I always feel welcomed like an old friend every time I come to this cassano's location. The staff here is just so nice and friendly and always have big smiles on their faces. And the food only like cassano's could do it their pepperoni pizzas definitely among the top 10 in my book anyway.
Atmosphere: 5
Food: 5
Service: 5
Jason Howell
Best thin crust pizza around.
Atmosphere: 4
Food: 4
Service: 4
Thomas L
I am a regular customer at this store.. On Thursday 10/9/25 I ordered a pickup for the family. I called in at 7:10 they said it would be ready on 20 min. I got there at 7:30 (20 min after I already ordered) they said it was gonna be another 5 min, not a big deal at al. I then proceeded to wait 30 more minutes for my pizza to be ready. I eventually left with my pizza at 7:55 (45 min after I called in for a pickup order. I got home and they gave me the wrong pizza. I went back and asked if I could get a refund they said no problem then asked for my name. They find my pizza in the hot box and ask if I want it still but I just wanted a refund at this point. She explains she has to call the call center to process the refund which I find kind of odd but I guess companies do things differently. I waited for her to come back out and she told me the refund was processed but let me know I would not be getting a refund for my Dr. Pepper. Which I didn’t bring the DR Pepper back so obviously I wasn’t expecting a refund on something I didn’t bring back. That comment did not need to be made. I guess I'm just kind of shocked with how I was treated being a regular customer. This location is really going downhill and I won’t be ordering from here from now on or any other Cassano’s location.
Atmosphere: 1
Food: 1
Service: 1
Matthew Mee
This place is hit or miss on the service... some days they on it, other days its a shit show... currently I'm waiting an extra 10 minutes past the 30min promised time for pick up order when there's pretty visibly slow, only 2 tickets in the window, one of which is mine and no pizzas in the oven. I get wanting to get the closing work done, but you still gotta take care of your guests. At least the food is usually good, thats the only reason I come back.
Atmosphere: 1
Food: 4
Service: 1
Nicole Crosnoe
A hour a 10 min past my estimated wait time to be told 6 more min ... usually this is my favorite stop..not up to par lately
Atmosphere: 2
Food: 4
Service: 1
Melinda Lou Dunlevy
I love it best pizza around
Dawn Wagner
The gal, didn't get her name, smiled and was so pleasant after dealing with a 'disgruntled ' customer. The kind of person I like to come to the counter to. Pizza? Excellent! Kudos to the cook! No
Atmosphere: 5
Food: 5
Service: 5
Natalie Collins
I have been here for 40 minutes waiting on a pizza that was supposed to be done in 15 minutes. You will not have my visit again Smithville
Rebecca Fitzwater
There was a hair in the pizza, the calzone was very small, burnt and unedible. Called for a replacement and took an hour and a half to receive because they refused to refund the fifty dollar order!!! Never will go back to the location on Smithville in Dayton, OH.
Atmosphere: 3
Food: 1
Service: 1
Michael Brooks
I’ve been a loyal Cassano’s customer for years and have always had a good experience until now. I placed a $65 order that included a pizza, two subs, and a side of BBQ sausage. As usual, I tipped well and expected the same quality service I’ve always received.
The issue came the next day when I went to reheat the other half of my Italian sub. I had stored it properly in the box it came in and placed it in the fridge. It was never removed from that box. When I got home from work (I work third shift), I took it out for lunch. I removed the veggies and put them on a white plate so I could heat up the meat, cheese, and bread on a separate plate. After heating, I went to put the veggies back on the sandwich and noticed fine black hairs on the white plate. That’s obviously unacceptable.
I called their customer service line and was told I had to bring the sub, which was already in the trash, to the store in order to get a replacement. That’s not only unreasonable but pretty poor customer service, especially from a company that should value loyal customers.
Eventually, I spoke with a manager who was kind and patient, and she did issue me a credit. However, she mentioned that this “bring the food in” policy has been in place as long as she’s worked there since 2008. That’s odd because I’ve had order issues in the past and was never asked to do that. It felt inconsistent and made me feel like I wasn’t being believed even after I offered to show them a photo.
On top of all that, their prices are steep. Over $21 for a three-topping thin crust pizza with skimpy toppings and cheese. When you're paying that much, you expect your food to be clean and the customer service to reflect that. Unfortunately, this experience didn’t meet either standard.
I got the 10 inch Italian sub and it was delicious
Matthew Clark
A staple Midwestern tavern-stlke pizza joint that has many locations throughout Dayton. Cassano's bite-sized pizza slices are perfect for any party occasion. My husband is from the area, and we always makes sure we get a pizza on our way out of town for the trip home. We love it.
I always feel welcomed like an old friend every time I come to this cassano's location. The staff here is just so nice and friendly and always have big smiles on their faces. And the food only like cassano's could do it their pepperoni pizzas definitely among the top 10 in my book anyway.
Atmosphere: 5
Food: 5
Service: 5
Best thin crust pizza around.
Atmosphere: 4
Food: 4
Service: 4
I am a regular customer at this store..
On Thursday 10/9/25 I ordered a pickup for the family. I called in at 7:10 they said it would be ready on 20 min. I got there at 7:30 (20 min after I already ordered) they said it was gonna be another 5 min, not a big deal at al. I then proceeded to wait 30 more minutes for my pizza to be ready. I eventually left with my pizza at 7:55 (45 min after I called in for a pickup order. I got home and they gave me the wrong pizza. I went back and asked if I could get a refund they said no problem then asked for my name. They find my pizza in the hot box and ask if I want it still but I just wanted a refund at this point. She explains she has to call the call center to process the refund which I find kind of odd but I guess companies do things differently. I waited for her to come back out and she told me the refund was processed but let me know I would not be getting a refund for my Dr. Pepper. Which I didn’t bring the DR Pepper back so obviously I wasn’t expecting a refund on something I didn’t bring back. That comment did not need to be made. I guess I'm just kind of shocked with how I was treated being a regular customer. This location is really going downhill and I won’t be ordering from here from now on or any other Cassano’s location.
Atmosphere: 1
Food: 1
Service: 1
This place is hit or miss on the service... some days they on it, other days its a shit show... currently I'm waiting an extra 10 minutes past the 30min promised time for pick up order when there's pretty visibly slow, only 2 tickets in the window, one of which is mine and no pizzas in the oven. I get wanting to get the closing work done, but you still gotta take care of your guests. At least the food is usually good, thats the only reason I come back.
Atmosphere: 1
Food: 4
Service: 1
A hour a 10 min past my estimated wait time to be told 6 more min ... usually this is my favorite stop..not up to par lately
Atmosphere: 2
Food: 4
Service: 1
I love it best pizza around
The gal, didn't get her name, smiled and was so pleasant after dealing with a 'disgruntled ' customer. The kind of person I like to come to the counter to. Pizza? Excellent! Kudos to the cook! No
Atmosphere: 5
Food: 5
Service: 5
I have been here for 40 minutes waiting on a pizza that was supposed to be done in 15 minutes. You will not have my visit again Smithville
There was a hair in the pizza, the calzone was very small, burnt and unedible. Called for a replacement and took an hour and a half to receive because they refused to refund the fifty dollar order!!! Never will go back to the location on Smithville in Dayton, OH.
Atmosphere: 3
Food: 1
Service: 1
I’ve been a loyal Cassano’s customer for years and have always had a good experience until now. I placed a $65 order that included a pizza, two subs, and a side of BBQ sausage. As usual, I tipped well and expected the same quality service I’ve always received.
The issue came the next day when I went to reheat the other half of my Italian sub. I had stored it properly in the box it came in and placed it in the fridge. It was never removed from that box. When I got home from work (I work third shift), I took it out for lunch. I removed the veggies and put them on a white plate so I could heat up the meat, cheese, and bread on a separate plate. After heating, I went to put the veggies back on the sandwich and noticed fine black hairs on the white plate. That’s obviously unacceptable.
I called their customer service line and was told I had to bring the sub, which was already in the trash, to the store in order to get a replacement. That’s not only unreasonable but pretty poor customer service, especially from a company that should value loyal customers.
Eventually, I spoke with a manager who was kind and patient, and she did issue me a credit. However, she mentioned that this “bring the food in” policy has been in place as long as she’s worked there since 2008. That’s odd because I’ve had order issues in the past and was never asked to do that. It felt inconsistent and made me feel like I wasn’t being believed even after I offered to show them a photo.
On top of all that, their prices are steep. Over $21 for a three-topping thin crust pizza with skimpy toppings and cheese. When you're paying that much, you expect your food to be clean and the customer service to reflect that. Unfortunately, this experience didn’t meet either standard.
Restaurantji Recommends
Great pizza
Love this place
I got the 10 inch Italian sub and it was delicious
A staple Midwestern tavern-stlke pizza joint that has many locations throughout Dayton. Cassano's bite-sized pizza slices are perfect for any party occasion. My husband is from the area, and we always makes sure we get a pizza on our way out of town for the trip home. We love it.
Classic
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