The most horrible coffee I’ve ever had How can you screw up black coffee? Dunkin Donuts quality varies so much depending on franchise. Poor management at corporate level for allowing that Donut horrible too Avoid this location
Atmosphere: 1
Food: 1
Service: 2
Jackie Thompson
No clue how the food was stood waiting for 20 min without even being acknowledged by any of the 4 employees they weren’t even busy inside. At 9 am almost no donuts we just ended up leaving highly disappointed
Atmosphere: 1
Service: 1
Connie Baker
The employees are the best!!! Always so pleasant & friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Muffins
Amanda Durain
The employees at this Dunkin are the absolute best!! Morning, afternoon, or evening always greeted with a great employee 🖤
Atmosphere: 5
Food: 5
Service: 5
Rola Berger
We stopped by 8:36 on Dec 5. The door bell rang. No one came out to great us. Employees playing loud music in the back. Did not hear the door bell
Atmosphere: 1
Food: 1
Service: 1
Dennis Morrison
Great coffee and donuts
Atmosphere: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Max Inniger
Have had multiple instances of both watery hot coffee and cold brew. Generally service is slow as well.
Food: 2
Service: 2
Elizabeth Kingsley Bedinger
The night shift guy is amazing. He sees my car pulling in and has my mobile order ready I don't even have to tell him I arrived. I wish I knew his name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy
Casey Diamond
Service is extremely slow. Don’t waste your money here if you’re in a hurry.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Loren Brooks
I ordered an iced caramel coffee with cream and sugar and extra caramel on Saturday at 12:30. It tasted like melted plastic. It wasn’t tasteful whatsoever. Whoever made it has no skill in coffee making. It’s disappointing when my coffee isn’t good.
Fast and friendly, the breakfast sandwiches are very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Doughnut
Pam Dawson
Loaded hashbrowns and the pumpkin spice Latta were so good!
Food: 5
Service: 5
Rich Robinson
Get ur order wrong every time
Atmosphere: 2
Food: 5
Service: 1
L W
I'm a Dunkin' girl at heart and a fairly patient person when it comes to food service. So it honestly pains me to write this review.
I have visited the Bluffton, OH, location no less than 40 times over the last 2 years. Roughly 75% of the time when I reach the drive-thru order intercom, it takes 5-8 minutes for a team member to pop on asking for my order.
Today, I and three other cars behind me, waited 15 minutes before someone finally came on, stating, 'I'll be with you in a few minutes'. Myself and two other cars finally just left. As I pulled around, I half expected to see a slew of cars at the payment and pick-up windows. Nope, just one car. And no cars had exited while we were all waiting either. ?
Oh... and the front door had a note stating the lobby was closed. Which I have also noticed is not uncommon for this location.
Is only 1 person working? If so, I truly feel awful for them. They deserve a raise for dealing with all of this.
Depending on which direction you're traveling on I-75, just continue to Lima or Findlay's Dunkin'. Each has very reasonable wait times.
The most horrible coffee I’ve ever had How can you screw up black coffee? Dunkin Donuts quality varies so much depending on franchise. Poor management at corporate level for allowing that Donut horrible too Avoid this location
Atmosphere: 1
Food: 1
Service: 2
No clue how the food was stood waiting for 20 min without even being acknowledged by any of the 4 employees they weren’t even busy inside. At 9 am almost no donuts we just ended up leaving highly disappointed
Atmosphere: 1
Service: 1
The employees are the best!!! Always so pleasant & friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Muffins
The employees at this Dunkin are the absolute best!! Morning, afternoon, or evening always greeted with a great employee 🖤
Atmosphere: 5
Food: 5
Service: 5
We stopped by 8:36 on Dec 5. The door bell rang. No one came out to great us. Employees playing loud music in the back. Did not hear the door bell
Atmosphere: 1
Food: 1
Service: 1
Great coffee and donuts
Atmosphere: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Have had multiple instances of both watery hot coffee and cold brew. Generally service is slow as well.
Food: 2
Service: 2
The night shift guy is amazing. He sees my car pulling in and has my mobile order ready I don't even have to tell him I arrived. I wish I knew his name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy
Service is extremely slow. Don’t waste your money here if you’re in a hurry.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
I ordered an iced caramel coffee with cream and sugar and extra caramel on Saturday at 12:30. It tasted like melted plastic. It wasn’t tasteful whatsoever. Whoever made it has no skill in coffee making. It’s disappointing when my coffee isn’t good.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Fast and friendly, the breakfast sandwiches are very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Doughnut
Loaded hashbrowns and the pumpkin spice Latta were so good!
Food: 5
Service: 5
Get ur order wrong every time
Atmosphere: 2
Food: 5
Service: 1
I'm a Dunkin' girl at heart and a fairly patient person when it comes to food service. So it honestly pains me to write this review.
I have visited the Bluffton, OH, location no less than 40 times over the last 2 years. Roughly 75% of the time when I reach the drive-thru order intercom, it takes 5-8 minutes for a team member to pop on asking for my order.
Today, I and three other cars behind me, waited 15 minutes before someone finally came on, stating, 'I'll be with you in a few minutes'. Myself and two other cars finally just left. As I pulled around, I half expected to see a slew of cars at the payment and pick-up windows. Nope, just one car. And no cars had exited while we were all waiting either. ?
Oh... and the front door had a note stating the lobby was closed. Which I have also noticed is not uncommon for this location.
Is only 1 person working? If so, I truly feel awful for them. They deserve a raise for dealing with all of this.
Depending on which direction you're traveling on I-75, just continue to Lima or Findlay's Dunkin'. Each has very reasonable wait times.
Service: 1
Very polite employees
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