Chipotle Mexican Grill

This spot is continuously behind and/or out of something. Standing inside for 15-20 minutes past when an order was to be COMPLETED is unacceptable. There is nobody in this restaurant and the counters in the back are FILTHY. Nobody has acknowledged that I'm even standing here, they're too busy with phones in food areas and serving chipotle employees while they chat. Awful and won't return.

Atmosphere: 1

Food: 2

Service: 1

If you are placing a mobile order, I recommend only using the drive thru to pick your order up. The young girl there was absolutely lovely. However, going inside to pick up my mobile order is a totally different experience. My order is never actually sitting on the mobile counter pick up, and it often takes 5+ minutes for an employee to even acknowledge me waiting by the pickup counter. Last week, I was waiting for almost 10 minutes and decided to just walk out and go through the drive thru to pick up my order instead. Despite 2 cars being in front of me, I got my order in way less time than the time I spent waiting inside. I will only be using the drive thru from now on if I have a mobile order.

Atmosphere: 4

Food: 4

Service: 3

Terrible experience last night, rude staff , tiny portions

Atmosphere: 1

Food: 1

Service: 1

This place sucks. The bowl wasn’t bad. But why am I getting crumbs for chips? This is ridiculous! Less expensive to go to the store and buy a bigger bag of chips rather than buying them here. Tried to report with the chatbot of the chipotle app and it did not help me at all.

Atmosphere: 2

Food: 2

Service: 2

Good food, good prices. My wife's favorite spot.

Atmosphere: 5

Food: 5

Service: 5

$28 for 1 burrito, 1 bowl, 1 drink. They where of chicken. Line took longer than most Chipotle.

Atmosphere: 1

Food: 2

Service: 2

Smallest burrito I've ever seen for $18! Just did not taste good, ended up tossing it out.

Atmosphere: 3

Food: 1

Service: 3

The food is fresh. They don't skimp out. They really fill to the brim. It's expensive but you get your money's worth.

Atmosphere: 4

Food: 5

Service: 5

kind workers, great food!

Atmosphere: 5

Food: 5

Service: 5

the short girl working august 9th at 9 pm on the line was the worst experience. was complaining about having to help customers and i was the only one there. terrible attitude, rushed me and needs to find a place that doesn’t involve customer interaction. the man at the register was very kind though.

Atmosphere: 1

Food: 3

Service: 1

Everytime I order a bowl online EXTRA EVERYTHING they fail to give EXTRA EVERYTHING my bowl isn’t heavy I’m paying for extra everything so I expect my ball to be heavy extra everything…only time I get what I ask for is when I go in person. Please don’t be like McDonald and mess orders up because I’ll definitely write a bad review about each and every time 🤷🏼‍♀️ yall close at 11pm I placed my order around 750/800pm if yall was low on food should of made more to fulfill your customers wants in need no excuses.. and then tried calling them AND OF COURSE YOU DONT GET A HUMAN BUT YOU GET AN ROBOT INSTEAD WHICH ISNT ANY HELP. They need a phone so customers can speak to them because everybody is not making food who is ever at the cash register can answer the phone any other time chipotle will get my order right but tonight they got it wrong on top of no fork in the bag and no napkins

Update I just went to pull my chips out and as you can see there are barely any chips in the bag. I don’t know if that’s chipotle is doing or the driver is doing very unsatisfied.

Atmosphere: 4

Service: 4

I just bought a chicken bowl and the brown rice wasn't done! Should have knew better when I saw the staff

As you can see(which apparently the associates couldn’t ) that bowl says exactly what should be on it , on the lid. So why is there lettuce and corn salsa in it? Your guess is as good as mine . Tried to contact the store and they make you go through an entire process just to talk to somebody and not a person a robot! Then you have to Hope at the very least you get a refund . Spent 20 minutes trying to do just that .To which they responded that it could take anywhere from 30 minutes to 2 hours for a refund. Also they added SOOOOOOOO MUUUUUCCCCHHH cilantro on the top of our other bowl… since when is that a thing? I get chipotle Semi regularly. Tells me not to branch out to the other locations. Damn.

Atmosphere: 1

Food: 1

Service: 2

Service was amazing. Got a couple hard rice chunks so that could have been better.

Atmosphere: 4

Food: 4

Service: 5

The food here is usually pretty good. And they always give good portions. Worth the $$