Ordered there tonight... essentially I wont be eating dinner... the rice is completely undercooked and underseasoned. So disgusting. The meat is overdone and gross. So sad that restaurants cant find people that can follow a small list of instructions. I used to drive past the Tommy Heinrich location because lets face it, they are probably one of the worst in the state, I was genuinely happy with the food and service and the last three times it just keeps getting worse. Im just going to stop giving you my business, I should get used to not eating it since most locations are struggling for this very reason. The Massillon location didnt even have change for almost a year so I guess I shouldn't be surprised. Honestly I am just moving away from this area in general because its not a problem everywhere.. but until you hit North Canton you really cant trust the people down here to do anything. Its sad to watch them try to remember to put utensils in the bag. Good luck Chipotle. Id rather be at Qdoba.
Debra Marks Oyster
Yummy 😋
Atmosphere: 5
Food: 5
Service: 5
Diane Beaver
Asked about steak said only add salt. So got steak covered with pepper could not even eat my dinner very upset.
Atmosphere: 2
Food: 1
Service: 3
Jayla Ray
Waited 35 minutes for a mobile order with no option to cancel the mobile order. Will not return to this location.
Atmosphere: 1
Food: 3
Service: 1
Justin Rucker
Not my type of food but my kids like it lol, it messes my stomach up like must fast food
Atmosphere: 4
Food: 3
Service: 5
Traci
I ordered a veggie bowl and asked for guacamole and found a huge chunk of unripe avocado and the sticker was in my bowl. Boo.
Atmosphere: 3
Food: 3
Service: 5
Juan Garcia
What happened to your location? Long wait times, during peak hours. And when you finally get to the counter the food is horrible. Guy letting steak die in a grill, while he mixes rice and is walking around like a sloth. Employees were happy, but probably bc they have to barely do anything. Sad.
Atmosphere: 1
Food: 1
Service: 1
Michelle Bemiller
Ordered pickup online trying to get lunch quicker. I would have been better off coming and ordering in the store. I’ve been here waiting 20 minutes past my pick up time.
Service: 2
sara rawdon
Arrived at the time my food was supposed to be ready. Waited 30 minutes for an online order with no explanation. Every time I asked about my order I was told they were bagging it up and then 10 minutes would go by and no online orders would come out. There were multiple people waiting for online orders. Terrible service and the quality of food is terrible.
If you ain't tried it you need to
Atmosphere: 5
Food: 5
Service: 5
Ordered there tonight... essentially I wont be eating dinner... the rice is completely undercooked and underseasoned. So disgusting. The meat is overdone and gross. So sad that restaurants cant find people that can follow a small list of instructions. I used to drive past the Tommy Heinrich location because lets face it, they are probably one of the worst in the state, I was genuinely happy with the food and service and the last three times it just keeps getting worse. Im just going to stop giving you my business, I should get used to not eating it since most locations are struggling for this very reason. The Massillon location didnt even have change for almost a year so I guess I shouldn't be surprised. Honestly I am just moving away from this area in general because its not a problem everywhere.. but until you hit North Canton you really cant trust the people down here to do anything. Its sad to watch them try to remember to put utensils in the bag. Good luck Chipotle. Id rather be at Qdoba.
Yummy 😋
Atmosphere: 5
Food: 5
Service: 5
Asked about steak said only add salt. So got steak covered with pepper could not even eat my dinner very upset.
Atmosphere: 2
Food: 1
Service: 3
Waited 35 minutes for a mobile order with no option to cancel the mobile order. Will not return to this location.
Atmosphere: 1
Food: 3
Service: 1
Not my type of food but my kids like it lol, it messes my stomach up like must fast food
Atmosphere: 4
Food: 3
Service: 5
I ordered a veggie bowl and asked for guacamole and found a huge chunk of unripe avocado and the sticker was in my bowl.
Boo.
Atmosphere: 3
Food: 3
Service: 5
What happened to your location? Long wait times, during peak hours. And when you finally get to the counter the food is horrible. Guy letting steak die in a grill, while he mixes rice and is walking around like a sloth. Employees were happy, but probably bc they have to barely do anything. Sad.
Atmosphere: 1
Food: 1
Service: 1
Ordered pickup online trying to get lunch quicker. I would have been better off coming and ordering in the store. I’ve been here waiting 20 minutes past my pick up time.
Service: 2
Arrived at the time my food was supposed to be ready. Waited 30 minutes for an online order with no explanation. Every time I asked about my order I was told they were bagging it up and then 10 minutes would go by and no online orders would come out. There were multiple people waiting for online orders. Terrible service and the quality of food is terrible.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I always get a salad 🥗 to go. Their chips and salsa are outstanding. The atmosphere is generic, nothing special.
Atmosphere: 3
Food: 5
Service: 5
Got 3 tacos to go , carne asada , there were 2 pieces of dried jerky in each taco It was the worst! it was also $15 .85 Won’t be back
Atmosphere: 1
Food: 1
Service: 1
One of the better Chipotles I've been too
Atmosphere: 4
Food: 4
Service: 4
Enjoyable and tasty. Well seasoned and generous portions with friends.
Atmosphere: 4
Food: 4
Service: 4
They were so slow I had a mobile order I did ahead of time and when I got there had to wait 15 minutes to get it. There went my lunch break.
Service: 1
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