Edit 2 - nah, they lost whatever they had going. 25 mins for my bagle sandwich again. Don't go here if you have stuff to do.
Edit - After having a conversation with management I was told that the cutoff for robot delivery's would be updated and I have to say it has helped ALOT. I returned at the busiest time of the day and put in the same order (this time also with a drink) and I waited 4 minutes for my sandwich. The short wait time also helped to reduce the crowd of people that are normally waiting for their food so the environment inside was much more friendly. overall this is definitely a huge improvement, I'm curious to see if this is just a temporary change but overall BIG improvement I can recommend going now.
Original - Be prepared to wait 45 minutes for a bagel in a loud uncomfortable small space with no seats, at least you get to listen to the fine selections on the oaks rockbot while you wait 😣🔫. Also even if the restaurant is empty there are almost certainly 10-20 robot delivery orders AHEAD of you in line.
Atmosphere: 4
Food: 4
Service: 3
cas g
Waited 20 minutes for one bagel with butter. Waited by the counter and no one asked me if I needed help. As a fast food worker, this was god awful service. Everyone knows to compensate absurd wait time with a gift. Plus I'm pretty sure they let someone keep my bagel for free. Jesus Christ, if you're in a hurry just stock to the union or the oaks. The fact management let this happen and didn't even speak to me gives me a clear indication how awful this place is. And I watched my bagel be handed to someone else for free. And didn't remake it. Or offer compensation. If you're the head manager of your establishment, be ashamed of yourself. How incompetent can you possibly be? I won't be back here any time soon, unless their willing to fix their mistake retroactively. How can you even call this job a customer service job?
Atmosphere: 4
Food: 5
Service: 1
Vravs 11
If u want to get the food you pay for don’t go here. Waited 45 minutes and asked 3 different times about my order just to never get it. Ended up wasting the money and not getting any food for it. It’s not very complicated to make one sandwich when asked about it 3 times
Atmosphere: 1
Food: 1
Service: 1
Nick Long
I’m not sure how it takes 14 minutes for a sandwich, especially when they use a microwave and only one person was in line when I walked in. I could have gone to the store and made the sandwich myself in less time. Plus it would’ve been cheaper and fresher.
LLAMA
First time going here it wasn't that terribly bad it's not just bagels they have other options but to be completely honest the turkey sandwich that I had I believe it was better than Panera bread
Atmosphere: 3
Food: 3
Service: 5
Steve Lattimer
The hours state that they are open until 5, online and on the door, but when I Went here yesterday at 4:25, they were already closed. Wasted a trip into town. I recommend calling first to see if they’re randomly closed.
Atmosphere: 1
Food: 1
Service: 1
Maximus Madrid
The bagels and coffee are really good…when they’re in stock. Place has been closed for 5 days and they haven’t restocked anything so they are completely out of all drinks and most bagels.
Food: 4
Service: 2
Kinley Jones
i got a cheese toasted bagel with cream cheese and it was really good but i also got a chai with almond milk and it tasted like straight up water
Atmosphere: 4
Food: 3
Service: 4
Edwin Bechstein
Workers seemed frustrated. Took 20 minutes for a toasted bagel w cream cheese. Manager seemed OK with the delay and gave me a simple sorry about the wait comment. Plenty of staff working, but no efficiency in their work.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bagels
Jacob Bucher
Ordered coffee and burrito on mobile order. Went to pick up my order to see no burrito and when asked the worker told me they had none and had had left a note on the app. I left checked app no note was there and I did not receive refund so I got scammed out of $7 ?.
Super long wait, (I’ll give them the benefits of the doubt as it’s Sunday at noon) toasted bagels cold by the time I got them. Not really toasted, coffee tastes terrible. Yup. That’s about it. 2 out of 5…that’s all I can give.
Benjamin Romer
Horrible service. They never have burritos when that is the best thing in the menu. Unacceptable.
Gave it another try today. Unfortunately this location is still pretty slow. I get it's move in week for the college but 27 mins for two bagel sandwiches is a little much. Plus they weren't even warm. Flavor is good just don't go if you're in a hurry.
Edit 2 - nah, they lost whatever they had going. 25 mins for my bagle sandwich again. Don't go here if you have stuff to do.
Edit - After having a conversation with management I was told that the cutoff for robot delivery's would be updated and I have to say it has helped ALOT. I returned at the busiest time of the day and put in the same order (this time also with a drink) and I waited 4 minutes for my sandwich. The short wait time also helped to reduce the crowd of people that are normally waiting for their food so the environment inside was much more friendly. overall this is definitely a huge improvement, I'm curious to see if this is just a temporary change but overall BIG improvement I can recommend going now.
Original - Be prepared to wait 45 minutes for a bagel in a loud uncomfortable small space with no seats, at least you get to listen to the fine selections on the oaks rockbot while you wait 😣🔫. Also even if the restaurant is empty there are almost certainly 10-20 robot delivery orders AHEAD of you in line.
Atmosphere: 4
Food: 4
Service: 3
Waited 20 minutes for one bagel with butter. Waited by the counter and no one asked me if I needed help. As a fast food worker, this was god awful service. Everyone knows to compensate absurd wait time with a gift. Plus I'm pretty sure they let someone keep my bagel for free. Jesus Christ, if you're in a hurry just stock to the union or the oaks. The fact management let this happen and didn't even speak to me gives me a clear indication how awful this place is. And I watched my bagel be handed to someone else for free. And didn't remake it. Or offer compensation. If you're the head manager of your establishment, be ashamed of yourself. How incompetent can you possibly be? I won't be back here any time soon, unless their willing to fix their mistake retroactively. How can you even call this job a customer service job?
Atmosphere: 4
Food: 5
Service: 1
If u want to get the food you pay for don’t go here. Waited 45 minutes and asked 3 different times about my order just to never get it. Ended up wasting the money and not getting any food for it. It’s not very complicated to make one sandwich when asked about it 3 times
Atmosphere: 1
Food: 1
Service: 1
I’m not sure how it takes 14 minutes for a sandwich, especially when they use a microwave and only one person was in line when I walked in. I could have gone to the store and made the sandwich myself in less time. Plus it would’ve been cheaper and fresher.
First time going here it wasn't that terribly bad it's not just bagels they have other options but to be completely honest the turkey sandwich that I had I believe it was better than Panera bread
Atmosphere: 3
Food: 3
Service: 5
The hours state that they are open until 5, online and on the door, but when I Went here yesterday at 4:25, they were already closed. Wasted a trip into town. I recommend calling first to see if they’re randomly closed.
Atmosphere: 1
Food: 1
Service: 1
The bagels and coffee are really good…when they’re in stock. Place has been closed for 5 days and they haven’t restocked anything so they are completely out of all drinks and most bagels.
Food: 4
Service: 2
i got a cheese toasted bagel with cream cheese and it was really good but i also got a chai with almond milk and it tasted like straight up water
Atmosphere: 4
Food: 3
Service: 4
Workers seemed frustrated. Took 20 minutes for a toasted bagel w cream cheese. Manager seemed OK with the delay and gave me a simple sorry about the wait comment. Plenty of staff working, but no efficiency in their work.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bagels
Ordered coffee and burrito on mobile order. Went to pick up my order to see no burrito and when asked the worker told me they had none and had had left a note on the app. I left checked app no note was there and I did not receive refund so I got scammed out of $7 ?.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great bagels every time.
Super long wait, (I’ll give them the benefits of the doubt as it’s Sunday at noon) toasted bagels cold by the time I got them. Not really toasted, coffee tastes terrible. Yup. That’s about it. 2 out of 5…that’s all I can give.
Horrible service. They never have burritos when that is the best thing in the menu. Unacceptable.
Love the bagel.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Farmhouse Signature Egg Sandwich
Gave it another try today. Unfortunately this location is still pretty slow. I get it's move in week for the college but 27 mins for two bagel sandwiches is a little much. Plus they weren't even warm. Flavor is good just don't go if you're in a hurry.
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