Quality has really gone down at this location. I got a large reeses blizzard and it had no chunks in it. Just specs of peanut butter. I nicely asked the employee if I could just have a little more to dump in the top. She tried to ring me up for extra topping. I showed her there was none in mine and she said there was nothing she could do. She refused to refund or do anything. For almost $8 thats crazy. Talked to a manager the next day who said it was definitely not made right and took down my information and said theyl gm would reach out with a refund or voucher and they would talk to the employee. They never reached out. About a month later I went back (last week) and the same thing happened. This is the only dairy queen Ive ever had an issue with. Added pictures from both recent visits.
Jacqueline Davis
Yep yep love
P Peyton
I’ve come to this location several times and like most people I’ve got my order. I first discovered it at this very location. I really wanted a banana and peanut butter shake and the lady said well we have all those things and did it for me. It was awesome and I’ve always gotten them no problem ever since until today. Apparently there is some new policy where they can only use their bananas for a banana split and nothing else. They just refused to use free thought and creativity and put these things together and blend it. It was just such an odd experience and not one person had any kind of customer service to just solve the simple issue. It felt like a weird power flex over a banana?? I even offered to pay for a banana split or extra for it to no avail. Bad customer service and did I mention they were dead with 3 employees and we were the only customers.
Maria Hart
Excellent customer service and treats!! yay
Cristina D
Teresa and Elena were awesome last night!! They made my first dairy queen experience awesome even if the ice cream was expensive.
Arinette Gray
Great employees and ice cream 🍦
Kathleen Gasset
My cashier, believe her name was Rachel was extremely rude. From the moment I walked through the door she had an attitude, didn't even welcome us. Had sass the entire time and couldn't even tell me why the gift card wouldn't work. Asked if she could confirm it, she just DEATH stared and waited for another payment. Asked for a receipt and still wouldn't give me One. (Will be coming back if it was charged for a refund) She was extremely unpleasant and shouldn't be working a counter with the amount of attitude she gave to every customer that walked through (I wasn't the only one). I go there often and never have had such horrible experiences but she seems to be an issue every time we go. We will not be coming back to this location
Justin Stirsman
Great day
John Frank
Always good soft serve ice cream
Madison Canton
Very rude. Bad customer service. They refused to take my birthday coupon because they didn’t have a scanner.
An iconic treat for generations. It is absolutely great
Jack
Yummy blizzard and good service 👍
Robert J Hughes
I go there about once a month and they never disappoint! Fast service, friendly employees and clean inside & out. I recommend the peanut butter milk shake. Be WARNED though once you have the shake, nothing else will come close.
Quality has really gone down at this location. I got a large reeses blizzard and it had no chunks in it. Just specs of peanut butter. I nicely asked the employee if I could just have a little more to dump in the top. She tried to ring me up for extra topping. I showed her there was none in mine and she said there was nothing she could do. She refused to refund or do anything. For almost $8 thats crazy. Talked to a manager the next day who said it was definitely not made right and took down my information and said theyl gm would reach out with a refund or voucher and they would talk to the employee. They never reached out. About a month later I went back (last week) and the same thing happened. This is the only dairy queen Ive ever had an issue with. Added pictures from both recent visits.
Yep yep love
I’ve come to this location several times and like most people I’ve got my order. I first discovered it at this very location. I really wanted a banana and peanut butter shake and the lady said well we have all those things and did it for me. It was awesome and I’ve always gotten them no problem ever since until today. Apparently there is some new policy where they can only use their bananas for a banana split and nothing else. They just refused to use free thought and creativity and put these things together and blend it. It was just such an odd experience and not one person had any kind of customer service to just solve the simple issue. It felt like a weird power flex over a banana?? I even offered to pay for a banana split or extra for it to no avail. Bad customer service and did I mention they were dead with 3 employees and we were the only customers.
Excellent customer service and treats!! yay
Teresa and Elena were awesome last night!! They made my first dairy queen experience awesome even if the ice cream was expensive.
Great employees and ice cream 🍦
My cashier, believe her name was Rachel was extremely rude. From the moment I walked through the door she had an attitude, didn't even welcome us. Had sass the entire time and couldn't even tell me why the gift card wouldn't work.
Asked if she could confirm it, she just DEATH stared and waited for another payment. Asked for a receipt and still wouldn't give me
One. (Will be coming back if it was charged for a refund)
She was extremely unpleasant and shouldn't be working a counter with the amount of attitude she gave to every customer that walked through (I wasn't the only one). I go there often and never have had such horrible experiences but she seems to be an issue every time we go. We will not be coming back to this location
Great day
Always good soft serve ice cream
Very rude. Bad customer service. They refused to take my birthday coupon because they didn’t have a scanner.
Restaurantji Recommends
An iconic treat for generations. It is absolutely great
Yummy blizzard and good service 👍
I go there about once a month and they never disappoint! Fast service, friendly employees and clean inside & out. I recommend the peanut butter milk shake. Be WARNED though once you have the shake, nothing else will come close.
Love the pineapple sundae
Smelled like sewer backup.
Atmosphere: 1
Food: 4
Service: 4
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