I ordered a latte. They gave it to me 3/4 full and said that's how it is. I also ordered a turkey breakfast sandwich that was disgusting and went inside and told the manager who told me she wouldn't let me exchange it for something else just because I didn't like it. Terrible customer service. Do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Catrina Sulkowski
Some of the rudest staff I have ever encountered. I placed an order yesterday thru the app at 12:35 and was 5 miles away. I didnt walk out of the shop until 12:5y. They just started brewing the midnight coffee. There was no hello, no goodbye, have a nice day or a you too when I said it to them. Tried to get a word out of them and just rude. When I asked if they could just switch my coffee to the original brew. Didn't say anything to acknowledge they heard me. And when they made it she slammed it down on the counter. How is this okay?
Atmosphere: 1
Food: 3
Service: 1
leigh anne
Never has cold brew. Closed at noon in the middle of week
Atmosphere: 1
Food: 1
Service: 1
Dan Harb
Good coffee. Drive thru line has gotten really slow but that’s probably a staffing issue.
Atmosphere: 4
Food: 4
Service: 4
Kelly
Why? Why are y'all still coming to this place for frozen donuts? Why are you fighting the traffic and drive thru for these crappy donuts? Go to Nik's Donuts for fresh made donuts. It's about a 1/4 mile away from this location. There is always parking and no traffic jams. The donuts are fresh, sometimes still warm. The coffee is from a local roaster. The service is always friendly. And it's a local, family owned business! Do better for yourself!
Atmosphere: 1
Food: 1
Service: 1
Jason Botsford
Always closes early, very poor customer service, acts like a Dunkin located in a really bad neighborhood. Overpriced coffee and food.
Atmosphere: 1
Food: 1
Service: 1
Steven Laskey
Worst experience from a Dunkin ever. Front counter was closed at 3pm. Don’t know why but there were at least two people working so why would the inside be closed. This occurs more that it should at this location. Then I ordered and they said they didn’t have something and I asked one question and the girl working gave me an attitude. Then a guy came over the drive though. He too gave me an attitude when I ordered. Then he came on asking me what donut I wanted and I said no donut. And yelled pull around. Normally I have patience with these issues but this was just rude and uncalled for. Avoid this location.
Atmosphere: 1
Food: 2
Service: 1
Kam Gallman
This Dunkin never has enough staff. The drive thru is always crowded and the front counter is closed. I will not be going here in the future. I would rather drive to Solon. It's about the same amount of time I would spend in there drive thru.
Atmosphere: 1
Food: 3
Service: 1
M C
Slow line, service wasn't great, I always forget how terrible this one is to get in and out of until I commit to going there
Atmosphere: 2
Food: 3
Service: 2
Kay White
They always do their best, but are severely short staffed. I’m going to come regardless, and I love the hard-working humans here who remember my face and my order, as well as so many other guests.
Until they get a competent staff, they will always be short staffed. I’ve seen a few staple employees that are just awesome, let’s hope they get the help they deserve before they burn out.
Last Saturday I mobile ordered and was told at 7:20 at the window that they closed “half an hour early” and they wouldn’t complete the order— a week later and dunkin rewards still has not refunded me. The system is not very user friendly while asking for refunds. The automated assistant thanked me for my concern though.
Just now— as my mobile order sat in front of me— it was explained to me that I needed to wait for it to be completed for her to hand it to me. It was less than a foot away from me, I said so. She repeated that it wasn’t completed and walked away.
I froze. Thankfully another lady walked up a few seconds later. She looked, put my sticker on, and I thanked her and left.
I don’t know if they need better training, or more options for hires— but I’ve been coming here almost daily for two years… the last few new faces seem to either fold under the slightest pressure, or maybe are just a little harsh and unfriendly in general.
Amazing dunkin, and its cheaper than the Solon one
Anna Eichelberger
My 12-year-old Golden Retriever has been going to Dunkin regularly for a pup cup for most of his life. On his last day, we went through the drive-thru to get him one more pup cup. The team must have sensed it, and gave him a huge cup of whipped cream instead of the normal espresso shot amount. It was such a kind gesture and meant so much to us. This location provides amazing customer service and is filled with truly kindhearted people. Thank you, Dunkin!
Service: 5
HB Emele
There was a young lady who helped me with French crullers and she was very professional and courteous
Atmosphere: 3
Food: 3
Service: 5
Stacey Weaver
Best dunkin!!!
Atmosphere: 4
Food: 5
Service: 5
Judy Fenton
I went thru drive thru and they were out of the donuts that I was ordering.
I ordered a latte. They gave it to me 3/4 full and said that's how it is. I also ordered a turkey breakfast sandwich that was disgusting and went inside and told the manager who told me she wouldn't let me exchange it for something else just because I didn't like it. Terrible customer service. Do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Some of the rudest staff I have ever encountered. I placed an order yesterday thru the app at 12:35 and was 5 miles away. I didnt walk out of the shop until 12:5y. They just started brewing the midnight coffee. There was no hello, no goodbye, have a nice day or a you too when I said it to them. Tried to get a word out of them and just rude. When I asked if they could just switch my coffee to the original brew. Didn't say anything to acknowledge they heard me. And when they made it she slammed it down on the counter. How is this okay?
Atmosphere: 1
Food: 3
Service: 1
Never has cold brew.
Closed at noon in the middle of week
Atmosphere: 1
Food: 1
Service: 1
Good coffee. Drive thru line has gotten really slow but that’s probably a staffing issue.
Atmosphere: 4
Food: 4
Service: 4
Why? Why are y'all still coming to this place for frozen donuts? Why are you fighting the traffic and drive thru for these crappy donuts? Go to Nik's Donuts for fresh made donuts. It's about a 1/4 mile away from this location. There is always parking and no traffic jams. The donuts are fresh, sometimes still warm. The coffee is from a local roaster. The service is always friendly. And it's a local, family owned business! Do better for yourself!
Atmosphere: 1
Food: 1
Service: 1
Always closes early, very poor customer service, acts like a Dunkin located in a really bad neighborhood. Overpriced coffee and food.
Atmosphere: 1
Food: 1
Service: 1
Worst experience from a Dunkin ever. Front counter was closed at 3pm. Don’t know why but there were at least two people working so why would the inside be closed. This occurs more that it should at this location. Then I ordered and they said they didn’t have something and I asked one question and the girl working gave me an attitude. Then a guy came over the drive though. He too gave me an attitude when I ordered. Then he came on asking me what donut I wanted and I said no donut. And yelled pull around. Normally I have patience with these issues but this was just rude and uncalled for. Avoid this location.
Atmosphere: 1
Food: 2
Service: 1
This Dunkin never has enough staff. The drive thru is always crowded and the front counter is closed. I will not be going here in the future. I would rather drive to Solon. It's about the same amount of time I would spend in there drive thru.
Atmosphere: 1
Food: 3
Service: 1
Slow line, service wasn't great, I always forget how terrible this one is to get in and out of until I commit to going there
Atmosphere: 2
Food: 3
Service: 2
They always do their best, but are severely short staffed. I’m going to come regardless, and I love the hard-working humans here who remember my face and my order, as well as so many other guests.
Until they get a competent staff, they will always be short staffed. I’ve seen a few staple employees that are just awesome, let’s hope they get the help they deserve before they burn out.
Last Saturday I mobile ordered and was told at 7:20 at the window that they closed “half an hour early” and they wouldn’t complete the order— a week later and dunkin rewards still has not refunded me. The system is not very user friendly while asking for refunds. The automated assistant thanked me for my concern though.
Just now— as my mobile order sat in front of me— it was explained to me that I needed to wait for it to be completed for her to hand it to me. It was less than a foot away from me, I said so. She repeated that it wasn’t completed and walked away.
I froze. Thankfully another lady walked up a few seconds later. She looked, put my sticker on, and I thanked her and left.
I don’t know if they need better training, or more options for hires— but I’ve been coming here almost daily for two years… the last few new faces seem to either fold under the slightest pressure, or maybe are just a little harsh and unfriendly in general.
Atmosphere: 2
Food: 3
Service: 5
Restaurantji Recommends
Amazing dunkin, and its cheaper than the Solon one
My 12-year-old Golden Retriever has been going to Dunkin regularly for a pup cup for most of his life. On his last day, we went through the drive-thru to get him one more pup cup. The team must have sensed it, and gave him a huge cup of whipped cream instead of the normal espresso shot amount. It was such a kind gesture and meant so much to us. This location provides amazing customer service and is filled with truly kindhearted people. Thank you, Dunkin!
Service: 5
There was a young lady who helped me with French crullers and she was very professional and courteous
Atmosphere: 3
Food: 3
Service: 5
Best dunkin!!!
Atmosphere: 4
Food: 5
Service: 5
I went thru drive thru and they were out of the donuts that I was ordering.
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