I ordered 2 big box chicken dinners, order number 321354229. When I went to pick them up, I was only given one drink. I questioned the counter person that brought my order why there was only one drink, and he stated "that is all you get, one drink with that order." It is my understanding that each of the big box orders should have included a drink. When I called the store later I was given the run around on why I was not allowed to have a second drink with my order. Eventually the person on the phone said I could come back into the store and get a second drink, at which time I was five miles away. I believe I should be compensated for the drink that I feel that I paid for and did not receive. The person on the phone stated he was the manager, and that since I ordered online I could not receive a refund, there was no way to do that online. Again it was stated that I could come back to the store and get a second drink. When I stated I was going to contact Kentucky Fried Chicken he said ok and hung up on me. I am not happy about this experience.
Mike Lawrence
Dining room locked. Had to wait in drive thru line for my internet order...
Atmosphere: 1
Food: 5
Service: 5
Ryan Wilson
Food is always spot on,review looks not so good ONLY because of things probably out of the crews ability. I have had to drive to Massillon numerous times because I couldn't go in the restaurant and order..why is that a problem? I drive a beater of a car and the window doesn't go down so I go in.....or to Massillon. Massillon restaurant doesn't shut/lock up at 7pm.I live on other side of Tusc at Canton KFC ..and the neighborhood isn't that bad to chalk it up to bad part of town. Staffing doesn't appear to be the issue ( although it could be I work in the service industry I know how that goes)seems like there is enough staff, crew doesn't seem stressed due to help shortage...NEVER an issue with the food!
Food: 5
Service: 2
adam kendall
KFC on tusc Canton ohio..... took 15 minutes to order them another 15 to get the wrong food and have to drive home to find out and then all the way to ANOTHER KFC to get my wife the right food. (Which they were great) Go Cleveland Ave kfc
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Fried Chicken, Gravy
Alberta Marchmon
Order was not right ...and we're very rude
Food: 3
Service: 2
ashlynn lee
Came at 4 pm. waited in the drive through for probably 20 minutes. workers were slow and unorganized. didn’t get the correct order. chicken was old. don’t come here.
Atmosphere: 1
Food: 2
Service: 1
Kenzie jones
went through the drive thru and waited 20 minutes to get bad drinks, chewy chicken and missing items on my order. male kid at the window was walking around with my card and acting weird.
Atmosphere: 1
Food: 1
Service: 1
Rise Michael
I ordered delivery. They used a 3rd party delivery company,doordash. My dasher left over 60 dollars worth of food at the wrong house. They tried to double back and pick it up,but it was gone. I have the entire text message conversation with the dasher,but after a 20 minute phone call with kfc,and 2 days of waiting,they are refusing to give me a refund,because the dasher marked the food as delivered,before realizing they had the wrong house. 😑
Atmosphere: 1
Food: 1
Service: 1
Mayrita Traveler
Great, as usual! Their chicken strips are so delish. Friendly employees.
Atmosphere: 4
Food: 4
Service: 4
Rodney Kauffman
This KFC is horrible. We placed an order at the Speaker, then waited 45 minutes in line. Once we finally got to the window, "Don't be mad at me, but that chicken I told you we had. I sold it yonsomeone else. We have no other chicken."
Chicken quality don't exist. A chicken breast equal size to a wing almost 5$. Close this place down. Ain't nobody coming here
Atmosphere: 3
Food: 1
Service: 4
ray lewis
Alice that worked the drive thru was RUDE!!!! My chicken was raw and I didn't even get everything I ordered. This place is horrible. I been going here for years and the past year the service is awful. Management really need to get this place together.
Atmosphere: 1
Food: 1
Service: 1
Big Wrld
Super slow workers are unorganized and lazy.
Service: 1
Jeuzie Candles Chauffeur service
Food quality is not worth patronizing this business or any other fast food establishment. The food quality is horrible. The taste. Everything is disgusting
Atmosphere: 4
Food: 1
Service: 3
Darlene Simmons
I ordered #1 white original. They gave me all dark. There appears to be a problem with my order everything I go. The owner of this place need to find out what's going on with this franchise.
I ordered 2 big box chicken dinners, order number 321354229. When I went to pick them up, I was only given one drink. I questioned the counter person that brought my order why there was only one drink, and he stated "that is all you get, one drink with that order." It is my understanding that each of the big box orders should have included a drink. When I called the store later I was given the run around on why I was not allowed to have a second drink with my order. Eventually the person on the phone said I could come back into the store and get a second drink, at which time I was five miles away. I believe I should be compensated for the drink that I feel that I paid for and did not receive. The person on the phone stated he was the manager, and that since I ordered online I could not receive a refund, there was no way to do that online. Again it was stated that I could come back to the store and get a second drink. When I stated I was going to contact Kentucky Fried Chicken he said ok and hung up on me. I am not happy about this experience.
Dining room locked. Had to wait in drive thru line for my internet order...
Atmosphere: 1
Food: 5
Service: 5
Food is always spot on,review looks not so good ONLY because of things probably out of the crews ability. I have had to drive to Massillon numerous times because I couldn't go in the restaurant and order..why is that a problem? I drive a beater of a car and the window doesn't go down so I go in.....or to Massillon. Massillon restaurant doesn't shut/lock up at 7pm.I live on other side of Tusc at Canton KFC ..and the neighborhood isn't that bad to chalk it up to bad part of town. Staffing doesn't appear to be the issue ( although it could be I work in the service industry I know how that goes)seems like there is enough staff, crew doesn't seem stressed due to help shortage...NEVER an issue with the food!
Food: 5
Service: 2
KFC on tusc Canton ohio..... took 15 minutes to order them another 15 to get the wrong food and have to drive home to find out and then all the way to ANOTHER KFC to get my wife the right food. (Which they were great) Go Cleveland Ave kfc
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Fried Chicken, Gravy
Order was not right ...and we're very rude
Food: 3
Service: 2
Came at 4 pm. waited in the drive through for probably 20 minutes. workers were slow and unorganized. didn’t get the correct order. chicken was old. don’t come here.
Atmosphere: 1
Food: 2
Service: 1
went through the drive thru and waited 20 minutes to get bad drinks, chewy chicken and missing items on my order. male kid at the window was walking around with my card and acting weird.
Atmosphere: 1
Food: 1
Service: 1
I ordered delivery. They used a 3rd party delivery company,doordash.
My dasher left over 60 dollars worth of food at the wrong house. They tried to double back and pick it up,but it was gone.
I have the entire text message conversation with the dasher,but after a 20 minute phone call with kfc,and 2 days of waiting,they are refusing to give me a refund,because the dasher marked the food as delivered,before realizing they had the wrong house. 😑
Atmosphere: 1
Food: 1
Service: 1
Great, as usual! Their chicken strips are so delish. Friendly employees.
Atmosphere: 4
Food: 4
Service: 4
This KFC is horrible. We placed an order at the Speaker, then waited 45 minutes in line. Once we finally got to the window, "Don't be mad at me, but that chicken I told you we had. I sold it yonsomeone else. We have no other chicken."
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Chicken quality don't exist. A chicken breast equal size to a wing almost 5$. Close this place down. Ain't nobody coming here
Atmosphere: 3
Food: 1
Service: 4
Alice that worked the drive thru was RUDE!!!! My chicken was raw and I didn't even get everything I ordered. This place is horrible. I been going here for years and the past year the service is awful. Management really need to get this place together.
Atmosphere: 1
Food: 1
Service: 1
Super slow workers are unorganized and lazy.
Service: 1
Food quality is not worth patronizing this business or any other fast food establishment. The food quality is horrible. The taste. Everything is disgusting
Atmosphere: 4
Food: 1
Service: 3
I ordered #1 white original. They gave me all dark. There appears to be a problem with my order everything I go.
The owner of this place need to find out what's going on with this franchise.
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