I love this location. The employees always seem happy to be there. It makes sitting in very enjoyable. Tip your Baristas! $$$
Atmosphere: 5
Food: 5
Service: 5
Daralee Hudgens
This is the closest Starbucks to me and I keep hoping they're just having an off day, but nope, they're just horrible. I don't know what's going on here, but corporate needs to get involved or they just need to close this place down. They rarely make a drink correctly, I ALWAYS order venti's and have been given grande's on numerous occasions (but charged for the larger one). I was just there yesterday and we were handed our drinks and I'm thinking 'huh, this seems light.' I hand it to my boyfriend as the second drink comes and he must have thought the same thing because he took the lid off and it was no where near filled to the top! They doubled up the cups, I don't know why, to try and make it seem heavier so we wouldn't notice that they're not filling up the drinks all the way? You can see from the pictures. They were taken as soon as we received them. Total BS, Starbucks! They raise the prices, coffee tastes burnt, employees can't get an order right, and now they don't even fill the cups up all the way? Waste of money. Infuriating!
Service: 1
Emma
Went 8/25. Line in drive through is nearly out to the road. My sister decided to go in and order, and was met with an entire staff of women doing absolutely nothing but messing around. They were chatting, taking their time making orders and ignoring people standing in line. Rather drink McDonalds coffee than wait 15-20 minutes for one drink at your store.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth O'Malley
Asked for no whip on my drink (which i get on the regular), still got whip. Had to ask for a straw (I was in drive-thru), she said all we have is small straws. I had a venti drink with rounded lid. There was no way for me to drink it w/o taking the lid off. Unreal. ?♀️ Besides all this, the girl was very rude. This has NEVER happened here before.
Service: 1
Alicia Albright
Worst Starbucks experience I have ever had. As a past partner I truly can't believe the lack of professionalism and lack of customer service. Just WOW at one point I thought we were going to get hit with an ice scoop she was throwing it so harshly. Starbucks used to be all about the customer experience ....well Starbucks this experience was really bad ?
Dietary restrictions: I asked about Gluten Free options and she said she didn't know off the top of her head
Atmosphere: 1
Food: 1
Service: 1
Dallas Tharpe
I MAKE IT MY LAST RESORT TO COME TO THIS STARBUCKS! The Baristas are PURE lazy and hate their job. Every time I come here my coffee tastes awful & they almost NEVER put my additives that I PAID FOR! It’s gross. Take the drive and go to Niles Cortland Rd Store!
Food: 1
Service: 1
Anna McDowell
Had the best server/barista!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Special
Shelley Iser
Very loud and pretty expensive
Atmosphere: 2
Food: 3
Service: 4
j Mm
Stopped while traveling for work..Min outlets. Ordered at 740 via app food and hot drink… food sat for 15 min before my drink was ready smh ill skip this one next
It's been a long time since I have had Starbucks. Now I know why. The coffee is ok but not for the price.
Atmosphere: 3
Food: 3
Service: 4
Heather Decoskey
Staff are always polite and quick at this
Atmosphere: 4
Food: 4
Service: 4
Angela Rohr
I seriously only come over here a few times a year. And I ALWAYS forget how horrible it is at this location. But not this time bc I will remember. I order the same thing EVERY SINGLE TIME i am at my usual Starbucks. About 6/7 days. I add 2 shots of blonde espresso to my frap and get it in a larger cup so that they don’t dump a bunch down the drain. As I ordered the girl asked me if I would like the shots affogato bc if they were blended instead, I wouldn't need them in a larger cup. I informed this person that volume increases the same amount no matter if it is blended first or not. ??♀️ I could not believe my ears that an adult did not understand such a basic concept but hey we all have different strengths. Attempt #1, after waiting 15 mins in a line with only 2 other cars, i get handed a drink that wasn't what i ordered so they said oh ok I forgot so I’ll remake it. Mmk.Second time im running rly late now and rly have to go so i drive away with what i assumed to be a normal drink. It was literally sickening. Just caramel syrup and some type of milkish substance blended together with NO shots at all. I had to toss it when i got to the indoor soccer place for my kids game bc it was that awful. Even my husband who never sends things back was like plz dont drink that you are going to throw up. He surmised it must have been on purpose. So i decided to go back after the game as i was told on the phone that they could do nothing for me to give me a credit for the drink on my app account and that I could only come have it remade. Again. So i did. And i admit I should have tried it right there. But I figured after complaining to a supervisor, this would have to be ok. No. They must have purposely pulled the shots too long bc it tasted like cat urine smells. I called to complain abt this and was hung up on abruptly as soon as I started saying that theres no way it was not done on purpose. I am giving them the benefit of the doubt saying they did it bc they were annoyed with me. Because the other option is that they literally are so bad at preparing the shots that they are incapable of doing it correctly. I hope that is not the case bc if so that is def not the place for them! And yes I am picky about the drink. But it is bc it is almost 9 dollars and so I should have what I ordered for paying that premium almost every day. I just figured someone should know that this occurred and that nobody wanted to so much as apologize. I didn’t berate them. Didn’t yell nor use profanity. But I was not worth speaking to. Ellie is the person who hung up on me but a younger more feminine, burnette girl was the one messed up the shots all 3x.
I love this location. The employees always seem happy to be there. It makes sitting in very enjoyable. Tip your Baristas! $$$
Atmosphere: 5
Food: 5
Service: 5
This is the closest Starbucks to me and I keep hoping they're just having an off day, but nope, they're just horrible. I don't know what's going on here, but corporate needs to get involved or they just need to close this place down. They rarely make a drink correctly, I ALWAYS order venti's and have been given grande's on numerous occasions (but charged for the larger one). I was just there yesterday and we were handed our drinks and I'm thinking 'huh, this seems light.' I hand it to my boyfriend as the second drink comes and he must have thought the same thing because he took the lid off and it was no where near filled to the top! They doubled up the cups, I don't know why, to try and make it seem heavier so we wouldn't notice that they're not filling up the drinks all the way? You can see from the pictures. They were taken as soon as we received them. Total BS, Starbucks! They raise the prices, coffee tastes burnt, employees can't get an order right, and now they don't even fill the cups up all the way? Waste of money. Infuriating!
Service: 1
Went 8/25. Line in drive through is nearly out to the road.
My sister decided to go in and order, and was met with an entire staff of women doing absolutely nothing but messing around. They were chatting, taking their time making orders and ignoring people standing in line. Rather drink McDonalds coffee than wait 15-20 minutes for one drink at your store.
Atmosphere: 1
Food: 1
Service: 1
Asked for no whip on my drink (which i get on the regular), still got whip. Had to ask for a straw (I was in drive-thru), she said all we have is small straws. I had a venti drink with rounded lid. There was no way for me to drink it w/o taking the lid off. Unreal. ?♀️ Besides all this, the girl was very rude. This has NEVER happened here before.
Service: 1
Worst Starbucks experience I have ever had. As a past partner I truly can't believe the lack of professionalism and lack of customer service. Just WOW at one point I thought we were going to get hit with an ice scoop she was throwing it so harshly. Starbucks used to be all about the customer experience ....well Starbucks this experience was really bad ?
Dietary restrictions: I asked about Gluten Free options and she said she didn't know off the top of her head
Atmosphere: 1
Food: 1
Service: 1
I MAKE IT MY LAST RESORT TO COME TO THIS STARBUCKS! The Baristas are PURE lazy and hate their job. Every time I come here my coffee tastes awful & they almost NEVER put my additives that I PAID FOR! It’s gross. Take the drive and go to Niles Cortland Rd Store!
Food: 1
Service: 1
Had the best server/barista!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Special
Very loud and pretty expensive
Atmosphere: 2
Food: 3
Service: 4
Stopped while traveling for work..Min outlets. Ordered at 740 via app food and hot drink… food sat for 15 min before my drink was ready smh ill skip this one next
Atmosphere: 2
Food: 3
Service: 1
I always get treated kindly by the staff.
Atmosphere: 5
Service: 5
Restaurantji Recommends
It's been a long time since I have had Starbucks. Now I know why. The coffee is ok but not for the price.
Atmosphere: 3
Food: 3
Service: 4
Staff are always polite and quick at this
Atmosphere: 4
Food: 4
Service: 4
I seriously only come over here a few times a year. And I ALWAYS forget how horrible it is at this location. But not this time bc I will remember. I order the same thing EVERY SINGLE TIME i am at my usual Starbucks. About 6/7 days. I add 2 shots of blonde espresso to my frap and get it in a larger cup so that they don’t dump a bunch down the drain. As I ordered the girl asked me if I would like the shots affogato bc if they were blended instead, I wouldn't need them in a larger cup. I informed this person that volume increases the same amount no matter if it is blended first or not. ??♀️ I could not believe my ears that an adult did not understand such a basic concept but hey we all have different strengths. Attempt #1, after waiting 15 mins in a line with only 2 other cars, i get handed a drink that wasn't what i ordered so they said oh ok I forgot so I’ll remake it. Mmk.Second time im running rly late now and rly have to go so i drive away with what i assumed to be a normal drink. It was literally sickening. Just caramel syrup and some type of milkish substance blended together with NO shots at all. I had to toss it when i got to the indoor soccer place for my kids game bc it was that awful. Even my husband who never sends things back was like plz dont drink that you are going to throw up. He surmised it must have been on purpose. So i decided to go back after the game as i was told on the phone that they could do nothing for me to give me a credit for the drink on my app account and that I could only come have it remade. Again. So i did. And i admit I should have tried it right there. But I figured after complaining to a supervisor, this would have to be ok. No. They must have purposely pulled the shots too long bc it tasted like cat urine smells. I called to complain abt this and was hung up on abruptly as soon as I started saying that theres no way it was not done on purpose. I am giving them the benefit of the doubt saying they did it bc they were annoyed with me. Because the other option is that they literally are so bad at preparing the shots that they are incapable of doing it correctly. I hope that is not the case bc if so that is def not the place for them! And yes I am picky about the drink. But it is bc it is almost 9 dollars and so I should have what I ordered for paying that premium almost every day. I just figured someone should know that this occurred and that nobody wanted to so much as apologize. I didn’t berate them. Didn’t yell nor use profanity. But I was not worth speaking to. Ellie is the person who hung up on me but a younger more feminine, burnette girl was the one messed up the shots all 3x.
Atmosphere: 1
Food: 1
Service: 2
Awesome service.
Atmosphere: 5
Food: 5
Service: 5
My favorite Starbucks ?
Atmosphere: 5
Food: 5
Service: 5
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