Burntwood Tavern

504 E Washington St, Chagrin Falls
(440) 318-1560

Recent Reviews

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Darlene Davis

Make sure when you stop and you say hello to ?KITTY? this amazing woman was our hostess, waitress and bargoddess. She is absolutely phenomenal. Once again, this is the first time I have ever been here even though I've known about this place for decades. It was such a treat.
And the lobster bisque is phenomenal.

Atmosphere: 5

Food: 5

Service: 5

anthony appuliese

Nice family run bar and restaurant. Great food every time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burntwood Burger, French Dip, Fries, Lobster Bisque

John South

Been going here since 2010. They used to have these great tuna nachos and other great appetizers Service was great and the food was great. Came in tonight with our two grandkids and I ordered the French Dip sandwich. It took 45 minutes to serve a cold sandwich. When I asked them to warm it up that was another 30 minutes. Not good as the grandkids were ready to leave. There were other issues too that I won’t go in to now, but it was a Saturday night and the place was empty. I guess this is one to take off the list. Too bad as I really used to love this place.

Atmosphere: 1

Food: 1

Service: 1

Jeanne Stearns

Brunch of avocado toast and poached eggs wasn’t great. Avocado was more like a spoonful of dark guac on toast and wasn’t fresh. Eggs were cold. Salad that accompanied it was okay. Others at table seem satisfied although not overwhelmed with their meals. Prices reasonable.

Atmosphere: 5

Food: 3

Service: 5

Mary Delargy

Absolutely fantastic food and service.
We stopped in after my son’s soccer game and we were pleasantly surprised by the quiet atmosphere and quick service. Mt husband ordered the chicken and it was so good and my son and I ordered the smash burger and needless to say we hope we have to come back soon for another game soon! We got the cheesecake for desert and it was eye rolling delicious, I’ve never in my life had cheesecake that good and we lived in New York! The people that work here are also amazing. Out waitress Hunter was exceptional, she spoke soccer to our kid and made the best recommendations. The manager also came over and congratulated our son for making 2 goals. The only negative is that I wish I lived closer!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries, Lobster Bisque

Erin Haines

Food was great, patio is beautiful and our server Doug was a sweetie pie.
Thanks to Bill for the celebratory complimentary champagne. We had a lovely evening.

Atmosphere: 5

Food: 5

Service: 5

Aimee

We are regulars at Burntwood Tavern & usually sit at the bar. For a Friday night, the restaurant was definitely understaffed . We waited 15 minutes for drinks & 40 minutes for or meals. Our appetizers arrived with some being cold. Overall, not a great experience although our meals were good.

Rick

We were celebrating my dad's 91st birthday. Bill and his team rolled out the red carpet and were super attentive. The food was delicious and priced well (as well as can be expected in this economy!) A great place to dine!

Douglas Lee

Rehearsal dinner for 40. Good food and great service.

Atmosphere: 5

Food: 5

Service: 5

Eric Bencs (bencs71)

Ok.., I don't know if you've ever watched a episode of :
Restaurant Impossible, but if you have , you'll understand what I'm about to convey......
The picture is deceptive because it's exceptionally filthy in this place, so much so that they actually keep the lighting so low that you don't notice the ceiling tiles are completely coved in dust ( No Longer White)!
All of the silverware and cups were spotted with an unusual outdoor smell to them. (We dinned indoors)!
The food seemed spot on, but you just can't take the doggie smell associated with the dishes it comes on.
Lastly: Our server was great, but how do you explain to a baby:
Not to poop your pants?

Parking: Parking lot for 5 well give or take a car or two....?

Atmosphere: 1

Food: 3

Service: 5

Recommended dishes: Cedar Salmon, Pan Caesar Salad, Shrimp Street Tacos, Chicken Sandwich, Burntwood Burger, French Dip, Fries, Lobster Bisque

1954aac

Hot pepper spice on potatoes I did not like.

Atmosphere: 4

Food: 3

Service: 4

Kim Nichols

I am very disappointed because I just loved the Solon restaurant. It took our waitress over 30 minutes to bring our table glasses of water. It took even longer if you ordered anything more than water. Then after that we waited over an hour to be able to place our food order. I ordered the fish and chips with coleslaw. When I got my meal the fish batter was pretty close to 1/2" thick and it was way over cooked to the point it had started burning. The fries and coleslaw were fine though. The waitress seemed more focused on people on the patio and just gave us completely horrible service. We were there about 2 hours before we finally got our meals. Then she started clearing the table while we were still eating. I found her to be completely unconcerned with our dining experience. I think the chef needs further training because my meal wasn't the only one that was very poorly made. Not to mention the table was sticky and gross. I expect more for the high cost of my meal that this restaurant charges. The restaurant was cute. The bartender and host were friendly. Overall though I would rather spend my money somewhere else. I could get the exact same meal at a way cheaper price at a different restaurant, with better quality food and better service.

Atmosphere: 4

Food: 2

Service: 1

Christian N

BEWARE OF THIS PLACE!

Edit: to correct some voice typos and to respond to the management comment.

For some people $30- $60 per person is an insignificant amount of money. There's a nice status symbol feel to the atmosphere. You might feel like you're cool. There's no status symbol in the service or the food. It was hard to tell if our server was just overwhelmed with tables or incompetent so I can't judge. It wasn't the worst but she wasn't over indulgent with attending to our table. That gave us plenty of time to socialize and chat and it was the only good part of the entire experience. Let's talk about the food for a minute. Wait, let's start at the beginning and talk about our 6:00 reservation for eight including a wheelchair that wasn't ready. We had to wait about 20 minutes for the table to be ready and so we paid $30 with tip for two cocktails. The table wasn't full it just wasn't ready. When they finally came to tell us that our table was ready we got there to find out that it was arranged for six people instead of eight with one obvious wheelchair. We worked it out ourselves with nearby chairs and place settings. The table was so sticky that two people in the party used their napkin to clean up the table. These were not people obsessed with cleanliness, they did not want their arm to stick to the table. So, about the food. The street tacos looked like the most appealing plate at the table. Here again though it is status symbol street tacos. Miniature flower tortillas that were dry and hard for the foundation. With a small portion of sweet potato fries. Our table was easy to cook for, we had no special requests. Two fish and chips, two chicken parm, two salmon, and a street taco plate. When our food arrived it was missing one fish and chips and the tacos. These items possibly weren't cooked yet because they took a while to come to the table. The short order cook was probably STILL IN TRAINING just like the bartender. She told us that she was training but I didn't see anyone training her. The fish batter was thick like a corn dog in some places. Any professional cook would know to simply add some more water to get well coated crispy fish. As a result it was overcooked for both plates. A portion of generic coleslaw was directly on the plate mingling with the fish. The chicken parmesan was cooked dark as well. Some People order salmon because they're looking for a healthier plate. This plate comes with deep fried Yukon potatoes dripping in grease and overcooked to the point of exploding. I used ketchup because they were edible to me as french fries but certainly not healthy potatoes. Long cut green beans were tough. Not crisp but rubbery in texture as though they were frozen and reheated. Possibly even microwaved but I won't make that accusation. HERE IS The final nail in the coffin of bad review status. By the time we finally ate our food for our 6:00 reservation it was after 8:00 p.m. they close at 9:00 and our server wanted to quickly clear our plates even though only one person at the table was actually finished eating. My pet peeve is that even though I asked her to remove empty drink glasses from our table they piled up. They were still there when we left. The only fast service for the entire experience was when she returned with our cards to make payment. To whomever they may pick to respond to this crappy review, You should probably say something so that other people know that you care. The only way I'm coming back to waste my money at this place is for another gathering and I'm just ordering an appetizer because you don't deserve my money. I was dissatisfied enough to spend 30 minutes telling people about it.

To the responding manager: I accepted your invitation to call at the number you gave me. The number for the restaurant to be specific. I called twice starting at 2:35. No one picked up the phone!

Vegetarian options: My experience with thei

Atmosphere: 5

Food: 2

Service: 2

Tonya Lemley

I wish I would have taken pictures. The food was yummy. We had a small bridal shower there. 20 people. Communication was great. The service was awesome. For pretty much one waiter for 20 people. She did awesome! It’s rustic and very intimate. Drinks were great also. I would definitely recommend to anyone.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

Alina Seleznyova

Cannot say enough good things about our waitress Aliyah…she was phenomenal ✨ on top of it, so kind, incredible with kids and definitely knowledgeable about everything on the menu, allergens, substitutions and options. We are coming back to celebrate a family birthday and are definitely requesting Aliyah!!

Atmosphere: 5

Food: 5

Service: 5

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