Heads up: Make sure if you order food off of their website and not a third party that you choose a time to pick it up. Otherwise they will just make it and it sits unlike the other restaurants when you choose the drive through for pick up....what waste love melted shakes and cold food but it's my fault for assuming it would not be made till I showed
Atmosphere: 3
Food: 1
Service: 1
Ethan Holland
They were extremely nice employees, however I had specifically asked for the jalapeños to be off the fryer because I have an extreme eating disorder called ARFID, along with Autism. If fried things, or fried chicken isn't fresh to me it taste like a soggy mattress. The fries while I dont mind them to be old was stale enough that I only ate half cause my teeth were hurting with how stale they were. The employees were extremely nice and even though it looked not busy from the outside they had us wait a few minuites before taking my order. I know from experience how busy a store can be even with no cars out front, I wasn't frusterated about the wait but more of confused if the order taker was getting my order. It was a male, and he never asked me any question other than what I wanted to eat, so I didnt even know if he was taking my order cause it also was not showing up on the screen. I do want to mention that I did ask them for no onion on my sandwhich AND extra tomato, they didnt put the extra tomato and I had to pick off the onions. It makes the sandwhich taste off if there's only one tomato, and even if an onion is on a sandwhich and I can pick it off it still often leaves that onion taste that I don't want on my turkey bacon ranch sandwhich.
Turns out Arby’s got rid of the pepper sauce packets, but the guy at the drive through got me some side cups. Pretty awesome. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Kathy Johnson
Normally this Arby's is very good but today the food was cold, buns were stale and there is a pothole in the driveway that will swallow a car. Server was very friendly.
Atmosphere: 2
Food: 2
Service: 4
Francesca Wehr
Came at 11:20pm (40 minutes to close) fully expecting to get some chicken that’s been sitting around for an hour+ very happy to wait a few extra minutes for fresh. Fries not fresh sadly, overall above expectations for that time of night. Glad I can get some hot food after work.
Food: 4
Service: 5
Josh Evans
So my girlfriend ordered from door dash food was absolutely gross no ranch on her sandwich the fries were like cold as hell if u can't make food don't cook at a restaurant If someone from this company could contact me that would be great or ill corporate this is repeated thing
Food: 1
Service: 2
Joseph Young (Orthosapien)
Ordered a chicken sandwich from the drive thru. They did not include the chicken in the Sandwich.
Atmosphere: 3
Food: 1
Service: 3
Frank Donaldon
Pulled up at 10:50pm and their lights were off inside and out acting like they were closed. Asked for no onion buns and got them.
Presented them with a $7 coupon they took it charged me $12 or full price also it say on the coupon medium but the cashier made it know that there is no medium just regular.
Atmosphere: 1
Food: 3
Service: 1
Robert Whitten
I'm not one for writing bad reviews. Usually, I stick with promoting the good ones. We've been through the drive-through here plenty of times, and It's about the average fast-food experience. There are missing Items here and there, or the food is cold, but it's fast food. I won't complain much about that.
This last time we ventured inside to eat, while we were waiting, you could hear sounds in the kitchen of workers complaining about having to make things. While looking around, I noticed the sauce dispensers packed with mold. (Picture for reference). When the food came up on the tray I asked for sauce packets to avoid using the dispenser. The worker seemed annoyed by this request and pointed me to the dispensers. I pointed out the mold problem and requested the packets again.
After sitting down with the food, we noticed that all the food was cold. The turkey club was still frozen in the middle, the fries were cold, and the roast beef was cold.
After realizing how poor quality everything was and the sanitary issues. I requested a refund, and it was angrily issued with lots of attitude about the situation. Also, they claimed no mold was in the dispensers and that they were cleaned daily, even without them coming out and looking at them.
I would leave it all alone and just be happy with the refund. After waiting a week, though, I still felt compelled to write this review as I'm doubting the sanitation issues have been rectified or looked into and the public should know what they are getting.
We will no longer be returning in the future. Which I know isn't a massive loss in the business, but I won't be able to update with the sanitation issues. Hopefully someone can write a review if this has been rectified
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Schmidt
I loved Arbys but food is better during the day then at night. I get the same order everytime and night time it always is made incorrectly. Fries are tasty if fresh. I don't eat inside but it usually seems clean if I use the bathroom.
Food was not hot. Hair in sandwich. Staff were cussing at one another. GM was there having homophobic conversations. The person who took my order acted as though I was inconveniencing her.
Atmosphere: 1
Food: 1
Service: 1
Georgi Zanev
Sunday 10/13/2023 11:20a.m drive thru didn't accept valid coupon $15 family meal "Not at this price this time"was answered. Why you printed promotional coupons if not all locations accept it? Only for advertising.
Heads up: Make sure if you order food off of their website and not a third party that you choose a time to pick it up. Otherwise they will just make it and it sits unlike the other restaurants when you choose the drive through for pick up....what waste love melted shakes and cold food but it's my fault for assuming it would not be made till I showed
Atmosphere: 3
Food: 1
Service: 1
They were extremely nice employees, however I had specifically asked for the jalapeños to be off the fryer because I have an extreme eating disorder called ARFID, along with Autism. If fried things, or fried chicken isn't fresh to me it taste like a soggy mattress. The fries while I dont mind them to be old was stale enough that I only ate half cause my teeth were hurting with how stale they were. The employees were extremely nice and even though it looked not busy from the outside they had us wait a few minuites before taking my order. I know from experience how busy a store can be even with no cars out front, I wasn't frusterated about the wait but more of confused if the order taker was getting my order. It was a male, and he never asked me any question other than what I wanted to eat, so I didnt even know if he was taking my order cause it also was not showing up on the screen.
I do want to mention that I did ask them for no onion on my sandwhich AND extra tomato, they didnt put the extra tomato and I had to pick off the onions. It makes the sandwhich taste off if there's only one tomato, and even if an onion is on a sandwhich and I can pick it off it still often leaves that onion taste that I don't want on my turkey bacon ranch sandwhich.
Atmosphere: 5
Food: 1
Service: 3
Bathroom should be clean
Atmosphere: 1
Food: 1
Service: 1
Great reuben, mozzarella sticks and shakes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Greek Gyro, Roast Turkey Gyro, Classic Beef 'N Cheddar
Turns out Arby’s got rid of the pepper sauce packets, but the guy at the drive through got me some side cups. Pretty awesome. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Normally this Arby's is very good but today the food was cold, buns were stale and there is a pothole in the driveway that will swallow a car. Server was very friendly.
Atmosphere: 2
Food: 2
Service: 4
Came at 11:20pm (40 minutes to close) fully expecting to get some chicken that’s been sitting around for an hour+ very happy to wait a few extra minutes for fresh. Fries not fresh sadly, overall above expectations for that time of night. Glad I can get some hot food after work.
Food: 4
Service: 5
So my girlfriend ordered from door dash food was absolutely gross no ranch on her sandwich the fries were like cold as hell if u can't make food don't cook at a restaurant
If someone from this company could contact me that would be great or ill corporate this is repeated thing
Food: 1
Service: 2
Ordered a chicken sandwich from the drive thru. They did not include the chicken in the Sandwich.
Atmosphere: 3
Food: 1
Service: 3
Pulled up at 10:50pm and their lights were off inside and out acting like they were closed. Asked for no onion buns and got them.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
Presented them with a $7 coupon they took it charged me $12 or full price also it say on the coupon medium but the cashier made it know that there is no medium just regular.
Atmosphere: 1
Food: 3
Service: 1
I'm not one for writing bad reviews. Usually, I stick with promoting the good ones. We've been through the drive-through here plenty of times, and It's about the average fast-food experience.
There are missing Items here and there, or the food is cold, but it's fast food. I won't complain much about that.
This last time we ventured inside to eat, while we were waiting, you could hear sounds in the kitchen of workers complaining about having to make things. While looking around, I noticed the sauce dispensers packed with mold. (Picture for reference). When the food came up on the tray I asked for sauce packets to avoid using the dispenser. The worker seemed annoyed by this request and pointed me to the dispensers. I pointed out the mold problem and requested the packets again.
After sitting down with the food, we noticed that all the food was cold. The turkey club was still frozen in the middle, the fries were cold, and the roast beef was cold.
After realizing how poor quality everything was and the sanitary issues. I requested a refund, and it was angrily issued with lots of attitude about the situation. Also, they claimed no mold was in the dispensers and that they were cleaned daily, even without them coming out and looking at them.
I would leave it all alone and just be happy with the refund. After waiting a week, though, I still felt compelled to write this review as I'm doubting the sanitation issues have been rectified or looked into and the public should know what they are getting.
We will no longer be returning in the future. Which I know isn't a massive loss in the business, but I won't be able to update with the sanitation issues. Hopefully someone can write a review if this has been rectified
Atmosphere: 1
Food: 1
Service: 1
I loved Arbys but food is better during the day then at night. I get the same order everytime and night time it always is made incorrectly. Fries are tasty if fresh. I don't eat inside but it usually seems clean if I use the bathroom.
Food: 4
Service: 4
Recommended dishes: Potato Cakes, Arby's Signature Sandwiches
Food was not hot. Hair in sandwich. Staff were cussing at one another. GM was there having homophobic conversations. The person who took my order acted as though I was inconveniencing her.
Atmosphere: 1
Food: 1
Service: 1
Sunday 10/13/2023 11:20a.m drive thru didn't accept valid coupon $15 family meal "Not at this price this time"was answered. Why you printed promotional coupons if not all locations accept it? Only for advertising.
Atmosphere: 1
Food: 5
Service: 1
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