Tlaquepaque - Oakwood Square

Extremely disappointing visit on a Friday night. Hostess clearly seemed as if she really did not want to be there. She pointed to a table, said "you can just sit there", dropped menus on the table and walked away. No cutlery was placed on the table. A staff member brought chips and salsa. That was the last we saw anyone for 20 minutes. A friendly server finally came to the table and got our drink order. We all ordered the house margaritas; 3 on the rocks and 1 frozen. The drinks tasted like limeade, There was not even a hint of tequila taste. My friend's wife asked the waitress if they had run out of tequila. She just laughed and went on her way. We placed our food order and it came fairly quickly. However, he placed the dishes on the table and walked away. We still didn't have any cutlery! We caught the hostess as she was walking by and asked for cutlery. Without saying a word she turned and walked away. She came back a couple minutes later, literally dropped 4 sets of utensils on the table, turned and walked away. Again, not a single word was said. While the entrees tasted just fine, the rice was lukewarm and the refired beans tasted like thay just came out of the cooler. They were just plain cold. To top things off, they had a 3.5% surcharge for using a debit card. The overall visit was a deal breaker.

Atmosphere: 4

Food: 3

Service: 3

Nice people there but poor service. Live locally & have been there many times. Tonight was poor (& that's being kind.) Taco shells old & over cooked...brown. arrived cold. Then no drinks. Had hot sauce on tacos so couldn't eat going whole meal waiting for drink refill. Asked for salsa 3x along w/ kindly asking for drinks. No one ever checked on us. Tacos sat waiting for drinks-stone cold & unedibld. No offer to replace the one & half taco left & cold while no drinks made for entire meal for either of us. Poor quality...we have eaten here & come back before but it's degraded substabtially.
No one cared. Service was abyssmal. The 2 ☆'s is generous & reflects the nice motherly lady who seats people & the waiter who just was overwhelmed & failed- totally ignoring empty drink glasses as well as never checking nor bringing salsa in 1 hr while we sat.
Sadly, saying something to the staff as we left showed the true reason why this place is not as good any longer-they just don't care much.
Two yrs ago the place was pleasant. I hope they realize the things they could do better & wish them good luck. It's hard in the food business but that's why it's important to care...important to just be kind when your food & service is bad-your mistake or failure makes for a miserable meal . That's what happened here. A customer for yrs left & had to eat elsewhere due to no drinks, service & cold, poorly made basic tacos that are super easy to get right.
Advice: care about your customers...the two of usbcared about your business & came to enjoy but this experience was terrible.

Atmosphere: 2

Food: 1

Service: 1

Amazing place, service, food, atmosphere! Will keep coming back!

Atmosphere: 5

Food: 5

Service: 5

Food is always incredible!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chips, Fajita Chimichanga, Taco Salad, Salsa, Fajita Taco Salad

It was cheap and it was fast but so is Taco Bell at least you know that the Taco Bell meat is supposed to be reheated. I was not impressed they've really gone downhill. And the chips were kind of greasy the salsa was okay but the chips they need to change their fryer oil. The servers were attentive but the food does not make up for it

Atmosphere: 3

Food: 1

Service: 3

Best Mexican food around, owners and workers are top notch. Feel like family

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fajitas, Guacamole, Super Burrito, Fajita Chimichanga, Fajitas for Two, Cheese Dip, Chips and Salsa, Fajita Taco Salad, Vallarta Especial, Steak Fajitas, Tacos

Delicious food in a nice atmosphere and the service was great

Atmosphere: 5

Food: 5

Service: 5

Very good Mexican restaurant...service was prompt and attentive and food was very good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chips, Cheese Dip, Salsa

Excellent food here. We average $15 per plate, tip included. The serving staff is friendly and attentive, and it's a clean place, including the restroom. Two bars, a patio, and really tasty Mexican fare. I would highly recommend it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Super Burrito, Steak Fajitas

Food is good, but when they are even just a little busy can be a little wait for an order or drink. Not sure why but it looks like enough staff

Atmosphere: 3

Food: 4

Service: 2

Amazing attention to detail here! Food was top notch

Atmosphere: 5

Food: 5

Service: 5

My husband got food poisoning here yesterday. Don't go here. The only thing that saved me is I'm a vegetarian and didn't eat meat.

Atmosphere: 2

Food: 1

Service: 3

A favorite for whenever we visit Canton.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fajita Chimichanga

Parking: Strip mall plenty of parking

Atmosphere: 4

Service: 5

Recommended dishes: Chips and Salsa

Really good food, great service! I loved that the chips were still warm!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fajitas, Chips, Salsa