If i could give this place a 0 i would, the people are rude with nasty attitudes! Even the managers, being mad because YOU chose to work there and make that your life is your problem. Taking your anger out on customers it’s disgusting, all the people there are also dirty not washing their hands. The whole staff needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Steve Donald
In and out
Atmosphere: 5
Food: 4
Service: 5
Payton Mays
I waited in line for 15 minutes, was asked to sit in front of the screen and wait, and then was told that I had to come inside to order my food and receive it because I was using a credit card. That makes 0 sense and I know that they could have just walked over to the other POS to input it
Atmosphere: 1
Food: 1
Service: 1
Lexi Powell
I usually have good experiences at this Dunkin’. I always order online so I don’t have to deal with anything in person, but this time was disappointing. I ordered two donuts and only got one. I didn’t realize until I got all the way home, so I had to drive back. The employee said they were out of the donut but didn’t apologize or offer a substitute. A little communication and courtesy would’ve made a big difference.
Atmosphere: 3
Food: 3
Service: 2
B R
Staff didn’t come out to take my order for about 5 minutes, actuakky had to call the store to ask if anyone was working. ordered a large coffee and was given a 3/4ths full cup.. Definitely need to work on management of this store.
Atmosphere: 3
Food: 5
Service: 1
Kianna Bell
My first experience there was not the best. The bacon was burnt on the tots so I threw the whole container in my backseat and did not eat it. Respectfully I usually go to the one in Blue Ash. The service is great. The food is always great and I live in the North college Hill area. Possibly give another try but my first experience again wasn't that great. But WELCOME TO THE NEIGHBORHOOD
Atmosphere: 3
Food: 1
Service: 3
tre perry
Jonathan was the 1 working he handed me a cup that was half empty has terrible customer service and terrible commen sense and very low education standards what has this world come too.
Atmosphere: 1
Food: 1
Service: 1
B W
First sip of my iced coffee sucked up a long black hair. Won’t be returning
alyssa b
I was just at the drive thru for this location. An older white woman, who looked like a manager, gave me unnecessary attitude and aggressive comments when she was asked about the $6 meal deal. She would not let me purchase an iced latte with my meal deal when I have done it every single time at this location. Weird behavior to act toward customers who give you their money. Will not be coming back
Brown sugar shaking espresso with 3 sugar, 3 cream and adding cold foam best drink
Atmosphere: 5
Food: 4
Service: 4
Isaiah f
Quick ins and outs no home feeling just business as usual
Atmosphere: 2
Food: 3
Service: 3
Lona Maybury
I went through the drive thru just to get a hazelnut truffle coffee and the girl taking my order had an attitude saying she’s never heard of the drink before and it just ruined my morning. Even if they didn’t have it there was no need for her to give me an attitude and act like I was crazy for asking for it. I have worked in food industry before and there is a correct way to talk to a customer and an incorrect way and she was wrong. Everybody else was fine and even one of her other co workers corrected her.
Atmosphere: 1
Food: 2
Service: 1
Ronald Kaylor
This locating is quick, they were very friendly and the order was correct. A+
Parking: They are in a gas station so can be busy. They do have a drive thru
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dozen Donuts
Rachel
I asked them at the window if they had my shot of espresso in my chai because it looked like milk and they paused and said "should be if it's on the ticket"... well its at the end... and didn't have espresso I paid for. I like a regular chai, but I add the flavorings because the espresso pulls the spices through a lot more.. add the flavors to tone it down... but the syrups alone is too much... now I just have a milk and syrup drink. :(
Always good
Atmosphere: 5
Food: 5
Service: 5
If i could give this place a 0 i would, the people are rude with nasty attitudes! Even the managers, being mad because YOU chose to work there and make that your life is your problem. Taking your anger out on customers it’s disgusting, all the people there are also dirty not washing their hands. The whole staff needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
In and out
Atmosphere: 5
Food: 4
Service: 5
I waited in line for 15 minutes, was asked to sit in front of the screen and wait, and then was told that I had to come inside to order my food and receive it because I was using a credit card. That makes 0 sense and I know that they could have just walked over to the other POS to input it
Atmosphere: 1
Food: 1
Service: 1
I usually have good experiences at this Dunkin’. I always order online so I don’t have to deal with anything in person, but this time was disappointing. I ordered two donuts and only got one. I didn’t realize until I got all the way home, so I had to drive back. The employee said they were out of the donut but didn’t apologize or offer a substitute. A little communication and courtesy would’ve made a big difference.
Atmosphere: 3
Food: 3
Service: 2
Staff didn’t come out to take my order for about 5 minutes, actuakky had to call the store to ask if anyone was working. ordered a large coffee and was given a 3/4ths full cup.. Definitely need to work on management of this store.
Atmosphere: 3
Food: 5
Service: 1
My first experience there was not the best. The bacon was burnt on the tots so I threw the whole container in my backseat and did not eat it. Respectfully I usually go to the one in Blue Ash. The service is great. The food is always great and I live in the North college Hill area. Possibly give another try but my first experience again wasn't that great. But WELCOME TO THE NEIGHBORHOOD
Atmosphere: 3
Food: 1
Service: 3
Jonathan was the 1 working he handed me a cup that was half empty has terrible customer service and terrible commen sense and very low education standards what has this world come too.
Atmosphere: 1
Food: 1
Service: 1
First sip of my iced coffee sucked up a long black hair. Won’t be returning
I was just at the drive thru for this location. An older white woman, who looked like a manager, gave me unnecessary attitude and aggressive comments when she was asked about the $6 meal deal. She would not let me purchase an iced latte with my meal deal when I have done it every single time at this location. Weird behavior to act toward customers who give you their money. Will not be coming back
Service: 1
Restaurantji Recommends
Brown sugar shaking espresso with 3 sugar, 3 cream and adding cold foam best drink
Atmosphere: 5
Food: 4
Service: 4
Quick ins and outs no home feeling just business as usual
Atmosphere: 2
Food: 3
Service: 3
I went through the drive thru just to get a hazelnut truffle coffee and the girl taking my order had an attitude saying she’s never heard of the drink before and it just ruined my morning. Even if they didn’t have it there was no need for her to give me an attitude and act like I was crazy for asking for it. I have worked in food industry before and there is a correct way to talk to a customer and an incorrect way and she was wrong. Everybody else was fine and even one of her other co workers corrected her.
Atmosphere: 1
Food: 2
Service: 1
This locating is quick, they were very friendly and the order was correct. A+
Parking: They are in a gas station so can be busy. They do have a drive thru
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dozen Donuts
I asked them at the window if they had my shot of espresso in my chai because it looked like milk and they paused and said "should be if it's on the ticket"... well its at the end... and didn't have espresso I paid for. I like a regular chai, but I add the flavorings because the espresso pulls the spices through a lot more.. add the flavors to tone it down... but the syrups alone is too much... now I just have a milk and syrup drink. :(
Friendly tip: just read through the whole ticket.
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