I've loved their subs I've always gotten the roast beef without cheese it's very delicious tonight when I ordered it for takeout and I got it home it was loaded with cheese I was so disappointed this is the first time I've ever been disappointed with Firehouse subs they need to be more careful making the sandwich they need to get the orders correct I'm sorry to say I was so sad for the sandwich I received tonight if I didn't look at it and I ate it without taking that cheese off I could have been very very sick please fire house be more attentive to what you're doing I'd hate to not come back there and I don't want you to lose a customer who really enjoys your roast beef sandwich
Nancy Bright
The food is fresh and consistently good. Who doesn't like a hot sauce bar? I do!. The Belden Village store is very clean with friendly staff and there are many ways to order. Use the app, drive through or go in and order at the counter. Did I mention a hot sauce bar! Love this food and the fact that I am contributing to help fire fighters with each purchase. Win win.
Atmosphere: 5
Food: 5
Service: 5
Trisha Pool (Trish)
The sandwhich was so gross. So soggy. It literally looked like it was thrown together. Second time in a few years visiting this location and both times was disappointed
Atmosphere: 4
Food: 1
Service: 4
Michael Sidle
Ordered a Hook and Ladder Sub and a Medium Meatball Sub last Friday via Grubhub. Sandwiches were delivered on time but the Hook and Ladder literally had not one bit of meat on it and the meatball had no sauce and very little cheese. Of course when I called to complain they told me that I would have to come and pickup the replacements. What about reimbursement for the delivery fee and the tip? I thought Subway was bad, this experience was wayyyy worse.
Never again!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Arianna Vega
i LOVE this place!! Ella is such a hard worker and is so kind and respectful, 5/5 stars!
Atmosphere: 5
Food: 5
Service: 5
Rameen S
No lines, restaurant is empty, but I’ve been sitting in the drive through window waiting for my single sub for 10 minutes…. Figured I’d pass the time by writing a review
Atmosphere: 1
Food: 3
Service: 1
Michael
Went here today for the first time. I ordered the Italian Sub and I was not impressed at all. It's not hard to mess up a sub, but this sandwich just wasn't very good. Sad the say, but the best thing about my meal was the pickle spear. Wish I could return a bit eaten sub for a refund, because it was so bad I couldn't finish it. That's 10 straight down the drain. The service was surprisingly fast though.
Food: 1
Service: 3
Dave Hersher
The best subs EVER...
Sage Tyler
Usually great subs. Lately the crew has just been lazy. Doing an online order is pretty straightforward, but apparently reading the sub toppings is a difficult task. Ordered a pastrami and literally only got meat and cheese. Paying 15 bucks for a lunch meat sandwich is not what I had in mind. Staff should take a second to read what topping are to be added to their sandwiches.
Paul Lemmon
Soggy bread and cold toppings on cheese steak. 1 bite and straight in the garbage.
Foods great, service sucks. Your machine has been broken for accepting Tap To Pay for over a year. I said something to the employees working on 1/8/25 (evening - 7:30p) and she completely shut down. Attitude changed like I was criticizing her - I wasn’t. I was criticizing the lazy ownership. Tap to Pay is one of the most used forms of payment. Get it together & teach your employees how to be more respectful to customer feedback.
Dena James
I ordered the Italian sub there was no cheese on it and there was so much dressing on it that it was a soggy mess. The Turkey sub hot hot Turkey when it was suppose to be a cold sub. We didn’t get our pickle either.
Anwar Matar
Great food love the sub
Ninja 785
We picked up our subs a little late...so the guys were cleaning up to close. But our sandwiches were absolutely delicious. A tad on the pricey side...but definitely worth the drive to pick them up.
Brittany COLE
There was nothing posted that they were not giving out food for veterans after they hit an amount! I would not have ordered if I knew!
I've loved their subs I've always gotten the roast beef without cheese it's very delicious tonight when I ordered it for takeout and I got it home it was loaded with cheese I was so disappointed this is the first time I've ever been disappointed with Firehouse subs they need to be more careful making the sandwich they need to get the orders correct I'm sorry to say I was so sad for the sandwich I received tonight if I didn't look at it and I ate it without taking that cheese off I could have been very very sick please fire house be more attentive to what you're doing I'd hate to not come back there and I don't want you to lose a customer who really enjoys your roast beef sandwich
The food is fresh and consistently good. Who doesn't like a hot sauce bar? I do!. The Belden Village store is very clean with friendly staff and there are many ways to order. Use the app, drive through or go in and order at the counter. Did I mention a hot sauce bar! Love this food and the fact that I am contributing to help fire fighters with each purchase. Win win.
Atmosphere: 5
Food: 5
Service: 5
The sandwhich was so gross. So soggy. It literally looked like it was thrown together. Second time in a few years visiting this location and both times was disappointed
Atmosphere: 4
Food: 1
Service: 4
Ordered a Hook and Ladder Sub and a Medium Meatball Sub last Friday via Grubhub. Sandwiches were delivered on time but the Hook and Ladder literally had not one bit of meat on it and the meatball had no sauce and very little cheese. Of course when I called to complain they told me that I would have to come and pickup the replacements. What about reimbursement for the delivery fee and the tip? I thought Subway was bad, this experience was wayyyy worse.
Never again!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
i LOVE this place!! Ella is such a hard worker and is so kind and respectful, 5/5 stars!
Atmosphere: 5
Food: 5
Service: 5
No lines, restaurant is empty, but I’ve been sitting in the drive through window waiting for my single sub for 10 minutes…. Figured I’d pass the time by writing a review
Atmosphere: 1
Food: 3
Service: 1
Went here today for the first time. I ordered the Italian Sub and I was not impressed at all. It's not hard to mess up a sub, but this sandwich just wasn't very good. Sad the say, but the best thing about my meal was the pickle spear. Wish I could return a bit eaten sub for a refund, because it was so bad I couldn't finish it. That's 10 straight down the drain. The service was surprisingly fast though.
Food: 1
Service: 3
The best subs EVER...
Usually great subs. Lately the crew has just been lazy. Doing an online order is pretty straightforward, but apparently reading the sub toppings is a difficult task. Ordered a pastrami and literally only got meat and cheese. Paying 15 bucks for a lunch meat sandwich is not what I had in mind. Staff should take a second to read what topping are to be added to their sandwiches.
Soggy bread and cold toppings on cheese steak. 1 bite and straight in the garbage.
Restaurantji Recommends
Foods great, service sucks. Your machine has been broken for accepting Tap To Pay for over a year. I said something to the employees working on 1/8/25 (evening - 7:30p) and she completely shut down. Attitude changed like I was criticizing her - I wasn’t. I was criticizing the lazy ownership. Tap to Pay is one of the most used forms of payment. Get it together & teach your employees how to be more respectful to customer feedback.
I ordered the Italian sub there was no cheese on it and there was so much dressing on it that it was a soggy mess. The Turkey sub hot hot Turkey when it was suppose to be a cold sub. We didn’t get our pickle either.
Great food love the sub
We picked up our subs a little late...so the guys were cleaning up to close. But our sandwiches were absolutely delicious. A tad on the pricey side...but definitely worth the drive to pick them up.
There was nothing posted that they were not giving out food for veterans after they hit an amount! I would not have ordered if I knew!
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