Starbucks
12405 Cedar Rd, Cleveland Heights
(216) 229-5531
Recent Reviews
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Cashier didn't want to be at work that day and it showed, other than that nice place.
I placed an order to-go at 10 am May 28th and everyone was SO NICE! First iced matcha I've ever had from Starbucks that was fully mixed (no chunks of matcha powder at the bottom). So so yummy. Everyone working this morning deserves 100 million dollars
Atmosphere: 5
Food: 5
Service: 5
The staff is great here. It's a chain coffee shop and it's surrounded by car traffic
Atmosphere: 4
Food: 4
Service: 5
My drink was wrong
Atmosphere: 5
Food: 3
Service: 5
It’s the people. You say hi. Most say hi back. That makes a difference in quick exchanges. Edward appreciates you.
Atmosphere: 5
Food: 4
Service: 5
No high chair
The employees here are always super nice and friendly. When I order ahead, my order is always ready when I get there. One time they were out of the food I ordered, and one of the employees made sure I was able to get something else that I would like. Love the atmosphere of this location. Great place to sit and work/study. Parking is a little tricky.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. The two young lady's at the front never let me know when my Coffee was ready neither did they take my name after they took my order, They just continued there conversation like I wasn't even there.
Parking: Not the best
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Pink Drink & Mango Dragonfruit
good place but no bathroom
Atmosphere: 1
Food: 3
Service: 4
I was in between family visits, so I went to the cemetery that was near this coffee shop. The shop was the place where I went to rest for about an hour before I moved on. I enjoyed my coffee and a little cake.
Restaurantji Recommends
Had to stop in and get my Discovery Series cup for Ohio!
Atmosphere: 4
Food: 3
Service: 5
The brewed coffee is no longer good. I got a medium coffee, got it back to where I'm staying and it was watered down. I took it back and got it replaced with something similar - a tad stronger. I quit Starbucks years ago when they took the cream and sugar away. Thought I'd give it a shot while traveling and the quality has deteriorated beyond belief. No flavor whatsoever, not strong. When you pay a premium, $2.95, for 1 cup of brewed coffee, it needs to be perfect. Zero room for error. Would not recommend or return here if you want a good cup of coffee. Staff were nice people.
Atmosphere: 3
Service: 3
I have been coming to this Starbucks for 5 years everyday and will never go back again. The service and wait times are rapidly deteriorating. Today was my last straw. I along with other customers who have been waiting forever asked for a refund. Worker making coffee screamed “no refund, you have to wait.” The store was at 1/4 of its regular busy time. If the workers could not fulfill orders they should switch the mobile orders off or better yet close the store. I couldn’t believe that this level of service is acceptable at Starbucks. Screaming at customers is out of line. Multiple people just walked out of this mess of a store. Shameful, Starbucks! Do better. You’ll lose customers if you won’t train your staff basic human respect and decency.
Atmosphere: 1
Food: 1
Service: 1
I work here! My names makayla:)) I love my job. Drinks here are made with love and quality! Nothing more nothing less!
Atmosphere: 5
Food: 5
Service: 5
Nice location. Needs more parking.
Atmosphere: 5
Food: 5
Service: 5
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