Chipotle Mexican Grill

This used to be the only Chipotle location I would go to when it first opened, but it has gone significantly down hill. The employees are not as friendly as they used to be, but mainly the quality is not there at all. The portion sizes are absolutely ridiculous. When you pay $15 for a bowl/burrito, you expect it to be full. The last time I ordered from there was defiantly the last.. My bowl was not even half full… I even pay for extra rice, so there’s no excuse for this. It’s just pure laziness. I submitted the issue to through the store, and no one even bothered to get back to me. I can definitely see how this location now only has a 2.5 star rating. These portion sizes are unacceptable when you paying as much as it costs.

I have been to this locations a couple times and never had a problem, but today was pretty unacceptable with the food.
To begin with, I ordered a fountain drink because I'm a fan of the tea here, it's the only reason I got a drink at all, they were out of tea. Fine, I'll let it slide. But things quickly pile up when my partner and I come home and find our food. First off, the bag was soaked with juices, something was leaking out of it and the tin foil around my tacos was greasy and very wet. Also, M
My partner had ordered queso on their burrito bowl, something he does each time, and there was barely any on the item at all. Then, my tacos did not sour cream on them, if we are limited to 5 toppings on mobile orders, I want all 5 to be on there. Then to make it better, one of my tacos didn't have any meat in it at all and the other two barely had anything. I'm not expecting a mountain of meat (and really don't like double meat or larger portions typically) but as a regular at chipotles all over (and at this location), this was definitely one of the most disappointing experiences I have had.

At the very least the food was ready very quickly.

Atmosphere: 3

Food: 2

Service: 5

I waited 15 mins just to get served. Just to find out they did not have BROWN RICE. Let’s do better CHIPOTLE! Who is the Supervisor on this Shift at 4:53pm?

Service: 1

I’m so pissed off at the Chipotle on Graham & Hudson in Cuyahoga Falls. I ordered 2 burrito bowls and the bowls weren’t even half full. I paid for extra meat and didn’t even get one portion of meat on these. I asked for extra cheese and literally only got a pinch. I ordered beans and got none. You can’t even reach the store you can only talk to their automated system.
They were out of so much stuff as well!
I will never go to this digital Chipotle again! I thought since it was close I would try it and I’m so sorry I did! I normally drive the few extra miles to go to the most amazing Chipotle ever on 5 Atterbury Rd Hudson Oh 44236. I will never change like that again! If the Hudson and Graham Rd store was the first time someone has Chipotle they will never go back!

Atmosphere: 1

Food: 1

Service: 1

Ordered chicken tacos and got enough to MAYBE fill one taco, pathetic portions. Reached out to customer service through the app but received no input back from them. Can’t fathom paying $11 for this

It's Chipotle! You already know it's on the regular schedule. Chicken bowl, veggie bowl.....oh yeah. Chips...ok salty sometimes but I still get them.

Atmosphere: 5

Food: 5

Service: 5

Bowls are not filled up at least half of the time. Didn't the CEO just have to address this issue? Fill up the bowls, you sure can increase prices each year.

Worst idea ever not to allow people to pay with cash I hope you go under

Atmosphere: 1

Food: 1

Service: 1

Awful, awful, awful. Come on chipotle. You can’t order here without the chipotle app?! No drive through service.. order on an app?? Your people working there can’t take an order. Ridiculous concept.

Atmosphere: 1

Food: 1

Service: 1

In 2002, Chipotle founder Steve Ells gave me a plaque declaring me a “Chipotle Master Burrito Ambassador” for spreading the word about my new favorite restaurant. I’ve been eating at Chipotle at least once a week for the last 20+ years.

In all that time, I’ve never been more continually disappointed by a Chipotle than this one.

Convenient: Yes.
Tasty: Most of the time.
Speed: Very much so.
Portions: Stop right there, buckaroo.

My normal order is about 1.1lb. Extra meat, and queso on it.

When I order it from this location, and this location only….it’s always less than 0.5. Literally less than 1/2 the portion size.

So after 10-15 orders from this location, I did a test. Ordered the exact same thing from this location, as well as the location on Kent Rd.

Kent Rd: 1.3lb
Graham Rd: 0.57lb

I’ve complained many times, but to no avail. If I’m ordering in the area, I have the order sent 2.4mi away to the Kent Rd restaurant. There is literally no reason you should order from this one. Ever.

Update: In response to the response to fill out the on-line form, I’ve done that…several times. I get an auto-response about portion size variability and that “it’s been noted”.

Atmosphere: 5

Food: 1

Service: 5

Horrible portions and food was cold!!! I am so disappointed and I would rather drive out of the way to go to a different chipotle. Our tacos were broken and our toppings were not even in the tacos. If I could take my tip back I would and if I could rate this a zero I would. Customer service is AI generated and didn't help at all!!! Biggest waste of time and and money ever spent. I like chipotle but this one is diabolical. At least produce food you want to eat, or don't work there.

Atmosphere: 1

Food: 1

Service: 1

This is a full double protein bowl from Chipotle. Kind of sad. This location has been very hit and miss. It needs new ownership because this is ridiculous. And it isn’t the 1st time.

Atmosphere: 2

Food: 2

Service: 3

Extremely rude employees in this location.

Service: 1

Portions are terrible, I even tipped them and they still screwed me over. So don't even waste your money

Atmosphere: 1

Food: 1

Service: 1

I was skeptical about trying out this location after reading the reviews, but I have to say I’m glad that I did! I usually prefer to go inside of chipotle because I like to make sure my bowl has enough of everything that I like, but I have no complaints other than there will never be enough guac lol. The staff member was very friendly as well.