HideAway Country Inn - Boutique Hotel in Ohio

This is my second time visiting. The rooms are spacious the environment is relaxing the jet tubs are the best. The reason I'm only giving 3 stars is because the owner is awful, horrendous customer service. Also the prices are already a bit steep and then they hit you with all kinds of additional fees. We paid over $200 in fees for a 2 night stay. We also ordered breakfast and the chocolate fondue. The food was cheap (stale pretzels with the chocolate instead of fresh fruit, Hershey syrup instead of melted chocolate etc. We paid $50 for the fondue and they probably didn't even spend $10 to make it, the quality of food was awful. We paid $35 for 2 slices of French toast (tasted like dollar store bread), watered down coffee, and a few smaller items like yogurt and pasties (all poor quality). I bought a 60 minute massage. The massage started right on time but I was only giving a 45 minute massage for over $150. The good news is, they are selling this place. We will not be going back until they have new ownership. We paid almost $1000 for a 2 night stay during the weekdays in there least expensive jet tub room. We had breakfast and 1 massage which were not worth the price we paid. Can't wait for the new ownership.

Service: 1

We stayed in the Cherry Suite. Room was nice, I couldn't get the steam shower to come on even though it sounded like it was running and it was in Spanish. We did enjoy relaxing in the copper tub. The check in was contactless and seem less. Per their suggestion we ate at Hudson and Essex and it did not fail. The food was good. Breakfast in the morning was good and cook was very friendly. Overall, we enjoyed our quick getaway for our 22nd Anniversary. Thanks Hideaway Inn!

Service: 4

Took my wife here for a getaway from life. We had a great time. The innkeeper Debbie upgraded us to a bigger room with an indoor jacuzzi at no extra charge because our original room had an outdoor hot tub and the temperature was well below freezing during our stay. We ended up stayong in thr Africa sweet, the bed was very comfortable. I booked multiple add ons including a couples massage, breakfast delivered to our room, "eat chocolate naked" fondue platter and heart pedals on our bed. All the add ons were exactly what we needed! Debbie had very good communication with us before and during our visit. She recommended places for us to eat and she was understanding with our needs. We had a great experience and would book again.

Service: 5

Beautiful place and very hospitable! Breakfast was delicious. Would highly recommend!

Service: 5

Everything was wonderful, and we were treated like royalty.

Service: 5

Bottom line up front: call the local sheriff office for a review before booking. They say they recieve numerous complaints about fraudulent charges.

Staff is friendly, but management can and will try to swindle you with charges or services not rendered. My girlfriend and I called local sherif office to see what we can do, and the owner/manager has a well known reputation for charging illegaly and not even paying employees. The locals are not a fan. We were advised to submit a dispute with our credit agency, by the police.

Don't waste your time or money booking, because you will spend more time and money trying to get funds back for illegal/fraudulent charges (and then the owner will just call you a liar, as they do the below reviewers). I would also advise not listening to whatever response is received from the institution, as the reputation precedes locally (call the sherrif offoce ahead of time to ask for her reputation) and online.

It is too bad, because the location is great and the staff was awesome. You'll just have to go through a two week headache after your stay to get your money back for services not rendered.

Service: 1

Place was amazing rooms were very nice service was amazing location was beautiful will definitely be back again

Rooms: Rooms were just as described

Walkability: Plenty of space to walk on the peoperty

Service: 5

DO NOT WASTE YOUR MONEY!!!! I would rate this place a zero if I could! My husband booked us the African room for our anniversary. He ordered a bunch of extras to be ready for us when we got there. We pull in, there's no one there. Eventually a lady pulls up in a tractor, can't speak a lick of English, which okay fine but makes it hard to communicate. We end up finding our room. Nothing my husband ordered was there except for the rose pedals on the bed. We start filling the Jacuzzi, by the time we got the cold water to turn on it was still too hot to stay in and the tub was grimy. We gave up on the Jacuzzi, went upstairs to get the pedals off the bed. They're was dirt and hair mixed in the pedals all over the bed. We waited almost 3 hours for this woman to text is back because that's the preferred communication. She never responded until we said we were cancelling our reservation and leaving. Then she claims we blocked her numbers and her emails... Definitely not.

Great rooms. Nice staff. Awesome food. Is what my original review said. But my most recent stay i found the owner screwed over the cook I always had. Sorry but I won't go to a place that mistreat its workers. You'd think a fellow member of the lgbtq community wouldn't be so callus and hateful.

And upon going through it appears anytime anyone leaves a bad review the owners response is to try and say the person never stayed there. Or make some other wierd accusation.

Looking through it, they went to court over not paying their employees and lost. Yeah, why give your money to a crook?

Please Please Please! Do not stay here. Very rude and ignorant lady runs this establishment! Find somewhere else to stay.
We booked the Louis the XIV room and apon arrival the room was given to someone else.. I booked the room in advance. They told me someone with a handicap took my room since it was the only handicap room they have. I only booked the room for the Jacuzzi. They would not refund me my money so I called my bank and they refunded the money. If someone calls with a handicap and there are no rooms available, thats what you tell them. WE HAVE NO ROOMS AVAILABLE... Not take the room I booked and drove over 2 hrs... Debbie is the worst lady to deal with.. Please do not stay here. This lady need humbled alot... Read other reviews as well. There is alot of times they did not do the right thing.. Horrible customer service and Debbie is just plain awful to deal with. GO SOMEWHERE ELSE...

First, Debbie has zero customer service skills. She is not friendly and does not want to deal with anything. We booked the Louie the XIV room for the jacuzzi in the room for our anniversary. When we got there they gave our room to someone else. They put is in another room that did not have a jacuzzi in the room. Upon contacting Debbie she stated they were all booked. When we told her that we did not want that room she stated that she sent us an email stating that our room was changed. We stated we did not get an email and we did not want the room without the jacuzzi in the room. We requested a refund and she stated check the terms and conditions. A few minutes later she texted and said there was a small room available with a jacuzzi in it we could have. We have already left the place and found a hotel that had a jacuzzi in the room and requested a refund. She said she would not refund our money.
Next, the place is not as pictured. It does not have beautiful scenery, the outside was not maintained and the walls were in dire need of washing. If your standards are on the low end then this place might be ok with you but there is nothing you can do or say that will make Debbie an ok person to deal with.

Service: 1

Found myself in Upper Sandusky and was starring at a gross trucker motel. Not many options in the area. In a last ditch attempt I searched for nearby hotels and found this amazing property. Arrived and it was a beautiful estate and well kept. Very good restaurants about 3 minutes away and the staff was extremely friendly and accommodating. This stay was 100x better than anywhere else I would have found and highly recommend if you are looking for a place to stay in this area.

Service: 5

I booked this for my husband and I. I feel as if the pictures are a bit deceiving of what the place was really like. It was not as private as I thought it was going to be, and th place is outdated some. The house is old and the floors are so creaky you couldn't walk a step without waking your partner. The hot tub was outside on the porch and there was a window above us and people were there. The room was clean though and the bed was comfy enough. The staff were nice. It was just not what I had expected for a couples getaway.

Since the reply from you, I will say that I did not go on any rage because that is not the type of person I ever am. I simply do not like eggs and I told you that. I wasn't rude at all. Just expressed i dont like eggs. I did not even comment on the breakfast, so I'm not sure why there are comments of that for your response.

The floors were squeaky. I understand it is an older house, but nothing soundproof about it. A window above our hot tub deck was just not something we thought would be a thing.

Service: 4

We came to Bucyrus for a friend’s wedding and stayed in the Napoleon suite for two nights. We really enjoyed our stay! The staff was friendly and the food was amazing. Really comfortable bed with a relaxing jacuzzi in the room.

Service: 5

My fiance and I were not going to post our negative experience here but since the owner continues to harass us here’s everything that has happened.

In December of 2023( Dec22-24) we stayed here. We pull in and there was no one there lights were all off then we turn the corner to our room and there were dead mice on the floor, which were from the country we understand mice can get in but you’d think they’d do a walk through before their only guests arrive. Then we attempted to use the jacuzzi tub but when we ran it, there were “floaters” all over. Upon further inspection of the tub it was extremely dirty. So we decided to just enjoy our time and not use the tub. Then when l went to use the shower the toilet paper holder was out of the wall and the shower floor was spongy and cracked. My fiance had paid to have our dinner there so he could surprise me and propose to me and they had told him last minute that they didn’t have a chef(he never got refunded for that.) then the last morning my food was inedible due to mold on my food.
After our stay we brought this up to the owner, whom reached out to us first, and we approached this all in a very kind way because we don’t want to hurt anyone’s feelings but the owner responded in such a nasty way. Extremely unprofessional. Do not stay here until they have new ownership. Read the reviews that give any sort of criticism and you’ll see how unprofessional the owner is.

Since our stay they’ve continued to text my fiance then proceed to text him off different numbers.

**EDIT** adding this because the owner wants to lie and say we never stayed. Here’s photo proof that we have. Second picture is of the mouse in the hallway.

Service: 1