Panera Bread
1405 Parschen Rd, Brunswick
(330) 220-4408
Recent Reviews
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I enjoy occasionally getting the pick two. The sip club is my absolute favorite.
Atmosphere: 5
Food: 5
Service: 5
Went there last week and had chili, plastic drink lid in the bottom of my bowl. Was refunded for my chili.
Went again this week, chili and toasted cheese, waiting for my food, no one ever called my name. After about five minutes, I went up there and there my food was sitting barely warm, but one of the people getting food ready had enough time to talk to a friend at the counter for over 20 minutes!! Do better Panera!!!
Atmosphere: 2
Food: 4
Service: 4
60 minutes on a pick up order absolutely horrible that I placed the order an hour ahead of time
Service and food is always good
Atmosphere: 4
Food: 4
Service: 3
everything was ok except i got the wrong order nd i asked why hasn’t the sandwich hot because it says grilled chicken sandwich hot.
Atmosphere: 5
Food: 5
Service: 2
The service was fast and friendly on this visit. Quite a nice departure from other locations forcing the iPad ordering. I was greeted promptly, my order taken quickly and accurately, and I even allowed an upsell. It was quite quiet even with a steady stream of customers flowing through because they were efficient.
Atmosphere: 3
Food: 3
Service: 5
WORST experience, ever!!!! Literally out of all breads except bagels! What the heck are you supposed to put your sandwich toppings on!? And you'd have to pay extra for them!! I pulled up to pick up my very altered and minimal Choice food, only to be told no chips and they can't substitute to give me a free freaking drink! The Young manager stands behind her and says all he can do is offer me apples. Really!? The thing I can go in my fridge and grab right now. And you wonder why Panera is doing bad. $23 for an altered sandwich and apples! #dobetter #neveragain
Atmosphere: 5
Food: 2
Service: 2
I had a terrible experience at this Panera Bread. The staff were extremely rude and disrespectful, especially the guy handing out the food. He talked to customers with no manners at all and made me feel completely unwelcome. It’s shocking how little respect they show to people. I’ve always liked Panera, but after this visit, I’m honestly disappointed…
Atmosphere: 1
Service: 1
Generally I like Panera's food selection, but the lettuce in their salads don't seem as fresh or as good as they used to be. What I really dislike is having to use the self-service kiosk to order: it's awkward, and difficult to customize an order.
Atmosphere: 4
Food: 4
Service: 3
Horrible experience at this location run under the most unprofessional GM!!! I used the kiosk to order my sandwich, and asked for a spread on the side.
This is what I got. Since we were traveling, I called the store and prepared pics to send to ask for my $ back. Kathleen the GM picked up and proceeded to tell me I didn’t select on the side when I double checked that I did as habit now! Then she tells me I have to bring it back to get my money back because it’s company policy. This is also a lie.
Nevertheless we weren’t yet too far away so I took it back. I showed her the sandwich, got no apology or any remorse.” Just ok we can make it again, and you want the spread on the side? “
I’m yah!
By this time I had enough, and just wanted my money back. She went back and came back and told me she canceled it.
What?? No receipt nothing just take her word for it. After the attitude I didn’t trust this GM.
I asked how long will it take to get my money back,
She rudely said “I don’t know”
When I pressed for a receipt she asked me to go back behind their work space to take a picture of their computer screen.
Never experienced this type of behavior from a GM.
Panera has no more standards.
As business owner my self she would be gone in a second!!!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Savannah always helps me out every time i call! She is so sweet, always love eating at panera but sweeter people makes it even better!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Cinnamon Crunch Bagel, Chips, Everything Bagel with Plain Cream Cheese, Mac & Cheese, Cinnamon Roll
Ordered a tuna sandwich and changed the bread to black pepper focaccia. It was a Sunday around 5:00 PM. The bread was hard as a rock. When I called to complain, they were only going to give me half a sandwich. I paid for a whole. Called the next day and spoke to a very rude manager "L" who outright insinuated I was lying. Told me to call corporate. I did. Received an email from corporate basically also telling me I was lying. And I totally agree with other reviewers. For a $9.50 sandwich you would think the bread would be fresh and there would be more than just a film coating of tuna. This location is the worst.
Atmosphere: 1
Food: 1
Service: 1
Panera Bread has a pretty consistent experience in every location. The pick two options are usually a good deal.
Atmosphere: 5
Food: 5
Service: 5
This location serves old, stale bread on sandwiches with very little meat or toppings. Can't understand how this place still exists with such poor quality food. Nail in the coffin... won't be going back.
Food: 1
The food is always tasty. It is WWAAYY overpriced. $55 for 3 for lunch?
Atmosphere: 4
Food: 4
Service: 4
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