I have never been so embarrassed to witness a business run so poorly. What made the situation worse was the manager openly telling a customer that she did not know how to perform basic functions of her role.
As a manager, the last thing a customer should hear is “I don’t know” when it comes to handling standard job responsibilities. After speaking with her, I completely forgot the original reason I even came into the establishment due to the confusion and lack of leadership.
The drive-thru could not locate my order, and the manager was unable to cancel it, issue a refund, or provide the order inside simply because it was placed through the drive-thru. There was no solution offered, only uncertainty and wasted time.
This experience reflected extremely poor management and training. Customers should not have to deal with this level of incompetence, especially from someone in a leadership position.
I hope this feedback is taken seriously and corrective action is taken to prevent other customers from having the same experience.
Atmosphere: 1
Food: 1
Service: 1
Salvador Mata
Service was good. Nice people, they get my order right every time I go.
Cindy C
First time, I felt like I was inconveniencing the staff (tone of voice and body language), then I didn't get any napkins, nor sauce I ordered, and the food was cold. Second time, I went through the drive thru and asked for a cup of water, I was told it would be $0.25, but I needed to circle back around and get behind 6 other cars. Third time, I had a late dinner after work (it was about 9:30pm) paid through the app. mobile order, read the code to the woman at the speaker, pulled around to find no one at the window and two workers walking outside. They told me they had to close early for maintenance. I asked how to cancel to get the money back and was told they were closed so they couldn't help me. Three strikes...never going back!
Atmosphere: 1
Food: 2
Service: 1
Keith McCarroll
Slow. Absolutely no urgency. Waited over 25 minutes for 3 cheeseburger, nuggets and fries. More worried about mobile app orders than live people
Atmosphere: 1
Food: 3
Service: 1
charles jones
THIS IS ONE OF THE BEST LOCATIONS. IVE ALWAYS HAD GREAT EXPERIENCES. MANAGERS A AND STAFF IS PROFESSIONAL. AN RESTROOMS AR ALWAYS EXCELLENT. I COME HER 6TIMES A WEEK.KEEP UP GREAT SERVICE
Atmosphere: 5
Food: 5
Service: 5
Emma Bergmann
Came with my friend. They weren’t super polite but that’s okay I’m not overly offended. The issue is more so the wait time. Somehow they don’t have fries so I’m among a group all waiting for fries. I was told an assigned spot but they still didn’t even know what my order was. Why assign a spot then? It’s not a big deal I’m sure they’re trying their best but this is just a new experience for me. At least the fries will be fresh
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Fries
Lana H
Cold coffee and bad tasting sodas, twice now, plus forgotten food and way longer waits than ever before-in the drive thru.
Food: 3
Service: 3
JustDylan
Line at drive through went around the building but only using one speaker to take orders. When getting the food the drive through person hardly ever talk and they all seem to hate their job and hate the customers. Foods always half assed like they didn’t care. This location gets plenty business and plenty of money in to let that be its downfall. Do better management! Shouldn’t take hour to take my order only using one speaker and one window.
Atmosphere: 1
Food: 1
Service: 1
Chase Stanforth
The most unfriendly folks work here. They don't give you your receipt and they barely say a word to you or just outright ignore you. On top of that, I was told to pull forward and wait; where I waited 10 additional minutes for my order. I understand it's McDonalds, and I don't expect a 5 star experience, but come on.
Atmosphere: 1
Food: 3
Service: 1
Stephen Wolf
This McDonald’s does not give receipts at the first window pull up to the second window to get food and you still don’t get a receipt ordered four chicken strips today only got two and no receipt horrible service terrible people that work there it’s unfortunate because it’s the only McDonald’s close to where I live
It's McDonald's. This one doesn't suck. The morning crew is awesome!
Atmosphere: 2
Food: 3
Service: 5
Wendy Baldwin
My grandson is addicted 🤣
Atmosphere: 5
Food: 5
Service: 5
Mike Mueller
Horrible service! Expect your order to be wrong. Happened to me 3xs in a row now.
Atmosphere: 2
Food: 3
Service: 1
Jack Tallman
Ordered 2 burritos. Apparently they were out and didn't tell us. Someone came in through the drive thru and also ordered burritos. They got theirs within 5 minutes. We had to wait 15 more minutes and at least 6 orders to get ours and they didn't even offer a refund or anything
Atmosphere: 1
Food: 1
Squire Brandy
Nice place to catch up with friends and have good food at reasonable prices.
I have never been so embarrassed to witness a business run so poorly. What made the situation worse was the manager openly telling a customer that she did not know how to perform basic functions of her role.
As a manager, the last thing a customer should hear is “I don’t know” when it comes to handling standard job responsibilities. After speaking with her, I completely forgot the original reason I even came into the establishment due to the confusion and lack of leadership.
The drive-thru could not locate my order, and the manager was unable to cancel it, issue a refund, or provide the order inside simply because it was placed through the drive-thru. There was no solution offered, only uncertainty and wasted time.
This experience reflected extremely poor management and training. Customers should not have to deal with this level of incompetence, especially from someone in a leadership position.
I hope this feedback is taken seriously and corrective action is taken to prevent other customers from having the same experience.
Atmosphere: 1
Food: 1
Service: 1
Service was good. Nice people, they get my order right every time I go.
First time, I felt like I was inconveniencing the staff (tone of voice and body language), then I didn't get any napkins, nor sauce I ordered, and the food was cold. Second time, I went through the drive thru and asked for a cup of water, I was told it would be $0.25, but I needed to circle back around and get behind 6 other cars. Third time, I had a late dinner after work (it was about 9:30pm) paid through the app. mobile order, read the code to the woman at the speaker, pulled around to find no one at the window and two workers walking outside. They told me they had to close early for maintenance. I asked how to cancel to get the money back and was told they were closed so they couldn't help me. Three strikes...never going back!
Atmosphere: 1
Food: 2
Service: 1
Slow. Absolutely no urgency. Waited over 25 minutes for 3 cheeseburger, nuggets and fries. More worried about mobile app orders than live people
Atmosphere: 1
Food: 3
Service: 1
THIS IS ONE OF THE BEST LOCATIONS. IVE ALWAYS HAD GREAT EXPERIENCES. MANAGERS A AND STAFF IS PROFESSIONAL. AN RESTROOMS AR ALWAYS EXCELLENT. I COME HER 6TIMES A WEEK.KEEP UP GREAT SERVICE
Atmosphere: 5
Food: 5
Service: 5
Came with my friend. They weren’t super polite but that’s okay I’m not overly offended. The issue is more so the wait time. Somehow they don’t have fries so I’m among a group all waiting for fries. I was told an assigned spot but they still didn’t even know what my order was. Why assign a spot then? It’s not a big deal I’m sure they’re trying their best but this is just a new experience for me. At least the fries will be fresh
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Fries
Cold coffee and bad tasting sodas, twice now, plus forgotten food and way longer waits than ever before-in the drive thru.
Food: 3
Service: 3
Line at drive through went around the building but only using one speaker to take orders. When getting the food the drive through person hardly ever talk and they all seem to hate their job and hate the customers. Foods always half assed like they didn’t care. This location gets plenty business and plenty of money in to let that be its downfall. Do better management! Shouldn’t take hour to take my order only using one speaker and one window.
Atmosphere: 1
Food: 1
Service: 1
The most unfriendly folks work here. They don't give you your receipt and they barely say a word to you or just outright ignore you. On top of that, I was told to pull forward and wait; where I waited 10 additional minutes for my order. I understand it's McDonalds, and I don't expect a 5 star experience, but come on.
Atmosphere: 1
Food: 3
Service: 1
This McDonald’s does not give receipts at the first window pull up to the second window to get food and you still don’t get a receipt ordered four chicken strips today only got two and no receipt horrible service terrible people that work there it’s unfortunate because it’s the only McDonald’s close to where I live
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's McDonald's. This one doesn't suck. The morning crew is awesome!
Atmosphere: 2
Food: 3
Service: 5
My grandson is addicted 🤣
Atmosphere: 5
Food: 5
Service: 5
Horrible service! Expect your order to be wrong. Happened to me 3xs in a row now.
Atmosphere: 2
Food: 3
Service: 1
Ordered 2 burritos. Apparently they were out and didn't tell us. Someone came in through the drive thru and also ordered burritos. They got theirs within 5 minutes. We had to wait 15 more minutes and at least 6 orders to get ours and they didn't even offer a refund or anything
Atmosphere: 1
Food: 1
Nice place to catch up with friends and have good food at reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
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