I ordered online as I always do with a special note that said “please leave half of the club only meat cheese and black olives”. I’ve been ordering it this way for over a year at every subway I visit. I called about 5-10 minutes later when I opened the sub and told them that it was made wrong and that my child could not eat it. The worker told me it must not have printed on his end. I asked what we could do considering I ordered it with a special note and that every other subway I order from gets the note. He stated that the other subway in said town was shut down and I told him there’s still another 10 minutes away and that I travel and order from others. I asked if I could speak to a manager and he said he was one but would let the day time manager know. I asked if there was anything we could do and he said sorry. I ate half and was very disappointed. What little toppings I had were only at the top leaving 70% of the subway dry. My boyfriend ordered something else and expressed his disappointment before I said anything. I’m betting since it was 30 minutes til closing time the worker didn’t want to do anything for us. We even stopped to use the bathroom after a long trip and the lobby was closed and drive through sign was turned off. I have previous management as a subway manager for a very high traffic shop and am very displeased. Will update when new manager calls back.
Atmosphere: 2
Food: 2
Service: 2
Eva Dry
This place sadly has gone down hill with the other subways in the area.
Janessa Dunham
I would give zero stars. Doors locked at 7:30 even though says open until 9 on saturdays. Was going to eat inside but appeared to only be 1 worker so understandable and honestly not a huge deal. Went through the drive thru instead to pick up the order I placed online. Guy didn’t say two words just opened the window we said we had the orders and he hands us a bag then closes the window. Subs were less than subpar. The 3 that were toasted were black and charred in some areas. The entire thing was over cooked. Nothing was cut. There was 7 total slices of ham on a foot long. 3 were double slices and 1 single slice spread out on a foot long. Slathered in sauce to the point I had to use napkins to wipe some off. Overall were a complete mess. On another one they made it, toasted it open but didn’t close it and didn’t wrap it just slid it into a brown bag so there was sauce everywhere. On another one they put the veggies on half the sub with about the same amount of meat slices as the first and sauce on the side the veggies were not on. And it was also dripping. The last sub was a flat bread that wasn’t toasted but half was hard and stale and completely crunchy. Like couldn’t bite through it. Also had very very little meat on it. I didn’t ask for double or extra meat and I understand that there’s a guideline to follow but when a 1/4-1/3 of the total sub doesn’t have meat on it? Ok. Lastly the last one didn’t have any sauce except it was dripping with the juice from the peppers. Incredibly messy. I love this subway and used to frequent here. However whoever they have in there now doesn’t care about their job or their customers. Very disappointing. Was going to take them back for a refund but I had some hungry kids and already waited a half hour for this. They decided to pick around and eat what they could instead. Very upsetting. Glad I got an online coupon instead of spending full price. But regardless I still spent entirely too much for what was received.
Atmosphere: 1
Food: 1
Service: 1
Robbie Saunier
Food and staff were good but why in the hell do you have the a/c running when it is 58 degrees out? If you don't want customers in your restaurant to eat then take out the tables
Atmosphere: 1
Food: 4
Service: 4
Amanda Qualls Shryock
Had a meeting here with a clients it was wonderful
Atmosphere: 5
Service: 5
Wen Powell
Food good as usual. Lots of staff at the front and a bit distracted and loud.
I appreciate they're making the best of the work day, but while eating we could hear a lot of melee. ?
Atmosphere: 4
Food: 5
Service: 4
Carol Seeley
We went through the drive thru. There was a little wait but it was well worth it. Our subs were fresh warm and made exactly how we ordered.
Atmosphere: 4
Food: 4
Service: 4
Allie Nicole
Terrible. I ordered over an hr ago for pick up. I get their and they don't have my order because they didnt have any bread ready. It's a sandwich shop. How are u not constantly making bread? To add...the ppl in front of me in line ordered like 6 sandwiches. If I ordered an hr ago why wasn't mine set aside as priority.
A. Keith-Henry
Stopped here after a long day on the road. Arlene was really kind and helpful. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Angela Davis
Food was good till I seen like 4 ants crawl out of my sandwich
Bread was nasty and vegetables weren’t fresh. I couldn’t even eat it because it was that nasty. I recommend the one by the hospital. Got the same sandwich just the day before and it was 10 times as good, no complaints about the one by the hospital.
2015_Camaro_1LE
The employees have always been good to work with in my experience. But to find a metal shaving in my sandwich was not exciting at all.
Scott Haskett
I can't believe I'm leaving a review for Subway. Not that I'm somehow above it, it's just I've never been compelled or felt the need as the product has always seemed consistently okay, everywhere.I don't know what it was, but I had the best sub I've ever had my entire life here. It was so darn good. The staff were also friendly.I will definitely be back if the tastiness can be maintained!
Food: 5
Service: 5
Vicki Miracle
Went in not knowing exactly what I wanted but had an idea and one of the workers, not sure of her name but she was very helpful and friendly, suggested certain things to add to my meatball sub for me to try! It all sounded great so I went along and told her to do it up how she was explaining and it was DELICIOUS! Definitely a great team member and very communicative and all around a good worker!
Atmosphere: 4
Food: 5
Service: 5
Wilbur Beadle
Two out of the Three Subways in Cambridge do not accept coupons. Our family's Subway Days are
I ordered online as I always do with a special note that said “please leave half of the club only meat cheese and black olives”. I’ve been ordering it this way for over a year at every subway I visit. I called about 5-10 minutes later when I opened the sub and told them that it was made wrong and that my child could not eat it. The worker told me it must not have printed on his end. I asked what we could do considering I ordered it with a special note and that every other subway I order from gets the note. He stated that the other subway in said town was shut down and I told him there’s still another 10 minutes away and that I travel and order from others. I asked if I could speak to a manager and he said he was one but would let the day time manager know. I asked if there was anything we could do and he said sorry. I ate half and was very disappointed. What little toppings I had were only at the top leaving 70% of the subway dry. My boyfriend ordered something else and expressed his disappointment before I said anything. I’m betting since it was 30 minutes til closing time the worker didn’t want to do anything for us. We even stopped to use the bathroom after a long trip and the lobby was closed and drive through sign was turned off. I have previous management as a subway manager for a very high traffic shop and am very displeased. Will update when new manager calls back.
Atmosphere: 2
Food: 2
Service: 2
This place sadly has gone down hill with the other subways in the area.
I would give zero stars. Doors locked at 7:30 even though says open until 9 on saturdays. Was going to eat inside but appeared to only be 1 worker so understandable and honestly not a huge deal. Went through the drive thru instead to pick up the order I placed online. Guy didn’t say two words just opened the window we said we had the orders and he hands us a bag then closes the window. Subs were less than subpar. The 3 that were toasted were black and charred in some areas. The entire thing was over cooked. Nothing was cut. There was 7 total slices of ham on a foot long. 3 were double slices and 1 single slice spread out on a foot long. Slathered in sauce to the point I had to use napkins to wipe some off. Overall were a complete mess. On another one they made it, toasted it open but didn’t close it and didn’t wrap it just slid it into a brown bag so there was sauce everywhere. On another one they put the veggies on half the sub with about the same amount of meat slices as the first and sauce on the side the veggies were not on. And it was also dripping. The last sub was a flat bread that wasn’t toasted but half was hard and stale and completely crunchy. Like couldn’t bite through it. Also had very very little meat on it. I didn’t ask for double or extra meat and I understand that there’s a guideline to follow but when a 1/4-1/3 of the total sub doesn’t have meat on it? Ok. Lastly the last one didn’t have any sauce except it was dripping with the juice from the peppers. Incredibly messy. I love this subway and used to frequent here. However whoever they have in there now doesn’t care about their job or their customers. Very disappointing. Was going to take them back for a refund but I had some hungry kids and already waited a half hour for this. They decided to pick around and eat what they could instead. Very upsetting. Glad I got an online coupon instead of spending full price. But regardless I still spent entirely too much for what was received.
Atmosphere: 1
Food: 1
Service: 1
Food and staff were good but why in the hell do you have the a/c running when it is 58 degrees out? If you don't want customers in your restaurant to eat then take out the tables
Atmosphere: 1
Food: 4
Service: 4
Had a meeting here with a clients it was wonderful
Atmosphere: 5
Service: 5
Food good as usual. Lots of staff at the front and a bit distracted and loud.
I appreciate they're making the best of the work day, but while eating we could hear a lot of melee. ?
Atmosphere: 4
Food: 5
Service: 4
We went through the drive thru. There was a little wait but it was well worth it. Our subs were fresh warm and made exactly how we ordered.
Atmosphere: 4
Food: 4
Service: 4
Terrible. I ordered over an hr ago for pick up. I get their and they don't have my order because they didnt have any bread ready. It's a sandwich shop. How are u not constantly making bread? To add...the ppl in front of me in line ordered like 6 sandwiches. If I ordered an hr ago why wasn't mine set aside as priority.
Stopped here after a long day on the road. Arlene was really kind and helpful. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Food was good till I seen like 4 ants crawl out of my sandwich
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sandwich
Restaurantji Recommends
Bread was nasty and vegetables weren’t fresh. I couldn’t even eat it because it was that nasty. I recommend the one by the hospital. Got the same sandwich just the day before and it was 10 times as good, no complaints about the one by the hospital.
The employees have always been good to work with in my experience. But to find a metal shaving in my sandwich was not exciting at all.
I can't believe I'm leaving a review for Subway. Not that I'm somehow above it, it's just I've never been compelled or felt the need as the product has always seemed consistently okay, everywhere.I don't know what it was, but I had the best sub I've ever had my entire life here. It was so darn good. The staff were also friendly.I will definitely be back if the tastiness can be maintained!
Food: 5
Service: 5
Went in not knowing exactly what I wanted but had an idea and one of the workers, not sure of her name but she was very helpful and friendly, suggested certain things to add to my meatball sub for me to try! It all sounded great so I went along and told her to do it up how she was explaining and it was DELICIOUS! Definitely a great team member and very communicative and all around a good worker!
Atmosphere: 4
Food: 5
Service: 5
Two out of the Three Subways in Cambridge do not accept coupons. Our family's Subway Days are
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sandwich, Steak Egg & Cheese, Raspberry Cheesecake
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