Tried the fish for the first time it was really good 😊. Will definitely go back again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Fish Sandwich
Chris Sheffler
I have never been to an Arbys that is more consistently terrible than this one. 3 of the last 4 times we have tried here, the roast beef is slimy, tough, and cold, as well as the undercooked and cold fries, that we've had to throw our meals away. The other time, everything was cold still but at least the roast beef wasn't unedible (the fries were though).
We were going to give them one last shot because someone finally replied to our complaint and said they were sorry and wanted to fix it by replacing our last order, but then never replied again or followed up on doing it, so they don't even care about their issues, just say sorry and move on.
It's sad as this location used to be great, but something has changed and it's now garbage. We've been to the Arbys in Medina, Strongsville and other locations around the area and never had issues like the ones in Brunswick, so if you're craving Arbys, take a drive to one of the other ones to get a good meal.
Atmosphere: 1
Food: 1
Service: 1
Bill Jarzemba
Surprisingly slow business for lunch time. My order was taken and filled right away.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
David Guseman
Overall,good service and food
Atmosphere: 5
Food: 5
Service: 5
Dennis Imhoff
Very clean store and very nice sraff
Atmosphere: 5
Food: 4
Service: 5
Alfred
Went to the Center Road location at 9:10pm and was told by an employee they were closed at the drive thru. Looked online and saw their hours stated 10:00pm was closing time for the drive thru. So I tried helping them out by adjusting their hours so other customers know but google isn’t making that change so be aware that their hours may vary based on how they feel for the night!
Treasure Cat
Chicken Sandwich was really good but was a little tough in the middle, I don't believe it is your fault but the supplier in which you get your chicken.
Atmosphere: 5
Food: 4
Service: 5
Phil Williams
I had the 2 for $6. The chicken sandwich was great very nice sandwich.
Food: 5
Service: 5
Recommended dishes: Roast Beef
Chuck handa
Ordered chicken strips, could only eat one, they were so salty I couldn't eat the rest.
Food: 1
Service: 5
Fred Mack
Manager had employee cleaning grout along main counter at busiest time of the day. Had to step around the humiliated employee to pick up order. No class operation. 2 mini chicken wraps sure didn't look like commercial. Kids size.
Food was not done at all correctly. Human interaction ends at the speaker with no hello thank you or anything. Please pay some real employees.
Atmosphere: 1
Food: 1
Service: 1
Kathy Bartram
I don't know what happened here. Food was always good. I ordered 2 chicken sandwiches and a kids chicken nugget meal. The chicken sandwiches were so dry and tough,like they sat under a heat lamp all day,curly fries were soggy and cold,and the crinkle fries in the kids meal were hard and dry. All inedible,such a waste of money. Arby's,,,you lost a loyal weekly customer.
Tried the fish for the first time it was really good 😊. Will definitely go back again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Fish Sandwich
I have never been to an Arbys that is more consistently terrible than this one. 3 of the last 4 times we have tried here, the roast beef is slimy, tough, and cold, as well as the undercooked and cold fries, that we've had to throw our meals away. The other time, everything was cold still but at least the roast beef wasn't unedible (the fries were though).
We were going to give them one last shot because someone finally replied to our complaint and said they were sorry and wanted to fix it by replacing our last order, but then never replied again or followed up on doing it, so they don't even care about their issues, just say sorry and move on.
It's sad as this location used to be great, but something has changed and it's now garbage. We've been to the Arbys in Medina, Strongsville and other locations around the area and never had issues like the ones in Brunswick, so if you're craving Arbys, take a drive to one of the other ones to get a good meal.
Atmosphere: 1
Food: 1
Service: 1
Surprisingly slow business for lunch time. My order was taken and filled right away.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Overall,good service and food
Atmosphere: 5
Food: 5
Service: 5
Very clean store and very nice sraff
Atmosphere: 5
Food: 4
Service: 5
Went to the Center Road location at 9:10pm and was told by an employee they were closed at the drive thru. Looked online and saw their hours stated 10:00pm was closing time for the drive thru. So I tried helping them out by adjusting their hours so other customers know but google isn’t making that change so be aware that their hours may vary based on how they feel for the night!
Chicken Sandwich was really good but was a little tough in the middle, I don't believe it is your fault but the supplier in which you get your chicken.
Atmosphere: 5
Food: 4
Service: 5
I had the 2 for $6. The chicken sandwich was great very nice sandwich.
Food: 5
Service: 5
Recommended dishes: Roast Beef
Ordered chicken strips, could only eat one, they were so salty I couldn't eat the rest.
Food: 1
Service: 5
Manager had employee cleaning grout along main counter at busiest time of the day. Had to step around the humiliated employee to pick up order. No class operation. 2 mini chicken wraps sure didn't look like commercial. Kids size.
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Curly Fries
Restaurantji Recommends
Food was fresh and good. Solid. Still spendy tho if not a special.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich, Fish Sandwich, Greek Gyro, Roast Beef, Arby's Signature Sandwiches
Customer service was professional
Atmosphere: 5
Food: 5
Service: 5
Food was not done at all correctly. Human interaction ends at the speaker with no hello thank you or anything. Please pay some real employees.
Atmosphere: 1
Food: 1
Service: 1
I don't know what happened here. Food was always good. I ordered 2 chicken sandwiches and a kids chicken nugget meal. The chicken sandwiches were so dry and tough,like they sat under a heat lamp all day,curly fries were soggy and cold,and the crinkle fries in the kids meal were hard and dry. All inedible,such a waste of money. Arby's,,,you lost a loyal weekly customer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
Great location!
Food: 5
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