I ordered lunch for my coworker and I and this is how it went... We order two Pick 2's, both had a BOWL of broccoli cheese soup. I go to pick up my order and took it back to my office. We go to open the sealed bag, and we are missing a BOWL of soup. I call the restaurant to let them know and they said I could come back and get my BOWL of soul. While aggravated that I had to do this I did because we paid for it and I wanted my BOWL of soup. I get back to the restaurant and received another sealed bag, So what's inside? A CUP of broccoli soup. Needless to say, due to the incompetence of the staff at store (address) 4668 Belpar St NW, Canton, OH 44718 I will not be back. There are other Panera locations whose staff are able to do their jobs!
Atmosphere: 1
Food: 4
Service: 1
3 Possums in a Trenchcoat
Staff were super attentive and very apologetic when there was a mix up in the app on what was in stock, and they quickly issued a refund to my account for the items that weren't available. Great people doing what they can to make the restaurant as welcoming to people as they can.
Atmosphere: 5
Food: 5
Service: 5
Peter Notturno
I would recommend this place for young people only. No one is at the counter so you have to use the kiosk to order. Very confusing. You have to do a search for almost everything, including coffee. It's no wonder there were very few people there at 11:00 Sunday morning. Coffee was good but egg/cheese sandwich and bagel were just OK.
Atmosphere: 1
Food: 2
Service: 2
Brynne Watkins
David, the catering manager stepped up when I had a last-minute early morning breakfast. I am so grateful for his willingness to quickly put my breakfast together for pick up. This is the service that brings customers back!
Atmosphere: 5
Food: 5
Service: 5
K C
Good food and service. My only suggestion is to turn on the fireplace. :)
Atmosphere: 3
Food: 5
Service: 5
Am 156153
It was alright. I walked in no one was at the counter. I waited several minutes before someone showed up to take my order. They were friendly so I figured they were just short staffed. I got my drink. The food comes from a different counter, I didn't know that. This was my first time at a Panera Bread. It seemed like a fast food kind of thing. The food was good. My experience there was really mixed and a bit confusing. So I gave it three stars, not good, not bad, just kinda something in the middle.
Atmosphere: 3
Food: 4
Service: 2
Vinny Peone
Quite possibly the worst bagels I’ve ever had.
Food: 1
Chad Kapper (kapperccino)
My wife got the bread bowl soup. The soup was warm but the bread bowl was refrigerator cold. We let them know and they just said “we don’t warm the bread bowls”.
I ordered the fireside chili. It wasn’t very good.
Overall. Not a pleasant experience.
Atmosphere: 3
Food: 2
Service: 2
Priya Ramaiah
Be aware! The soup deal that is so prominently advertised on television is a ploy to get you in, but the deal does not work!!!! On the app or online The local staff are oblivious and unable to help either Shameful, Panera
Atmosphere: 4
Food: 4
Service: 4
Jesann Tidrick
Love Panera! Great food. This location is always clean!
Walked in to seeing a good amount of flies behind the counter. The person who took my order was nice. Then I walked back to pick up our Oder I watched the employee pick up limp bacon from a plastic container sitting on a shelf. Not from a cooler just limp bacon in a plastic container. Flies, bacon on a ledge in a plastic. Container. Then they place my burnt sandwich on the counter. I told the employee I wasn’t going to take it burnt like that and they told me I had to go to the counter. No apology or offer to re-make it. It was clearly burnt. The dining area has multiple tables with lots of food crumbs. The cashier was really nice and refunded for the sandwich. The place just gives me the food spoilage vibe. If it were McDonald’s I’d have a lower bar. It’s not a fancy play but come on. Flies, bacon just sitting out. Gross.
Atmosphere: 1
Food: 1
Service: 2
Cathy C
Confusing. Needs someone at the front counter for help.
Atmosphere: 3
Food: 4
Service: 3
Christina G
I have a lot of fond memories at Panera restaurants through the years. Mostly because I love bread so I like the food. :) This location has surprisingly poor customer service. I always brace myself for rudeness, but I’m still somehow always surprised that they could be so poor in their personal interactions. I understand it is hard to train people to be kind and friendly, but I really think they should focus on that in this location. I will continue to come here because it is convenient and good food, but come on, folks. You can treat your customers with a little more care.
Atmosphere: 1
Food: 5
Service: 1
Eileen Gress
As I sit here trying to enjoy my meal at 7:45pm, an employee is vacuuming the immediate area around where I’m sitting. The restaurant does not close until 9pm. Wild choice to vacuum loudly in a coffee shop/restaurant while customers are present and attempting to enjoy their meal. Edit: she glared at us for sitting here. Sorry we’re customers here, I guess.
I ordered lunch for my coworker and I and this is how it went...
We order two Pick 2's, both had a BOWL of broccoli cheese soup. I go to pick up my order and took it back to my office. We go to open the sealed bag, and we are missing a BOWL of soup. I call the restaurant to let them know and they said I could come back and get my BOWL of soul. While aggravated that I had to do this I did because we paid for it and I wanted my BOWL of soup. I get back to the restaurant and received another sealed bag, So what's inside? A CUP of broccoli soup.
Needless to say, due to the incompetence of the staff at store (address) 4668 Belpar St NW, Canton, OH 44718 I will not be back. There are other Panera locations whose staff are able to do their jobs!
Atmosphere: 1
Food: 4
Service: 1
Staff were super attentive and very apologetic when there was a mix up in the app on what was in stock, and they quickly issued a refund to my account for the items that weren't available. Great people doing what they can to make the restaurant as welcoming to people as they can.
Atmosphere: 5
Food: 5
Service: 5
I would recommend this place for young people only. No one is at the counter so you have to use the kiosk to order. Very confusing. You have to do a search for almost everything, including coffee. It's no wonder there were very few people there at 11:00 Sunday morning. Coffee was good but egg/cheese sandwich and bagel were just OK.
Atmosphere: 1
Food: 2
Service: 2
David, the catering manager stepped up when I had a last-minute early morning breakfast. I am so grateful for his willingness to quickly put my breakfast together for pick up. This is the service that brings customers back!
Atmosphere: 5
Food: 5
Service: 5
Good food and service. My only suggestion is to turn on the fireplace. :)
Atmosphere: 3
Food: 5
Service: 5
It was alright. I walked in no one was at the counter. I waited several minutes before someone showed up to take my order. They were friendly so I figured they were just short staffed. I got my drink. The food comes from a different counter, I didn't know that. This was my first time at a Panera Bread. It seemed like a fast food kind of thing. The food was good. My experience there was really mixed and a bit confusing. So I gave it three stars, not good, not bad, just kinda something in the middle.
Atmosphere: 3
Food: 4
Service: 2
Quite possibly the worst bagels I’ve ever had.
Food: 1
My wife got the bread bowl soup. The soup was warm but the bread bowl was refrigerator cold. We let them know and they just said “we don’t warm the bread bowls”.
I ordered the fireside chili. It wasn’t very good.
Overall. Not a pleasant experience.
Atmosphere: 3
Food: 2
Service: 2
Be aware!
The soup deal that is so prominently advertised on television is a ploy to get you in, but the deal does not work!!!!
On the app or online
The local staff are oblivious and unable to help either
Shameful, Panera
Atmosphere: 4
Food: 4
Service: 4
Love Panera! Great food. This location is always clean!
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Nice place to gather for coffee.
Atmosphere: 5
Food: 5
Service: 5
Walked in to seeing a good amount of flies behind the counter. The person who took my order was nice. Then I walked back to pick up our Oder I watched the employee pick up limp bacon from a plastic container sitting on a shelf. Not from a cooler just limp bacon in a plastic container. Flies, bacon on a ledge in a plastic. Container. Then they place my burnt sandwich on the counter. I told the employee I wasn’t going to take it burnt like that and they told me I had to go to the counter. No apology or offer to re-make it. It was clearly burnt. The dining area has multiple tables with lots of food crumbs. The cashier was really nice and refunded for the sandwich. The place just gives me the food spoilage vibe. If it were McDonald’s I’d have a lower bar. It’s not a fancy play but come on. Flies, bacon just sitting out. Gross.
Atmosphere: 1
Food: 1
Service: 2
Confusing. Needs someone at the front counter for help.
Atmosphere: 3
Food: 4
Service: 3
I have a lot of fond memories at Panera restaurants through the years. Mostly because I love bread so I like the food. :) This location has surprisingly poor customer service. I always brace myself for rudeness, but I’m still somehow always surprised that they could be so poor in their personal interactions. I understand it is hard to train people to be kind and friendly, but I really think they should focus on that in this location. I will continue to come here because it is convenient and good food, but come on, folks. You can treat your customers with a little more care.
Atmosphere: 1
Food: 5
Service: 1
As I sit here trying to enjoy my meal at 7:45pm, an employee is vacuuming the immediate area around where I’m sitting. The restaurant does not close until 9pm. Wild choice to vacuum loudly in a coffee shop/restaurant while customers are present and attempting to enjoy their meal. Edit: she glared at us for sitting here. Sorry we’re customers here, I guess.
Atmosphere: 1
Food: 4
Service: 2
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