Deep Springs Trout Club

11069 Chardon Rd, Chardon
(440) 286-3185

Recent Reviews

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Hinz Needle

This is my go to local drinking and cooking water source. The water is fresh tasting with a slight mineral flavor.

Water is 50c / gallon when you bring your own jugs. Gallon jugs are for sale in the restaurant on site.

Filling stations are plentiful and easily accessed by anyone. They are sitting on the edge of a beautiful large pond/lake well stocked with many many visible trout.

If you bring your kids, buy some pellets and feed fish. It’s fun to watch!

Terese Hamm

If your lucky enough to be a member, than you already know this place is heaven on earth.

Debbie Misseri

In response to the previous review: “ 4 days ago:
“I had a disappointing experience with Deer Springs where my mother faced mistreatment from Chrissy. Despite having accepted reservations, they abruptly canceled at the last minute because my mother wasn't a member.

We understand the fact that now ot is members only, Chrissy made it very clear, it would have been nice if they asked that question first before making reservations for both partys involved Chrissy's unprofessional conduct, mocking, and laughter over the phone left my mother feeling humiliated.

Such behavior is unacceptable and definitely not the way to attract new members or retain customers. My mother only wanted me to have a nice birthday and it could of turned into a membership for me and my father, is now a disappointment for the whole family.

Things should have been handled differently!”

I have been a member of Deep* Springs since the 1980’s. From my experience, they employ some of the best employees who take pride in making sure every guest hasa pleasurable experience. This is particularly true for Chrissy.

Deep Springs is a member only club, and their is a wait list for potential members to join. Staff has always confirmed a members status before they confirming reservations.

I'm sorry your mothers birthday was ruined due to your poor planning. However, I'm sure she recognizes the thought and still loves you.

However, the behavior of harassing Chrissy due to one's own poor planning is what is unacceptable here. However, maybe that's just how you were raised. Take some responsibility to grow up and learn from this mistake.FYI.. were you at deer Springs or deep Springs?

Travis Yeary

I had a disappointing experience with Deer Springs where my mother faced mistreatment from Chrissy. Despite having accepted reservations, they abruptly canceled at the last minute because my mother wasn't a member.

We understand the fact that now ot is members only, Chrissy made it very clear, it would have been nice if they asked that question first before making reservations for both partys involved Chrissy's unprofessional conduct, mocking, and laughter over the phone left my mother feeling humiliated.

Such behavior is unacceptable and definitely not the way to attract new members or retain customers. My mother only wanted me to have a nice birthday and it could of turned into a membership for me and my father, is now a disappointment for the whole family.

Things should have been handled differently!

Debbie Stefko

call The made reservations yesterday. They excepted our reservations and never explained we needed to be a member. Even though it’s mentioned on the site, it’s not very clear. They called and left messages today and when I asked them to make an exception because we weren’t given the opportunity at the time to cancel and now we have to scramble to make reservations somewhere else, they told us they would talk to the owner. They called us back, left a message when I returned the call and asked the girl why we couldn’t be an exception, never know I may have visited the place and became a member. However, when I mentioned to her that, they should make the exception, the girl laughed at me on the phone and started to say some nasty things to me. If this is the experience of an exclusive members only club, I don’t think I’d want to be a member. Very rude, without even apologizing or explaining or even seeing if I would want to become a member.very embarrassing for my family visiting from Las Vegas.

Travis

I had a disappointing experience with Deer Springs where my mother faced mistreatment from Chrissy. Despite having accepted reservations, they abruptly canceled at the last minute because my mother wasn't a member. We understand the fact that now ot is members only, Chrissy made it very clear, it would have been nice if they asked that question first before making reservations for both partys involved Chrissy's unprofessional conduct, mocking, and laughter over the phone left my mother feeling humiliated. Such behavior is unacceptable and definitely not the way to attract new members or retain customers. My mother only wanted me to have a nice birthday and it could of turned into a membership for me and my father, is now a disappointment for the whole family. Things should have been handled differently!

Service: 1

Marisa Michelle

Fresh water at a cost, but I know it’s safe. Drive is beautiful and grounds exceptionally beautiful

Robert Alfieri

Went to get some Spring Water and I tested the water and it is absolutely clean and healthy. I recommend this place for self serve spring water and price is very reasonable for .50 Cents per Gallon

MJ Sed

**Don't step on their deck....**The water is fantastic, and having this nearby is so convenient!I will say the people who work at the place were pretty rude. I stepped on the deck for literally 1 minute to take a picture of the beautiful lake, and they yelled at me and gave me a major attitude, saying to "read the sign!You're not allowed on the deck"it was my first time there and i didn't see the sign and felt it was WAY over reaction to someone just taking a picture. THEN scolded me further, saying, "ONLY members are allowed on the deck," I replied OKAY! LOUDLY cause they embarrassed me.The deck is literally right next to the water spouts where you fill up at and if you've never been there before, then it's easy to make that mistake. I recommend extending some grace towards your paying customers. It was very rude, and I don't feel I deserved to be spoken to like that. It was highly unnecessary.Other than THAT, I would recommend this place for great water and the water ONLY!

Mark Wayner

Awesome place for 5 gallon water jug fill up. 50 cents per gallon of water as of 2024. Cash only.

Michael senica

Best drinking water around better than bottled.

Jillian Sedmack

The water is fantastic, and having this nearby is so convenient but I will say the people who work at the place were pretty rude to me. I stepped on the deck for literally 1 minute to take a picture of the beautiful lake and they yelled at me and gave me major attitude saying to "read the sign.!You're not allowed on the deck" it was my first time there and didn't see the sign and felt it was a wayyyy over reaction to someone just taking a picture they then scolded me further saying "ONLY members are allowed on the deck"" I replied OKAY! LOUDLY cause they embarrassed me and made me feel small. The deck is literally right next to the water spouts where you fill up at and if you've never been there before, than it's easy to make that mistake. I recommend extending some grace towards your paying customers. It was very rude and hurtful. I don't feel I deserved to be spoke to like that. It was unnecessary. Other than THAT I would recommend this place for great water

Tim Patton

Just Super.

Lynne Bieznieks

Best SPRING WATER. No reverse osmosis Salty flavor & calcium.

nadi

the water there was really good, but as an indigenous being NEVER FELT WELCOMED FROM ANY PEOPLE ON SITE WHETHER THE WORKERS OR VISITORS.VERY BAD FOR BUSINESS SO WE STOPPED GOING BECAUSE OF THE NEGATIVE ENERGY

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