They always do their best, but are severely short staffed. I’m going to come regardless, and I love the hard-working humans here who remember my face and my order, as well as so many other guests.
Until they get a competent staff, they will always be short staffed. I’ve seen a few staple employees that are just awesome, let’s hope they get the help they deserve before they burn out.
Last Saturday I mobile ordered and was told at 7:20 at the window that they closed “half an hour early” and they wouldn’t complete the order— a week later and dunkin rewards still has not refunded me. The system is not very user friendly while asking for refunds. The automated assistant thanked me for my concern though.
Just now— as my mobile order sat in front of me— it was explained to me that I needed to wait for it to be completed for her to hand it to me. It was less than a foot away from me, I said so. She repeated that it wasn’t completed and walked away.
I froze. Thankfully another lady walked up a few seconds later. She looked, put my sticker on, and I thanked her and left.
I don’t know if they need better training, or more options for hires— but I’ve been coming here almost daily for two years… the last few new faces seem to either fold under the slightest pressure, or maybe are just a little harsh and unfriendly in general.
Atmosphere: 2
Food: 3
Service: 5
Pat Garferschnitzel
Amazing dunkin, and its cheaper than the Solon one
Anna Eichelberger
My 12-year-old Golden Retriever has been going to Dunkin regularly for a pup cup for most of his life. On his last day, we went through the drive-thru to get him one more pup cup. The team must have sensed it, and gave him a huge cup of whipped cream instead of the normal espresso shot amount. It was such a kind gesture and meant so much to us. This location provides amazing customer service and is filled with truly kindhearted people. Thank you, Dunkin!
Service: 5
HB Emele
There was a young lady who helped me with French crullers and she was very professional and courteous
Atmosphere: 3
Food: 3
Service: 5
Stacey Weaver
Best dunkin!!!
Atmosphere: 4
Food: 5
Service: 5
Judy Fenton
I went thru drive thru and they were out of the donuts that I was ordering.
J.C. Montgomery
I asked for my grilled cheese sandwich to be well toasted and it was not. It was barely toasted. I asked for my grilled cheese sandwich to be cut in half and it wasn't. I expect to get what I ask for but apparently not. It's happened at this location many times.
Atmosphere: 3
Food: 1
Service: 3
Brandon Croucher
I frequent this place because they're quick, efficient and always professional something the realtor place next door could learn a thing or two from. Customer service
Atmosphere: 5
Food: 5
Service: 5
Todd Evans
Ordered a medium hot coffee in the Drive-Thru and asked for 2 creams to go on the side. I reluctantly took the coffee even though they put in more than 2 creams. I pulled away and took a sip and the coffee almost ice cold. How can a company that's core Business is coffee serve a product like this? Even if it is cold should have a process internally that prohibits this. Makes me wonder clean the kitchen is the.
They don't take ordersfrom inside the store. I pulled up in a truck height 10'6. The manager says oh the truck will fit. YOUR HEIGHT CLEARANCE IS 9'. So rude.
A box truck cannot fit through a drive thru. A pickup truck can.
Unless you want damage to your drive thru.
Talk about ridiculous.
Atmosphere: 1
Service: 1
Jeni “Ta Loca” Vasquez
I always order ahead in the morning, I also work less than 3 minutes away. My order is ready and waiting for me every single time. This has the best team working here to get every order right and done in the best amount of time possible!
This is the second time I ordered this week and both times my LARGE iced coffee has been half full or enough room for more ice or more coffee to be put in it. These coffees are not cheap. Get it together there people. You have one job.
Food: 2
Service: 2
Alex
By far THE worst DD I’ve been to around the country. Why? Because they refuse to take orders from within the store. Customers have to either go to drive through (perfect for lazy people), or through the DD app which is a freaking scamming, tracking BS app. Can’t this location simply add a kiosk like every other DD in the county???
Atmosphere: 1
Food: 1
Service: 1
Shawn McWilliams
The workers were very rude when I walked into the lobby and they informed me it was closed. When I pulled around to the drive thru they were equally rude. Just not cool. I’ll go back to this location but only because it’s convenient.
They always do their best, but are severely short staffed. I’m going to come regardless, and I love the hard-working humans here who remember my face and my order, as well as so many other guests.
Until they get a competent staff, they will always be short staffed. I’ve seen a few staple employees that are just awesome, let’s hope they get the help they deserve before they burn out.
Last Saturday I mobile ordered and was told at 7:20 at the window that they closed “half an hour early” and they wouldn’t complete the order— a week later and dunkin rewards still has not refunded me. The system is not very user friendly while asking for refunds. The automated assistant thanked me for my concern though.
Just now— as my mobile order sat in front of me— it was explained to me that I needed to wait for it to be completed for her to hand it to me. It was less than a foot away from me, I said so. She repeated that it wasn’t completed and walked away.
I froze. Thankfully another lady walked up a few seconds later. She looked, put my sticker on, and I thanked her and left.
I don’t know if they need better training, or more options for hires— but I’ve been coming here almost daily for two years… the last few new faces seem to either fold under the slightest pressure, or maybe are just a little harsh and unfriendly in general.
Atmosphere: 2
Food: 3
Service: 5
Amazing dunkin, and its cheaper than the Solon one
My 12-year-old Golden Retriever has been going to Dunkin regularly for a pup cup for most of his life. On his last day, we went through the drive-thru to get him one more pup cup. The team must have sensed it, and gave him a huge cup of whipped cream instead of the normal espresso shot amount. It was such a kind gesture and meant so much to us. This location provides amazing customer service and is filled with truly kindhearted people. Thank you, Dunkin!
Service: 5
There was a young lady who helped me with French crullers and she was very professional and courteous
Atmosphere: 3
Food: 3
Service: 5
Best dunkin!!!
Atmosphere: 4
Food: 5
Service: 5
I went thru drive thru and they were out of the donuts that I was ordering.
I asked for my grilled cheese sandwich to be well toasted and it was not. It was barely toasted. I asked for my grilled cheese sandwich to be cut in half and it wasn't. I expect to get what I ask for but apparently not. It's happened at this location many times.
Atmosphere: 3
Food: 1
Service: 3
I frequent this place because they're quick, efficient and always professional something the realtor place next door could learn a thing or two from. Customer service
Atmosphere: 5
Food: 5
Service: 5
Ordered a medium hot coffee in the Drive-Thru and asked for 2 creams to go on the side. I reluctantly took the coffee even though they put in more than 2 creams. I pulled away and took a sip and the coffee almost ice cold. How can a company that's core Business is coffee serve a product like this? Even if it is cold should have a process internally that prohibits this. Makes me wonder clean the kitchen is the.
Atmosphere: 4
Food: 1
Service: 3
Horrible service and food was awful!!!
Restaurantji Recommends
They don't take ordersfrom inside the store. I pulled up in a truck height 10'6. The manager says oh the truck will fit. YOUR HEIGHT CLEARANCE IS 9'.
So rude.
A box truck cannot fit through a drive thru. A pickup truck can.
Unless you want damage to your drive thru.
Talk about ridiculous.
Atmosphere: 1
Service: 1
I always order ahead in the morning, I also work less than 3 minutes away.
My order is ready and waiting for me every single time.
This has the best team working here to get every order right and done in the best amount of time possible!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Hash Browns, Caramel Iced Macchiato
This is the second time I ordered this week and both times my LARGE iced coffee has been half full or enough room for more ice or more coffee to be put in it. These coffees are not cheap. Get it together there people. You have one job.
Food: 2
Service: 2
By far THE worst DD I’ve been to around the country. Why? Because they refuse to take orders from within the store. Customers have to either go to drive through (perfect for lazy people), or through the DD app which is a freaking scamming, tracking BS app. Can’t this location simply add a kiosk like every other DD in the county???
Atmosphere: 1
Food: 1
Service: 1
The workers were very rude when I walked into the lobby and they informed me it was closed. When I pulled around to the drive thru they were equally rude. Just not cool. I’ll go back to this location but only because it’s convenient.
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