Past two times been rushed to order. First time we didnt get 3 tacos went back still proceeded to not get my order right. 2nd time they refused to fix my order knowing I said my order 3 different times. Manager that is working today 9/9/25 was also very rude. Will not be going back. Your Workers need glasses and hearing aids since they wanna keep messing up orders 😒
Alexis
Yesterday I went through the drive-through and I did an online order. I get home to open up my box and I eat my tacos the meat was extremely dry. I mean disgusting and I went around three in the afternoon I get y’all wasn’t busy, but it shouldn’t be dry and disgusting and I’m normally not a complainer about anything but I was very mad that I wasted my money on food that was absolutely disgusting and dry. So I called today and I asked for a manager and she’s like this is one and I told her the situation about my food and she was just like being very rude and she’s like oh we’re busy OK, but that is no excuse to be rude to me when I wasn’t rude to you and being disrespectful to customers is not OK. I work with customer service and if I did that I would be fired. And she hung up in my face and then had the audacity to lie to the other manager and said she didn’t but she did. The fast food workers is getting out of hand. You should not disrespect customers when they’re not disrespecting you. We get your stressed and busy But there’s no excuse to disrespect others!
Atmosphere: 1
Food: 1
Service: 1
jim frontz
Great service but considering I just paid what a real meal at a sit down Mexican restaurant would cost for two people for whats basically some cheap tortillas full of alpo I won't be coming back this is highway robbery
M B
Service in drive thru very prompt.
Atmosphere: 5
Food: 5
Service: 4
A Smith
I ordered 3 dorritos locos tacos no lettuce and 2 dragon fruit freezes. I called to correct my order and was hung up on 8 times in a row. All three tacos had lettuce I'm less than impressed I would hope the regional and store managers would have more accountable staff
Atmosphere: 1
Service: 1
Michael Getz
driving home down 127, stopped in with the wife for a quick late lunch after being in the car all morning ... mostly needed that dew 0 to keep me awake lol ...
hands down the BEST taco bell experience i have had in about a decade ... both our mexican pizzas were perfect - no stale bitter shell ... no soggy bottom, and actually cut properly. everything else was perfect as well ... makes our local taco hell look like cat food by comparison. y'all are lucky to have them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza, Steak Chalupa
Autum Orns
Absolutely pissed. My man went to get food for me they doubled the order and didn't even make it right so not only was my food messed up I was charged double bc the order taker didn't pay attention
Atmosphere: 1
Food: 1
Service: 1
shakee shakee
Guy at window was very kind and professional.. even though I got my order sort of wrong I was happy with the service
Food: 3
Service: 4
Tamala Patton
Drive thru and people were very friendly and funny. Food was hot and not what was left over and burnt from earlier in the day.
Atmosphere: 5
Food: 5
Service: 5
Brooklyn Martin
every time i’ve gone to Bryan Taco Bell lately it has been awful! i ordered a soft taco, crunchwrap, and nacho fries and was extremely disappointed in all of the above. there was plastic in my taco, my crunchwrap was hard with minimal toppings, and my fries were white with no seasoning!! this location hasn’t been good since the remodel! won’t be going back.
Had a couple of free burrito coupons that I procured effortlessly... I don't eat Taco hel! So I figured I'd get the dog a treat for dinner, turnes out he don't eat it either.
Skyler Applegate
They lied about the lobby hours closing time saying online 12am and they say 10pm but their lobby is open...
Jeana Cherry
Honestly I’m mad that you guys are open until 2 am during the week but not on the weekends? That makes zero sense. You used to be the place open late and now what 3rd shift is just screwed? Make it make sense please?
Past two times been rushed to order.
First time we didnt get 3 tacos went back still proceeded to not get my order right.
2nd time they refused to fix my order knowing I said my order 3 different times. Manager that is working today 9/9/25 was also very rude. Will not be going back. Your Workers need glasses and hearing aids since they wanna keep messing up orders 😒
Yesterday I went through the drive-through and I did an online order. I get home to open up my box and I eat my tacos the meat was extremely dry. I mean disgusting and I went around three in the afternoon I get y’all wasn’t busy, but it shouldn’t be dry and disgusting and I’m normally not a complainer about anything but I was very mad that I wasted my money on food that was absolutely disgusting and dry. So I called today and I asked for a manager and she’s like this is one and I told her the situation about my food and she was just like being very rude and she’s like oh we’re busy OK, but that is no excuse to be rude to me when I wasn’t rude to you and being disrespectful to customers is not OK. I work with customer service and if I did that I would be fired. And she hung up in my face and then had the audacity to lie to the other manager and said she didn’t but she did. The fast food workers is getting out of hand. You should not disrespect customers when they’re not disrespecting you. We get your stressed and busy But there’s no excuse to disrespect others!
Atmosphere: 1
Food: 1
Service: 1
Great service but considering I just paid what a real meal at a sit down Mexican restaurant would cost for two people for whats basically some cheap tortillas full of alpo I won't be coming back this is highway robbery
Service in drive thru very prompt.
Atmosphere: 5
Food: 5
Service: 4
I ordered 3 dorritos locos tacos no lettuce and 2 dragon fruit freezes. I called to correct my order and was hung up on 8 times in a row. All three tacos had lettuce I'm less than impressed I would hope the regional and store managers would have more accountable staff
Atmosphere: 1
Service: 1
driving home down 127, stopped in with the wife for a quick late lunch after being in the car all morning ... mostly needed that dew 0 to keep me awake lol ...
hands down the BEST taco bell experience i have had in about a decade ... both our mexican pizzas were perfect - no stale bitter shell ... no soggy bottom, and actually cut properly.
everything else was perfect as well ... makes our local taco hell look like cat food by comparison. y'all are lucky to have them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza, Steak Chalupa
Absolutely pissed. My man went to get food for me they doubled the order and didn't even make it right so not only was my food messed up I was charged double bc the order taker didn't pay attention
Atmosphere: 1
Food: 1
Service: 1
Guy at window was very kind and professional.. even though I got my order sort of wrong I was happy with the service
Food: 3
Service: 4
Drive thru and people were very friendly and funny. Food was hot and not what was left over and burnt from earlier in the day.
Atmosphere: 5
Food: 5
Service: 5
every time i’ve gone to Bryan Taco Bell lately it has been awful! i ordered a soft taco, crunchwrap, and nacho fries and was extremely disappointed in all of the above. there was plastic in my taco, my crunchwrap was hard with minimal toppings, and my fries were white with no seasoning!! this location hasn’t been good since the remodel! won’t be going back.
Food: 1
Restaurantji Recommends
Very fast
Atmosphere: 5
Food: 5
Service: 5
Had a couple of free burrito coupons that I procured effortlessly... I don't eat Taco hel! So I figured I'd get the dog a treat for dinner, turnes out he don't eat it either.
They lied about the lobby hours closing time saying online 12am and they say 10pm but their lobby is open...
Honestly I’m mad that you guys are open until 2 am during the week but not on the weekends? That makes zero sense. You used to be the place open late and now what 3rd shift is just screwed? Make it make sense please?
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