Rude Service! I almost filled out with the cashier about getting an extra zesty sauce for my onion rings! But what it lacked in Service it made up for with hot food and an accurate order.
Atmosphere: 2
Food: 5
Service: 2
Sara Toth
Come here a few times a week because it is the closest place to my work. It is the slowest fast food place I've ever been to and not just once or twice - it is slow every single day. I know pulling up that I'll be waiting a minimum of 20 minutes for 1 burger and no sides or drink. Most days wait is about 30 minutes. Just wait 9 minutes for 2 cars to move. Crazy.
Atmosphere: 1
Food: 1
Service: 1
Dani B
I go to drive thru. No problem with the food or drink.
Atmosphere: 3
Food: 4
Service: 4
Timothy Campbell
So, I told the gentleman at the cash register that I would like to have my sandwich MTO, but honestly he just looked at me like I was speaking foreign tongues. I should have probably walked away then. But I had a coupon, so I'm not too upset about it. It was slathered in way too much sauce. BK is always about the location & this one is poor care.
Atmosphere: 1
Food: 1
Service: 1
Steven Loftin
Manager was an angel
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper
A1 Handyman Services
Horrible experience with the staff
Atmosphere: 1
Food: 1
Service: 1
Billie Moore
I placed an online order through the app for my husband to pick up via the drive-thru on his way home from work. The app does'nt allow you to choose no ice when ordering drinks. My husband picked up the order and forgot that he needed to request no ice when going through the drive-thru so that when the drinks were made, they'd be made without ice. He went inside and asked the cashier if he could get the 2 drinks remade without ice. She went and asked the manager. The manager said that since it was not specified on the receipt that there was to be no ice, it could not be made without ice. She's the store manager, but she doesn't know that the app doesn't allow you to choose no ice when ordering drinks? Regardless of that, what happened to customer service and making your customers happy? It was 2 drinks, not the whole order, just 2 drinks. Secondly, we ordered 2 of the Viking sundaes. If there are any of the black and green cookie crumbles on the top, you can't see it. I've attached 2 pictures that show what our sundaes came looking like. The cups weren't even full, and they didn't resemble the picture on the app at all. The app also showed that the drinks came in special How To Train Your Dragon cups. We got them in plain cups. Part of the reason we wanted this order was because of the dragon cups. Maybe the app showed promo cups that don't actually exist, but it would have been nice to know that beforehand. No matter how many times we've ordered from this location, something is always wrong with our order. From now on, we will go to a different location and not this one. We've had enough of dealing with our order being messed up or being treated rudely, which, in my opinion, the way my husband was treated today was rude.
Atmosphere: 1
Food: 4
Service: 1
Lemhaba Cheikh
Really nice food
Mike Koenig
If you only get a half hour for lunch, don't bother going here. You'll wait 40 mins at their drive through window. They are the opposite of fast food!!
They took the time and freshly cooked my meals with no problems.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper
COUPON INSERT PREVIEW couponing in northeast ohio
Burger King was great ,we were pretty much the only ones in there and the food was fresh
Atmosphere: 4
Food: 4
Service: 4
Sarah Diane
What a 180 this store has done! Speed of service has sped up, staff is so nice and friendly and I wanted to give a HUGE shoutout to my cashier Lisa who went above and beyond for me to provide excellent customer service. Keep up the amazing work!
Atmosphere: 5
Food: 5
Service: 5
Cristina Grace
Best Burger King ever! Their ice cream machine is always working, even past the point that most would shut down to clean it! The food is hot and fresh, and they're really nice too!
The was freshly prepared. Everything was 👍
Food: 5
Service: 5
Rude Service! I almost filled out with the cashier about getting an extra zesty sauce for my onion rings! But what it lacked in Service it made up for with hot food and an accurate order.
Atmosphere: 2
Food: 5
Service: 2
Come here a few times a week because it is the closest place to my work. It is the slowest fast food place I've ever been to and not just once or twice - it is slow every single day. I know pulling up that I'll be waiting a minimum of 20 minutes for 1 burger and no sides or drink. Most days wait is about 30 minutes. Just wait 9 minutes for 2 cars to move. Crazy.
Atmosphere: 1
Food: 1
Service: 1
I go to drive thru. No problem with the food or drink.
Atmosphere: 3
Food: 4
Service: 4
So, I told the gentleman at the cash register that I would like to have my sandwich MTO, but honestly he just looked at me like I was speaking foreign tongues. I should have probably walked away then. But I had a coupon, so I'm not too upset about it. It was slathered in way too much sauce.
BK is always about the location & this one is poor care.
Atmosphere: 1
Food: 1
Service: 1
Manager was an angel
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper
Horrible experience with the staff
Atmosphere: 1
Food: 1
Service: 1
I placed an online order through the app for my husband to pick up via the drive-thru on his way home from work. The app does'nt allow you to choose no ice when ordering drinks. My husband picked up the order and forgot that he needed to request no ice when going through the drive-thru so that when the drinks were made, they'd be made without ice. He went inside and asked the cashier if he could get the 2 drinks remade without ice. She went and asked the manager. The manager said that since it was not specified on the receipt that there was to be no ice, it could not be made without ice. She's the store manager, but she doesn't know that the app doesn't allow you to choose no ice when ordering drinks? Regardless of that, what happened to customer service and making your customers happy? It was 2 drinks, not the whole order, just 2 drinks. Secondly, we ordered 2 of the Viking sundaes. If there are any of the black and green cookie crumbles on the top, you can't see it. I've attached 2 pictures that show what our sundaes came looking like. The cups weren't even full, and they didn't resemble the picture on the app at all. The app also showed that the drinks came in special How To Train Your Dragon cups. We got them in plain cups. Part of the reason we wanted this order was because of the dragon cups. Maybe the app showed promo cups that don't actually exist, but it would have been nice to know that beforehand. No matter how many times we've ordered from this location, something is always wrong with our order. From now on, we will go to a different location and not this one. We've had enough of dealing with our order being messed up or being treated rudely, which, in my opinion, the way my husband was treated today was rude.
Atmosphere: 1
Food: 4
Service: 1
Really nice food
If you only get a half hour for lunch, don't bother going here. You'll wait 40 mins at their drive through window. They are the opposite of fast food!!
Restaurantji Recommends
Baby the people that work there
Atmosphere: 1
Food: 1
Service: 1
They took the time and freshly cooked my meals with no problems.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper
Burger King was great ,we were pretty much the only ones in there and the food was fresh
Atmosphere: 4
Food: 4
Service: 4
What a 180 this store has done! Speed of service has sped up, staff is so nice and friendly and I wanted to give a HUGE shoutout to my cashier Lisa who went above and beyond for me to provide excellent customer service. Keep up the amazing work!
Atmosphere: 5
Food: 5
Service: 5
Best Burger King ever! Their ice cream machine is always working, even past the point that most would shut down to clean it! The food is hot and fresh, and they're really nice too!
Atmosphere: 5
Food: 5
Service: 5
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