The worker was VERY RUDE. We go to Dunkin all the time at the one on tusc but this belden village one the worker was hard to order due to her attitude. After getting our donuts I was on the side of the counter placing my children’s donuts in separate bags (1 minute in time if that) she told me I needed to move so she can assist others when I was not blocking nor in her way of helping others I was on the side of the counter. She did my order wrong. Didn’t know what donut I asked for and had to ask 4 times for one donut.
We won’t be back to this one again.
Atmosphere: 1
Food: 3
Service: 1
Ashley Ezerski
The order taker wasn't the most pleasant, customer service was lacking. I am usually a Starbucks fan, but this was convenient and they do have a lot of options. Went through the drive through, cups could have been filled rather than left with room at the top like this.
Food: 3
Service: 3
Laura B
I'm not a fan of their coffee. I know others are. I had ordered the previous evening for an event at the office with a set pickup time. When I got there, nothing was ready and all seemed surprised that there was an order.
Rylie Fletcher
Open 24/7 but closed at 10:30 for “cleaning” weird and they mean!
Atmosphere: 1
Food: 1
Service: 1
crystal fowler
I love this store, but this new lady there tonight is not the one to have placing the orders with that attitude and rudeness wanting to hurry. I worked at the one on shuffle and understand how it gets but you don't talk or act like that to customers when they speak
Txore A
My donuts were ice cold and felt wet. I waited in line for 20 mins just to be told the machine was down so I couldn’t get my frozen coffee. I was served a ice coffee that tasted horrible. I frequent this location often. I usually come around 9:40 am but yesterday I went around 5:30 pm and will never visit this one at that time again. Next time I’m on a later coffee run I’ll go to shuffle. Ended up throwing away a 10 pack of donut bites and six donuts. Freaking disgusting.🤢
Food: 1
Service: 3
Just the Wright Interiors
Was alright I suppose.
Atmosphere: 4
Food: 4
Service: 4
Joseph Willis
I'm gonna ask for the lady's name that works in the morning tomorrow so I can properly shout her out. Always happy always polite always on point! She makes the Dunkin experience way better than the other locations.
Atmosphere: 5
Food: 5
Service: 5
Dr.RaShaun Washington
Open 24 hours at this location, and they make chocolate and maple bizmark (longjohn).
Workers were on their little headsets talking about personal things and cursing with each other... Waited 10 mins to be served at the counter. THEN the donuts get packaged like this! I'm pretty sure munchkins typically get boxed?
Unacceptable.
Atmosphere: 2
Food: 2
Service: 1
Robin
I always place my orders on uber eats. I order yesterday and today Dunkin’ Lemonade Refreshers and two Coolatta. In the refreshers I ask for less ice but then I called in ask if they don’t put no ice in my drinks in they put ice in my drink anyways in the lady was rude to me on the phone. She said if I don’t want ice I have to pay extra to not get ice in my drinks. My Coolatta I wanted whipped cream on top in I paid extra for the whipped cream but didn’t get it!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Dunkin' Lemonade Refreshers
Lizard Guts
I have this all on recording!!!! The item I ordered on the app wasn’t available when I came to get it. They were upset I didn’t want the oat milk latte they offered instead. I told them I just wanted a refund. They wouldn’t. Said I needed to contact customer service which I did but it’s closed at 713. I then asked for my donut and the lady told me not to come back. ALL OF THIS IS ON RECORDING! I just want my money back at this point. Complaint and recording sent into corporate.
If you can’t handle a customer service job…you should probably get out of that field and pick something you can actually handle ✌️
The worker was VERY RUDE. We go to Dunkin all the time at the one on tusc but this belden village one the worker was hard to order due to her attitude. After getting our donuts I was on the side of the counter placing my children’s donuts in separate bags (1 minute in time if that) she told me I needed to move so she can assist others when I was not blocking nor in her way of helping others I was on the side of the counter. She did my order wrong. Didn’t know what donut I asked for and had to ask 4 times for one donut.
We won’t be back to this one again.
Atmosphere: 1
Food: 3
Service: 1
The order taker wasn't the most pleasant, customer service was lacking. I am usually a Starbucks fan, but this was convenient and they do have a lot of options. Went through the drive through, cups could have been filled rather than left with room at the top like this.
Food: 3
Service: 3
I'm not a fan of their coffee. I know others are. I had ordered the previous evening for an event at the office with a set pickup time. When I got there, nothing was ready and all seemed surprised that there was an order.
Open 24/7 but closed at 10:30 for “cleaning” weird and they mean!
Atmosphere: 1
Food: 1
Service: 1
I love this store, but this new lady there tonight is not the one to have placing the orders with that attitude and rudeness wanting to hurry. I worked at the one on shuffle and understand how it gets but you don't talk or act like that to customers when they speak
My donuts were ice cold and felt wet. I waited in line for 20 mins just to be told the machine was down so I couldn’t get my frozen coffee. I was served a ice coffee that tasted horrible. I frequent this location often. I usually come around 9:40 am but yesterday I went around 5:30 pm and will never visit this one at that time again. Next time I’m on a later coffee run I’ll go to shuffle. Ended up throwing away a 10 pack of donut bites and six donuts. Freaking disgusting.🤢
Food: 1
Service: 3
Was alright I suppose.
Atmosphere: 4
Food: 4
Service: 4
I'm gonna ask for the lady's name that works in the morning tomorrow so I can properly shout her out. Always happy always polite always on point! She makes the Dunkin experience way better than the other locations.
Atmosphere: 5
Food: 5
Service: 5
Open 24 hours at this location, and they make chocolate and maple bizmark (longjohn).
Atmosphere: 5
Food: 5
Service: 5
I love The Dunkin in Mount Vernon the best
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Workers were on their little headsets talking about personal things and cursing with each other...
Waited 10 mins to be served at the counter.
THEN the donuts get packaged like this!
I'm pretty sure munchkins typically get boxed?
Unacceptable.
Atmosphere: 2
Food: 2
Service: 1
I always place my orders on uber eats. I order yesterday and today Dunkin’ Lemonade Refreshers and two Coolatta. In the refreshers I ask for
less ice but then I called in ask if they don’t put no ice in my drinks in they put ice in my drink anyways in the lady was rude to me on the phone. She said if I don’t want ice I have to pay extra to not get ice in my drinks. My Coolatta I wanted whipped cream on top in I paid extra for the whipped cream but didn’t get it!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Dunkin' Lemonade Refreshers
I have this all on recording!!!! The item I ordered on the app wasn’t available when I came to get it. They were upset I didn’t want the oat milk latte they offered instead. I told them I just wanted a refund. They wouldn’t. Said I needed to contact customer service which I did but it’s closed at 713. I then asked for my donut and the lady told me not to come back. ALL OF THIS IS ON RECORDING! I just want my money back at this point. Complaint and recording sent into corporate.
If you can’t handle a customer service job…you should probably get out of that field and pick something you can actually handle ✌️
Food: 1
Service: 1
Friendly staff and good food
Atmosphere: 5
Food: 5
Service: 5
DECAF COFFEE ☕
HAD A LOT OF GROUNDS
SO DAD!! 🤣
Atmosphere: 3
Service: 3
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