Dunkin'

1057 W Royalton Rd, Broadview Heights
(440) 457-2650

Recent Reviews

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Tiffany Calvitti

Morning crew is amazing. Night crew closes more than ten minutes early and tells you they have no food to sell and dumped all the coffee out. So glad I made sure I left home early before work tonight to grab coffee tonight… Maybe don’t post that you’re open until nine

Atmosphere: 1

Food: 1

Service: 1

Ashley Taylor

Employee was very dismissive and u welcoming.
I didn't get a name but she had long brown hair in a braid.

Atmosphere: 2

Food: 2

Service: 1

A J

Didn't fill cup of iced coffee, left an inch and a half of space from the top. When I politely asked them to top it off with coffee, all they did was add more ice. Don't shrink your product if you're not going to shrink the price.

Atmosphere: 1

Food: 1

Service: 1

Marissa Tranquada

I frequent several Dunkins and this one cannot keep up. The drive thru is always wrapped around the building and often takes over 20 minutes just to get to the speaker, but that's not what I'm here to talk about. DO NOT EVER go inside. You're asking to be disappointed and frustrated. I live across the street and NEVER have I got good service at this location. You will not get greeted. If you are trying to order they will ignore you and make you wait until they decide it's convenient for them. Ive been told to my face that they only care about the drive thru. And I do feel for them because this is probably due to pressure for drive thru times from corporate, but this is SAD. Dunkin is proving they do not care about the people they're serving. How sad.

Atmosphere: 1

Food: 5

Service: 1

Victor Armelli

Worst dunkin in America. Used to come every day but 2 cars takes 10 minutes to serve. Left your line for the last time. I'll take the loss knowing I won't come here anymore.

Atmosphere: 1

Food: 3

Service: 1

Grace Seifert

I’ve been coming here since middle school and always get their bagels but the last few months they’ve been putting barely any cream cheese on the bagels, like a ridiculously small amount that barely covers the bagel. I almost feel like I’m being pranked by the amount of cream cheese they’ve been giving me, it’s like I’m eating straight bread. Get it together Dunkin

C G

Extremely slow and they will most likely get your order wrong.

Atmosphere: 5

Food: 2

Service: 1

Joe Boo

Stopped for coffee ☕️and donuts ? on the turnpike.

Atmosphere: 4

Food: 4

Service: 4

Cassidy Doyle

i used to work here and i really don’t know what happened to this place. i waited nearly a half an hour in the drive through for 2 iced teas, totally insane honestly i don’t know how they keep open running drive through times like this

Tony Gov

There’s no service like no service! I can’t even call it slow service since I sat at the drive thru ordering point for 5+ minutes without even an acknowledgment. So, my tip reflects the level service….. NO TIP FOR YOU !

Atmosphere: 1

Food: 3

Service: 1

Paige Livdur

I’ve been going here almost every day for a year and it’s only getting worse. I got a bacon egg and cheese bagel meal and only got this bagel in the bag.

Atmosphere: 3

Food: 1

Service: 3

Brandon Niro

If you think going inside will be faster, DONT DO IT. Almost 30 minutes inside for two coffee’s.

Atmosphere: 4

Food: 4

Service: 1

Heather Patrick Dillon

We are actively waiting at the window and have been for over 25 minutes. There are only two cars in line. They got our order incorrect and then proceeded to let us sit at the window to only give us the wrong food after correcting them several times. I have no idea who runs this location, but clearly it isn’t by anyone competent.

Atmosphere: 1

Food: 1

Service: 1

a castle

It's 840pm but they act like they are closed... Goggle says you're open. And theirs employees inside. Won't drive here ever again

Service: 1

Mark Linton

Horrible donuts never again.

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