I ordered on the phone they told me 15 min. I get there and they tell me 15 mins. Smh I ordered ahead of time so I didn’t have to wait! I guess they don’t care about that!!!
wayne milhoan
Be aware, they have deals that this store won't share with you unless you ask about it. I ordered pizza over the phone and the pricing was different than what was online and because I didn't ask about a hidden deal, they refused to reimburse the money! Poor management and false advertisement! You guys need to tell people this instead of overcharging with knowledge!
Service: 1
Spa Lavender
Had wonderful customer service in the past, but tonight was a nightmare. Called in for a special on a pizza, I was told I could get a meat lover pizza for $12.98. I was then told I had to add an additional order for delivery, and was proposed bread sticks, brownies,, or some cinnamon sticks. I chose bread sticks, and then I was asked what sauce would I like with the breadsticks. I asked the flavors for my bread sticks, and I chose garlic butter. Once the pizza was delivered, I admired the driver to wait outside so that I can retrieve a tip for the driver. Once inside, I noticed I was missing the breadsticks. I called the store, (same number as I called before) and I was connected with the very rude manager at the store. He did not care of my concern at all. He stated “you called the main Pizza Hut number and they always mess up orders, unfortunately I’m sorry for that” I was very upset as I felt being a valued customer, he did not care. He would not give me his name and hung up on me. So whomever is the manager at the Cuyahoga falls location on State road, on 6/24/2025 at 10pm, needs to go through more customer service training. Looks very bad for the company when the managers are rude and have no answers and refuse to help a customer. He told me to leave this review actually, since he told me he can’t help me at all. As a Chamber member of commerce, I will not be supporting Pizza Hut if this is what they stand for. Our company supports many local businesses, and Pizza Hut will not be one of them anymore. We will be better off supporting small local companies. I’m sure no one will contact me concerning this issue.
Atmosphere: 1
Food: 1
Service: 1
Rosie
Trying to call in a order is absolutely ridiculous. Their call center that you have to order from is people that don’t even understand English. What a joke! I told the guy to just cancel my order since he couldn’t get it right and he says perfect and hangs up. Good luck getting any business this way!
Service: 1
Blu Musix
Shout out to Zee! Pizza is yummy. Her customer service skills are great. Will order again.
📌 GET RID OF PHONE NETWORK Being busy is never a reason not to satisfy customers who were given wrong orders because of your lame telecommunications company.
Jordan Mohorcic
Order food and never received. Now my family including a 1 year old daughter starve with nothing else open and 50 minutes of wasted time. Never tip a driver again is all I’m getting from this experience.
Atmosphere: 1
Food: 1
Service: 1
Sue Robitaille
What happened? Pizza Hut used to be the best. Today, the "hand-tossed" crust was flat, hard & dried up. Worse than any cheap frozen pizza.
Auzjalai Board
Never getting pizza hut again they messed up and put pork on my pizza that was not supposed to have pork on it bc I’m allergic and will be sick in the hospital then they was rude and kept cutting me off and hung up on me mid conversation
Atmosphere: 1
Food: 1
Service: 1
Colin Arnold
I asked for jalapeños instead of bacon on the cheese Stix, like its not a huge request. Has never been a problem any other time. Good job manager on duty.
I tried it, it was excellent, but I hope that the services when receiving the customer are better than the current situation
Atmosphere: 5
Food: 5
Service: 5
Tj Bell
Fine, don't call ahead with your order. But get out of line while they make it so others can get their's! Guy at window should have noticed the 3 car back up
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
John R. “Johnny Plum” Siwik
Pizza Hut makes excellent stuffed crust,and specialty pizzas
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Create Your Own Pizza, Chicken Bacon Parmesan Melt
Tee
They sent me a veggies lovers with items we don't eat so we had to pick them off the pizza. It was a delivery so couldn't take it back no way to do that. I didn't bother to call because I will not order from here anymore following instructions was to difficult for the staff.
Food: 2
Service: 2
D Wood
Great pizza at excellent prices, I have always loved the
I ordered on the phone they told me 15 min. I get there and they tell me 15 mins. Smh I ordered ahead of time so I didn’t have to wait! I guess they don’t care about that!!!
Be aware, they have deals that this store won't share with you unless you ask about it. I ordered pizza over the phone and the pricing was different than what was online and because I didn't ask about a hidden deal, they refused to reimburse the money! Poor management and false advertisement! You guys need to tell people this instead of overcharging with knowledge!
Service: 1
Had wonderful customer service in the past, but tonight was a nightmare. Called in for a special on a pizza, I was told I could get a meat lover pizza for $12.98. I was then told I had to add an additional order for delivery, and was proposed bread sticks, brownies,, or some cinnamon sticks. I chose bread sticks, and then I was asked what sauce would I like with the breadsticks. I asked the flavors for my bread sticks, and I chose garlic butter. Once the pizza was delivered, I admired the driver to wait outside so that I can retrieve a tip for the driver. Once inside, I noticed I was missing the breadsticks. I called the store, (same number as I called before) and I was connected with the very rude manager at the store. He did not care of my concern at all. He stated “you called the main Pizza Hut number and they always mess up orders, unfortunately I’m sorry for that” I was very upset as I felt being a valued customer, he did not care. He would not give me his name and hung up on me. So whomever is the manager at the Cuyahoga falls location on State road, on 6/24/2025 at 10pm, needs to go through more customer service training. Looks very bad for the company when the managers are rude and have no answers and refuse to help a customer. He told me to leave this review actually, since he told me he can’t help me at all. As a Chamber member of commerce, I will not be supporting Pizza Hut if this is what they stand for. Our company supports many local businesses, and Pizza Hut will not be one of them anymore. We will be better off supporting small local companies. I’m sure no one will contact me concerning this issue.
Atmosphere: 1
Food: 1
Service: 1
Trying to call in a order is absolutely ridiculous. Their call center that you have to order from is people that don’t even understand English. What a joke! I told the guy to just cancel my order since he couldn’t get it right and he says perfect and hangs up. Good luck getting any business this way!
Service: 1
Shout out to Zee! Pizza is yummy. Her customer service skills are great. Will order again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Boneless Wings, Cheese Sticks, Pepperoni Pizza
📌 GET RID OF PHONE NETWORK
Being busy is never a reason not to satisfy customers who were given wrong orders because of your lame telecommunications company.
Order food and never received. Now my family including a 1 year old daughter starve with nothing else open and 50 minutes of wasted time. Never tip a driver again is all I’m getting from this experience.
Atmosphere: 1
Food: 1
Service: 1
What happened? Pizza Hut used to be the best. Today, the "hand-tossed" crust was flat, hard & dried up. Worse than any cheap frozen pizza.
Never getting pizza hut again they messed up and put pork on my pizza that was not supposed to have pork on it bc I’m allergic and will be sick in the hospital then they was rude and kept cutting me off and hung up on me mid conversation
Atmosphere: 1
Food: 1
Service: 1
I asked for jalapeños instead of bacon on the cheese Stix, like its not a huge request. Has never been a problem any other time. Good job manager on duty.
Food: 5
Service: 1
Restaurantji Recommends
I tried it, it was excellent, but I hope that the services when receiving the customer are better than the current situation
Atmosphere: 5
Food: 5
Service: 5
Fine, don't call ahead with your order. But get out of line while they make it so others can get their's! Guy at window should have noticed the 3 car back up
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Pizza Hut makes excellent stuffed crust,and specialty pizzas
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Create Your Own Pizza, Chicken Bacon Parmesan Melt
They sent me a veggies lovers with items we don't eat so we had to pick them off the pizza. It was a delivery so couldn't take it back no way to do that. I didn't bother to call because I will not order from here anymore following instructions was to difficult for the staff.
Food: 2
Service: 2
Great pizza at excellent prices, I have always loved the
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Loading...