Worst pizza I've had in a while. Got a pepperoni banana pepper stuffed crust pizza for pickup. Picked it up 29 minutes later. The pizza is like cardboard. All the toppings slide off the pizza with a single bite. It seemed undercooked. I had to ask my fiance if this place was called Donato's "Pizza" because I was in disbelief that this place made pizza as its main thing. If you want pizza, go somewhere else.
Atmosphere: 3
Food: 1
Service: 3
Stephen Maglione
▪︎ Out of stock on sausage on a Friday▪︎ Did not tell me until I'm at the pick up window (we tried to contact you... how, by mail?)▪︎ Failed to include salad dressing with either salad▪︎ charcoal crust is not on the menu, not sure how I was blessed to received it.I had given this location a 6 or 8 month hiatus since the above deficiencies are routinely duplicated. I mistakenly assumed a +300% turnover rate would have actually netted someone, anyone interested in customer service & quality. It's time to sell the franchise. Give away the building. Without a doubt you have a prime location for a recreational marijuana dispensary so the current staff can still feel at home, safe and sheltered. That's only if the manager can remember to place orders and stay in stock on all ingredients. It's so disappointing since you're the only pizza place on State Rd.
Atmosphere: 1
Food: 1
Service: 1
Joshua Young
Worst service in town! There’s six pizza shops on State Road go to a different one!
Stacey Warner
Very friendly employee.Highly recommend the hot honey pepperoni pizza while they still have it!Dietary restrictions: If you're gluten free, I highly highly recommend getting the cauliflower crust over the gluten free option. The GF crust is very hard, and not in a nice crispy sort of way, rather a hurts your mouth kind of way. The cauliflower crust is still free of the gluten's and is surprisingly good!
Recommended dishes: Subs, Chicken Wings, Medium Chicken Spinach Mozzarella
Alan Smith
Not a fan. Over cooked, dry slab of cardboard pizza.
Atmosphere: 2
Food: 2
Service: 2
Kevin Odell
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Pepperoni Pizza
Rebecca_ivy Mallory
Went in ordered to go. Ordered 2 pizzas and a salad and got soda too. Nothing better than great service and food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Italian Side Salad
Tas Evans
We order Donatos frequently and have never had such a poor experience, like the one we had today. Ordered 4 pizzas. 1 should have been cauliflower crust, it was NOT! 1 was so burnt, my kid wouldn't even consider eating it! I also ordered (and paid for) 4 sauce cups, and didn't get a single sauce. Upon calling the store, the associate literally didn't believe that I didn't receive the sauces and wasn't rude, but it was obvious that he didn't believe me. He put me on hold, at which point I believe he went to check to see if the sauce was left behind. Then I had to call back after my kid made it clear that he couldn't eat his burnt pizza, and the same associate legit didn't believe me again! So before he had a chance to put me on hold or go through the motions, I offered to send him a pic of the burnt pizza compared to the others. He jumped on the idea and gave me a number to send pics to. Not ONCE did this associate apologize for my experience, offer to refund the sauces, or at the very least offer some rewards points to smooth the situation over! Sadly, I didn't find out about my cauliflower crust until after all of this and I was so turned off by the experience that I just said forget it. We will never go to this location again! Terrible service kills my brand loyalty, QUICK! I bet they won't get another $60 out of us, for pizza night!
Food: 1
Service: 1
Xd D.
10 out of 10 experience. Pizza Was fresh and warm and the service was very fast and good. I highly recommend the hot honey pizza. It was very good.
Burnt pizza 2 times ,Jets pizza is the Best in Cuy.falls ?
Food: 1
Mary Ellen Gresser
Stopped in to see about buying a fundraiser card (as I had in the past) and seeing what specials they might have to take home a couple of pizzas for lunch.I was told they do not sell the fundraiser cards anymore and they have no specials. If I wanted to I could look online. I was not expecting to be treated so RUDELY by the older woman that I talked to.Even if I was given free pizzas, I would not have accepted them from her. Normally go to Hudson Donatos, where they are very friendly. Went to the Cuyahoga Falls location because of a doctors appointment. I WILL NOT MAKE THIS MISTAKE AGAIN!!!
Atmosphere: 1
Service: 1
Dave S.
Pizza was hot and fresh. It was ready on time, and the staff was very friendly. Plenty of toppings too.
Worst pizza I've had in a while. Got a pepperoni banana pepper stuffed crust pizza for pickup. Picked it up 29 minutes later. The pizza is like cardboard. All the toppings slide off the pizza with a single bite. It seemed undercooked. I had to ask my fiance if this place was called Donato's "Pizza" because I was in disbelief that this place made pizza as its main thing. If you want pizza, go somewhere else.
Atmosphere: 3
Food: 1
Service: 3
▪︎ Out of stock on sausage on a Friday▪︎ Did not tell me until I'm at the pick up window (we tried to contact you... how, by mail?)▪︎ Failed to include salad dressing with either salad▪︎ charcoal crust is not on the menu, not sure how I was blessed to received it.I had given this location a 6 or 8 month hiatus since the above deficiencies are routinely duplicated. I mistakenly assumed a +300% turnover rate would have actually netted someone, anyone interested in customer service & quality. It's time to sell the franchise. Give away the building. Without a doubt you have a prime location for a recreational marijuana dispensary so the current staff can still feel at home, safe and sheltered. That's only if the manager can remember to place orders and stay in stock on all ingredients. It's so disappointing since you're the only pizza place on State Rd.
Atmosphere: 1
Food: 1
Service: 1
Worst service in town! There’s six pizza shops on State Road go to a different one!
Very friendly employee.Highly recommend the hot honey pepperoni pizza while they still have it!Dietary restrictions: If you're gluten free, I highly highly recommend getting the cauliflower crust over the gluten free option. The GF crust is very hard, and not in a nice crispy sort of way, rather a hurts your mouth kind of way. The cauliflower crust is still free of the gluten's and is surprisingly good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Mariachi Beef - 10 Cauliflower Crust, Mariachi Chicken - 12 Gluten Free Crust, Classic Trio - 10 Cauliflower Crust
Fair prices and good food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Chicken Wings, Medium Chicken Spinach Mozzarella
Not a fan. Over cooked, dry slab of cardboard pizza.
Atmosphere: 2
Food: 2
Service: 2
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Pepperoni Pizza
Went in ordered to go. Ordered 2 pizzas and a salad and got soda too. Nothing better than great service and food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Italian Side Salad
We order Donatos frequently and have never had such a poor experience, like the one we had today. Ordered 4 pizzas. 1 should have been cauliflower crust, it was NOT! 1 was so burnt, my kid wouldn't even consider eating it! I also ordered (and paid for) 4 sauce cups, and didn't get a single sauce. Upon calling the store, the associate literally didn't believe that I didn't receive the sauces and wasn't rude, but it was obvious that he didn't believe me. He put me on hold, at which point I believe he went to check to see if the sauce was left behind. Then I had to call back after my kid made it clear that he couldn't eat his burnt pizza, and the same associate legit didn't believe me again! So before he had a chance to put me on hold or go through the motions, I offered to send him a pic of the burnt pizza compared to the others. He jumped on the idea and gave me a number to send pics to. Not ONCE did this associate apologize for my experience, offer to refund the sauces, or at the very least offer some rewards points to smooth the situation over! Sadly, I didn't find out about my cauliflower crust until after all of this and I was so turned off by the experience that I just said forget it. We will never go to this location again! Terrible service kills my brand loyalty, QUICK! I bet they won't get another $60 out of us, for pizza night!
Food: 1
Service: 1
10 out of 10 experience. Pizza Was fresh and warm and the service was very fast and good. I highly recommend the hot honey pizza. It was very good.
Restaurantji Recommends
Chicken spinach mozzarella pizza?
Burnt pizza 2 times ,Jets pizza is the Best in Cuy.falls ?
Food: 1
Stopped in to see about buying a fundraiser card (as I had in the past) and seeing what specials they might have to take home a couple of pizzas for lunch.I was told they do not sell the fundraiser cards anymore and they have no specials. If I wanted to I could look online. I was not expecting to be treated so RUDELY by the older woman that I talked to.Even if I was given free pizzas, I would not have accepted them from her. Normally go to Hudson Donatos, where they are very friendly. Went to the Cuyahoga Falls location because of a doctors appointment. I WILL NOT MAKE THIS MISTAKE AGAIN!!!
Atmosphere: 1
Service: 1
Pizza was hot and fresh. It was ready on time, and the staff was very friendly. Plenty of toppings too.
Best pizza in ohio,TRUE STORY
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Pepperoni Pizza, Deluxe Pizza, Chicken Wings