Delivery has been an issue. Gives estimated times of 40 mins and driver shows up 80 to 90 mins later with cold food pulled straight from their back seats (no pizza bag). anytime I call I'm always told ' it's on the way' and that's literally it. I guess it just needs to be expected to atleast take twice as long as estimated time given. Plus side. Those deluxe pizzas are still good cold!
Recommended dishes: Deluxe Pizza
CeCe Dimples
My pizza was cold. It really was horrible
Mark Coffee
I just love this pizza. It brings back a bunch of memories from when I was younger. Always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
neville hotrod gamer & train man
The extra large Deluxe pizza was delicious
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Kin
Took my clients with disabilities here for a birthday party! The service was amazing. Staff was patient as we put in many different orders food was excellent. Just really have to point out just how awesome and caring and supportive the staff was! Would recommend this place 1000%
Atmosphere: 5
Food: 5
Service: 5
Bryan Silness
Poor customer service after they sent me away with the wrong item. Said they would send out a new pizza that was correct at which point 55 minutes later they said I had to give back part of the wrong pizza that my kids had eaten since I wasn’t told I had to give it back. Delivered to my driveway at which point I was informed I needed to buy it since we ate the cheese pizza and not the three topping pizza that I wanted. I obviously said I want purchasing another pizza. Had I known that this was the policy, I would not have eaten any of it, but was just told “a pizza will be delivered to you to replace that one.” Absolutely abysmal customer service and “policy” that squandered resources for drivers, pizza makers, ingredients, boxes, gas, electricity and such and still have a customer leaving completely dissatisfied. Waste of so many things. I wasn’t trying to scam, I was just trying to show my family my favorite (now completely never coming back) pizza spot and didn’t even get to eat what I wanted. Could have easily said “I’m sorry we messed up. Here is a pizza that you were supposed to eat and glad your hungry family could eat while we remedied our mistake.” Not what things used to be or we just lucked out over the past 35 years. We aren’t scammers, we are just trying to eat when we are hungry.
Jeremy Mccall
Christine gave me the best service I’ve ever had food was amazing as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Carl Potchik
I love Cassanos pizza, been eating it since a young boy in the 60's. but now that I am in my 60's eligible for senior discount you take it away. You used to give 10% offon all orders for seniors. Now all you offer is a personal pizza, to me, that is an insult! I heard from z good sources that you took it away because some employees were abusing the senior discount and giving i out to their friends or whatever. So, let's punish the seniors, not the employees responsible for the abuse. Makes no sense 😕
a.v. “Vivi” Virgillito
I remember when my dad would go visit my grandma in Ohio, and would fly home with 4 Cassano pizzas for us in California. And every time we'd come to Dayton, we'd head to Cassanos. I always claimed my favorite pizza was Cassano. Their pizza crust was so delicious, and a bit of crunch to it, not found in other pizzas. I'm a grown up now, and my dad passed away, and every time I make it to Ohio, I order a Cassanos pizza. The last few times I've come to Ohio, I noticed that the pizza wasn't crunching like I was used to, and I chalked it up to maybe somebody cut corners. Till this May, 2024, I came to visit for Mothers day. I called to order pizza, and I asked if they could use extra cornmeal on my crust and I was informed that THEY DON'T USE IT ANY MORE!! Whyyyyy????? That corn meal crust set your pizza apart and put it in a class by itself. I would love if you'd bring it back, as I'm sure lots of others would too.. Lots of my relatives don't eat at Cassanos anymore for that reason. The pizza is still good, but doesn't have that extra oomph that the crust brang.
Atmosphere: 5
Food: 3
Service: 5
Nathan Little
The food was great. Wasn't packed. The manager was very attentive!
Cassanos used to be good. Pick up 04/26/2924. Ordered pepperoni n cheese. Burnt, salted crust (we ordered no-salt crust) and barely any pepperoni for this high-priced pizza!
Food: 1
Jamie Jenkins
Everyone is so nice. Pizza is always made just how I like it. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Jenn Grillmeier
Food was good, customer service was good. Restaurant was clean. They do not accept coupons in store however. I received a coupon via the mail that I had planned to use but there was not a ordering code available when placing the order. Nowhere on this mailer did it specify that the order had to be completed on their app. In fact the mailer didn't say anything at all about their app. So, I assumed I could take the coupon in and have it applied when I paid for the order. I was wrong. I was told by the gentleman working that it had to be completed in the app so there was nothing he could do. I'm sure there would have been someone to apply a $5 coupon. The mailers need to be updated to reflect that the coupons are only available via app.
Atmosphere: 4
Food: 4
Service: 4
Doug Richardson
Pizza King is always the best. My pizza was very good, but needed little more melted cheese on top to be perfect. Don't skimp!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Deluxe Pizza
Mr. Review
Good pizza but poor service! Very misleading on the use of their coupons. Can't use it in store and the ones for the app don't work either. Their app reviews speak for them selves! Everyone reports a issue with the coupons! Don't offer coupons if you won't honor them!
Delivery has been an issue. Gives estimated times of 40 mins and driver shows up 80 to 90 mins later with cold food pulled straight from their back seats (no pizza bag). anytime I call I'm always told ' it's on the way' and that's literally it. I guess it just needs to be expected to atleast take twice as long as estimated time given. Plus side. Those deluxe pizzas are still good cold!
Recommended dishes: Deluxe Pizza
My pizza was cold. It really was horrible
I just love this pizza. It brings back a bunch of memories from when I was younger. Always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
The extra large Deluxe pizza was delicious
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Took my clients with disabilities here for a birthday party! The service was amazing. Staff was patient as we put in many different orders food was excellent. Just really have to point out just how awesome and caring and supportive the staff was! Would recommend this place 1000%
Atmosphere: 5
Food: 5
Service: 5
Poor customer service after they sent me away with the wrong item. Said they would send out a new pizza that was correct at which point 55 minutes later they said I had to give back part of the wrong pizza that my kids had eaten since I wasn’t told I had to give it back. Delivered to my driveway at which point I was informed I needed to buy it since we ate the cheese pizza and not the three topping pizza that I wanted. I obviously said I want purchasing another pizza. Had I known that this was the policy, I would not have eaten any of it, but was just told “a pizza will be delivered to you to replace that one.” Absolutely abysmal customer service and “policy” that squandered resources for drivers, pizza makers, ingredients, boxes, gas, electricity and such and still have a customer leaving completely dissatisfied. Waste of so many things. I wasn’t trying to scam, I was just trying to show my family my favorite (now completely never coming back) pizza spot and didn’t even get to eat what I wanted. Could have easily said “I’m sorry we messed up. Here is a pizza that you were supposed to eat and glad your hungry family could eat while we remedied our mistake.” Not what things used to be or we just lucked out over the past 35 years. We aren’t scammers, we are just trying to eat when we are hungry.
Christine gave me the best service I’ve ever had food was amazing as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
I love Cassanos pizza, been eating it since a young boy in the 60's. but now that I am in my 60's eligible for senior discount you take it away. You used to give 10% offon all orders for seniors. Now all you offer is a personal pizza, to me, that is an insult! I heard from z good sources that you took it away because some employees were abusing the senior discount and giving i out to their friends or whatever. So, let's punish the seniors, not the employees responsible for the abuse. Makes no sense 😕
I remember when my dad would go visit my grandma in Ohio, and would fly home with 4 Cassano pizzas for us in California. And every time we'd come to Dayton, we'd head to Cassanos. I always claimed my favorite pizza was Cassano. Their pizza crust was so delicious, and a bit of crunch to it, not found in other pizzas. I'm a grown up now, and my dad passed away, and every time I make it to Ohio, I order a Cassanos pizza. The last few times I've come to Ohio, I noticed that the pizza wasn't crunching like I was used to, and I chalked it up to maybe somebody cut corners. Till this May, 2024, I came to visit for Mothers day. I called to order pizza, and I asked if they could use extra cornmeal on my crust and I was informed that THEY DON'T USE IT ANY MORE!! Whyyyyy????? That corn meal crust set your pizza apart and put it in a class by itself. I would love if you'd bring it back, as I'm sure lots of others would too.. Lots of my relatives don't eat at Cassanos anymore for that reason. The pizza is still good, but doesn't have that extra oomph that the crust brang.
Atmosphere: 5
Food: 3
Service: 5
The food was great. Wasn't packed. The manager was very attentive!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onions Mushrooms
Restaurantji Recommends
Cassanos used to be good. Pick up 04/26/2924. Ordered pepperoni n cheese. Burnt, salted crust (we ordered no-salt crust) and barely any pepperoni for this high-priced pizza!
Food: 1
Everyone is so nice. Pizza is always made just how I like it. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Food was good, customer service was good. Restaurant was clean. They do not accept coupons in store however. I received a coupon via the mail that I had planned to use but there was not a ordering code available when placing the order. Nowhere on this mailer did it specify that the order had to be completed on their app. In fact the mailer didn't say anything at all about their app. So, I assumed I could take the coupon in and have it applied when I paid for the order. I was wrong. I was told by the gentleman working that it had to be completed in the app so there was nothing he could do. I'm sure there would have been someone to apply a $5 coupon. The mailers need to be updated to reflect that the coupons are only available via app.
Atmosphere: 4
Food: 4
Service: 4
Pizza King is always the best. My pizza was very good, but needed little more melted cheese on top to be perfect. Don't skimp!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Deluxe Pizza
Good pizza but poor service! Very misleading on the use of their coupons. Can't use it in store and the ones for the app don't work either. Their app reviews speak for them selves! Everyone reports a issue with the coupons! Don't offer coupons if you won't honor them!
Atmosphere: 1
Food: 3
Service: 1
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