The food was delicious and the service was friendly and prompt. I would have given 5 stars, but we didn't get blue cheese sauce for the wings, and my wing order included only drumettes (no wingettes, which are my favorite). I ordered mild buffalo wings and they were tasty. Hubby ordered garlic parmesan and he said they were very good. The side salad was very fresh.
We ordered a small thin crust with pepperoni and green olives, and the cauliflower crust with pepperoni and mushrooms. Both crusts were crispy. Strangely cut into tiny pieces.
Two other comments: 1) the place was empty when we arrived at 6:30 p.m., so we were concerned that the food would be terrible (it was not). 2) the pizza had cornmeal on the bottom, which I don't care for (yes, I know why it's there, but the pizzeria I worked at in NY didn't use it, so it's not completely necessary).
Atmosphere: 4
Food: 4
Service: 5
Sandra Plangtok
First Time and it was love at first sight 💕💕💕💕
Atmosphere: 5
Food: 5
Service: 5
George Kahn
I've been eating from Donatos for 4 years and everything has been delicious except one time a pizza was definitely sub par. Then again that's 99 out of 100 really good and once poor. Damn good percentage A vegetarian like me can find good food their. If only they were organic butmaybe in the future. That would be hip.
Atmosphere: 5
Food: 4
Service: 5
John “Reborn CHRISTIAN” Siwik
A clean restaurant with a clean restroom makes for an environment for DELICIOUS PIZZA
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken, Hawaiian Pizza
Brett Walker
Horrible Service, they send emails and text telling you your order is on the way then never show up. I waited 1 1/2 hrs decided to call and was told "Oh your order is still here" they even told me the communications I received were all just automated but false. Previous order took over 1 1/2 hrs and arrived completely cold, driver came to the door holding the box with the lid partially open, no bag to keep warm and it was below 20* outside and blowing snow. Always poor service, done with Donatos!
Atmosphere: 1
Food: 1
Service: 1
Kevin
Pizza was AMAZING! Definitely worth the hour drive
Food: 5
Service: 5
Stonie Webb
Best pizza around
renee evans
Waited forever for my pizza, was told they would bring it out and they never did. Cashier left her register to go camp in the bathroom with a line of customers.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Pepperoni Pizza
Blu Musix
We asked for Italian bread, got Asiago bread. We ordered multiple items, all of them were burnt. I have included photos of it burnt.
We were having a pizza party and we got all the way home before we realized that it was blackened on every edge. 51.00 bucks for something I could have burn in the oven for 15.00 myself. Wasn't good at all.
Atmosphere: 4
Food: 1
Service: 1
Kaylene Trimmer
This restaurant has lost my business. I will never order from them again. The worst service I have ever received from a pizza place.
I arrived on time for my 5:30pm pick-up order. I was told it was not ready to to wait in the parking lot. After waiting 15-20 minutes (with a toddler and a baby in the car) I went through the drive thru again. My pizza has been ready and they “forgot about me”. No apology, no offer of a discount, cold pizzas and they forgot our dipping sauces.
My husband called later to talk to the manager. Still no apology or offer of a discount. The manager was rude and lacked any customer service skills.
If you are looking for a cauliflower crust pizza, DO NOT go to Donatos. Consider Romeos instead.
I was missing part of my order.. The $5 Italian salad could be eaten in 4 bites. And not all the toppings were on the $20 Magarita pizza. I'm not wasting gas to drive back after a long day of work. DO NOT EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Alex Bovard
Donatos has completely gone downhill. Ordered garlic breadsticks got cheese sticks.. spent 30$ was definitely not worth
Atmosphere: 2
Food: 3
Service: 2
anthony foty
Not sure if it's just the evening crew, but this is another nightmare for dashers. 3 or 4 in the back, looking at you up front...at least come see why I've been standing here for 15 minutes. Sad ?
Atmosphere: 2
Service: 2
Bloomin Flowers
As you see a pattern by many OTHERS, THIS LOCATION has gone DOWNHILL due to POOR MANAGEMENT. Messed up incorrect orders, cold food, overcharged, missing items and when you call and talk to "Sara" the manager she was very RUDE and did not seem concerned and makes the CUSTOMER feel like you are putting her out by taking up her precious time and then she DOUBTS YOU and even after you PROVE to her what you are telling her is true and they were wrong (AGAIN)...NO APOLOGY from this manager ! For such a OVERPRICED Pizza Chain ,our family will never return and when everyone if fighting for your dining dollars, Cuyahoga Falls has way too many BETTER AFFORDABLE FRIENDLY Pizza Choices than Donatos who once upon a time HAD great pizza with great friendly management and customer service but that is GONE and so am I .
Atmosphere: 1
Food: 1
Service: 1
janich yaceczko
The mariachi pizza is the best. Cinnamon bread is delightful too.
The food was delicious and the service was friendly and prompt. I would have given 5 stars, but we didn't get blue cheese sauce for the wings, and my wing order included only drumettes (no wingettes, which are my favorite). I ordered mild buffalo wings and they were tasty. Hubby ordered garlic parmesan and he said they were very good. The side salad was very fresh.
We ordered a small thin crust with pepperoni and green olives, and the cauliflower crust with pepperoni and mushrooms. Both crusts were crispy. Strangely cut into tiny pieces.
Two other comments:
1) the place was empty when we arrived at 6:30 p.m., so we were concerned that the food would be terrible (it was not).
2) the pizza had cornmeal on the bottom, which I don't care for (yes, I know why it's there, but the pizzeria I worked at in NY didn't use it, so it's not completely necessary).
Atmosphere: 4
Food: 4
Service: 5
First Time and it was love at first sight 💕💕💕💕
Atmosphere: 5
Food: 5
Service: 5
I've been eating from Donatos for 4 years and everything has been delicious except one time a pizza was definitely sub par. Then again that's 99 out of 100 really good and once poor. Damn good percentage A vegetarian like me can find good food their. If only they were organic butmaybe in the future. That would be hip.
Atmosphere: 5
Food: 4
Service: 5
A clean restaurant with a clean restroom makes for an environment for DELICIOUS PIZZA
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken, Hawaiian Pizza
Horrible Service, they send emails and text telling you your order is on the way then never show up. I waited 1 1/2 hrs decided to call and was told "Oh your order is still here" they even told me the communications I received were all just automated but false. Previous order took over 1 1/2 hrs and arrived completely cold, driver came to the door holding the box with the lid partially open, no bag to keep warm and it was below 20* outside and blowing snow. Always poor service, done with Donatos!
Atmosphere: 1
Food: 1
Service: 1
Pizza was AMAZING! Definitely worth the hour drive
Food: 5
Service: 5
Best pizza around
Waited forever for my pizza, was told they would bring it out and they never did. Cashier left her register to go camp in the bathroom with a line of customers.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Pepperoni Pizza
We asked for Italian bread, got Asiago bread. We ordered multiple items, all of them were burnt. I have included photos of it burnt.
We were having a pizza party and we got all the way home before we realized that it was blackened on every edge. 51.00 bucks for something I could have burn in the oven for 15.00 myself. Wasn't good at all.
Atmosphere: 4
Food: 1
Service: 1
This restaurant has lost my business. I will never order from them again. The worst service I have ever received from a pizza place.
I arrived on time for my 5:30pm pick-up order. I was told it was not ready to to wait in the parking lot. After waiting 15-20 minutes (with a toddler and a baby in the car) I went through the drive thru again. My pizza has been ready and they “forgot about me”. No apology, no offer of a discount, cold pizzas and they forgot our dipping sauces.
My husband called later to talk to the manager. Still no apology or offer of a discount. The manager was rude and lacked any customer service skills.
If you are looking for a cauliflower crust pizza, DO NOT go to Donatos. Consider Romeos instead.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was missing part of my order.. The $5 Italian salad could be eaten in 4 bites. And not all the toppings were on the $20 Magarita pizza. I'm not wasting gas to drive back after a long day of work. DO NOT EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Donatos has completely gone downhill. Ordered garlic breadsticks got cheese sticks.. spent 30$ was definitely not worth
Atmosphere: 2
Food: 3
Service: 2
Not sure if it's just the evening crew, but this is another nightmare for dashers. 3 or 4 in the back, looking at you up front...at least come see why I've been standing here for 15 minutes. Sad ?
Atmosphere: 2
Service: 2
As you see a pattern by many OTHERS, THIS LOCATION has gone DOWNHILL due to POOR MANAGEMENT. Messed up incorrect orders, cold food, overcharged, missing items and when you call and talk to "Sara" the manager she was very RUDE and did not seem concerned and makes the CUSTOMER feel like you are putting her out by taking up her precious time and then she DOUBTS YOU and even after you PROVE to her what you are telling her is true and they were wrong (AGAIN)...NO APOLOGY from this manager ! For such a OVERPRICED Pizza Chain ,our family will never return and when everyone if fighting for your dining dollars, Cuyahoga Falls has way too many BETTER AFFORDABLE FRIENDLY Pizza Choices than Donatos who once upon a time HAD great pizza with great friendly management and customer service but that is GONE and so am I .
Atmosphere: 1
Food: 1
Service: 1
The mariachi pizza is the best. Cinnamon bread is delightful too.
Atmosphere: 5
Food: 5
Service: 5
Loading...