EDIT: The girl who made my order left a 5 star review for this location 6 months ago. WHAT.
Worker left a sign up “Be back in 10 minutes” and 30 minutes later they still weren’t back. Called the number listed twice, got in touch with someone that didn’t identify themselves. Told them the situation. Some girl comes running over, takes my order, then leaves. Got a Cinnabon iced cold brew that was incredibly watered down. Then whoever I spoke to called me twice and then texted me?? Overall the experience was incredibly unprofessional and disappointing. Go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
A.E. WSpoon
Absolutely delicious. The mini-bon is always just right.
Atmosphere: 5
Food: 5
Service: 5
D'ecembre Boling
Customer service as lacking. No one was there to serve with no sign stating that they would be back. They also can not follow direction when order is placed
Atmosphere: 1
Bob Beach
A cinnamon is a cinnamon with their icing OMG. So good. Atmosphere, it was in a mall, but at least it was in a mall.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Vikasita Muttineni
I visited Dayton Mall recently and got myself a Cinnabon and a Frozen Cinnamon Roll Cold Brew. The Cinnabon was so soft and tasted explicit! The Cold Brew was something I tried for the first time and fell in love with it! The lady working was super sweet and was very patient as it was my first time at Cinnabon! Will def visit again! 😍
Atmosphere: 5
Food: 5
Service: 5
Punyamanthula Rishitha
The food is amazing. I love the frozen cold brew cinnamon roll. Must visit.
Atmosphere: 5
Food: 5
Service: 5
Angella
The lady that waited on us was super rude and short with us on her phone didn’t want to be bothered 9-10-24 during the day . Will not be back
Atmosphere: 1
Food: 1
Service: 1
Whosthemaster shonuff
Bald guy eating a Cinnabon this morning, bought from this store, and as I'm about halfway done I feel hair in my mouth. I reach in my mouth, grab the hair, and pull a foot of hair out that was half way down my throat. The hair was baked inside the pastry. Never eating from this nasty, unsanitary, needs a health inspector ASAP, abomination of a store. ???
Atmosphere: 3
Food: 1
Service: 3
kenneth harvey
I had a birthday reward from Cinnabon which is emailed to me every year. I went to the Dayton Mall, but no one was at the store. I waited about a half an hour till she finally showed up. That woman running the store informed me that they no longer accept email rewards. I am through with this store and all other Cinnabon stores. Dunkin' Donuts is much better at a lower price and without the attitude.
Atmosphere: 1
Food: 1
Service: 1
Danni
I stopped going to this Cinnabon. It doesnt taste good, and the employees are very rude. Go to Fairfield Mall if you want a good Cinnabon!
Very horrible customer service! They don’t let you use coupons even though they are valid. The team lead was very rude and didn’t want to even ask her manager about the coupon!!! Don’t go here! Just go auntie Ann’s!!
Michael Stacey
Cinnabon is always exceptional! Wish they had a drive through.
Jonathan Stamper
Delicious
Ashraf Abu- khdair
Very bad customer service, my wife asked them for three small rolls , by the time i was came he was working on the bigset size on the counter, i asked if that was ours he said yes! so i asked her while he was working if she asked for this big size with all of that scrub and sugars he was putting on top of each one witch we both don’t eat that much sugar, she said he charges her and start working and she don’t know what he was doing and as i know she don’t speak english more then three broken words, small, rolls, (and the word of (three)any way before he done while he was packaging, i asked him if that was our order? he yes! I said would you please give us 3 small pcs,” instead of this big rolls she wasn’t asking or mean for this one, and if she did then we are sorry. he refused to switch them for small he refused to refund the order, he was lies when he said he confirmed with her because he was taking the payment and never spoked to her one word, he was weird and rude. We didn’t even touch the bags, and all of his rolls pre-made he didn’t bake them special for us! we didn’t even take it then came back to him, this was the weird place ever. I don’t advise anyone to stop by this place.
EDIT: The girl who made my order left a 5 star review for this location 6 months ago. WHAT.
Worker left a sign up “Be back in 10 minutes” and 30 minutes later they still weren’t back. Called the number listed twice, got in touch with someone that didn’t identify themselves. Told them the situation. Some girl comes running over, takes my order, then leaves. Got a Cinnabon iced cold brew that was incredibly watered down. Then whoever I spoke to called me twice and then texted me?? Overall the experience was incredibly unprofessional and disappointing. Go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Absolutely delicious. The mini-bon is always just right.
Atmosphere: 5
Food: 5
Service: 5
Customer service as lacking. No one was there to serve with no sign stating that they would be back. They also can not follow direction when order is placed
Atmosphere: 1
A cinnamon is a cinnamon with their icing OMG. So good.
Atmosphere, it was in a mall, but at least it was in a mall.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
I visited Dayton Mall recently and got myself a Cinnabon and a Frozen Cinnamon Roll Cold Brew. The Cinnabon was so soft and tasted explicit! The Cold Brew was something I tried for the first time and fell in love with it! The lady working was super sweet and was very patient as it was my first time at Cinnabon! Will def visit again! 😍
Atmosphere: 5
Food: 5
Service: 5
The food is amazing. I love the frozen cold brew cinnamon roll. Must visit.
Atmosphere: 5
Food: 5
Service: 5
The lady that waited on us was super rude and short with us on her phone didn’t want to be bothered 9-10-24 during the day . Will not be back
Atmosphere: 1
Food: 1
Service: 1
Bald guy eating a Cinnabon this morning, bought from this store, and as I'm about halfway done I feel hair in my mouth. I reach in my mouth, grab the hair, and pull a foot of hair out that was half way down my throat. The hair was baked inside the pastry. Never eating from this nasty, unsanitary, needs a health inspector ASAP, abomination of a store. ???
Atmosphere: 3
Food: 1
Service: 3
I had a birthday reward from Cinnabon which is emailed to me every year. I went to the Dayton Mall, but no one was at the store. I waited about a half an hour till she finally showed up. That woman running the store informed me that they no longer accept email rewards. I am through with this store and all other Cinnabon stores. Dunkin' Donuts is much better at a lower price and without the attitude.
Atmosphere: 1
Food: 1
Service: 1
I stopped going to this Cinnabon. It doesnt taste good, and the employees are very rude. Go to Fairfield Mall if you want a good Cinnabon!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very horrible customer service! They don’t let you use coupons even though they are valid. The team lead was very rude and didn’t want to even ask her manager about the coupon!!! Don’t go here! Just go auntie Ann’s!!
Cinnabon is always exceptional! Wish they had a drive through.
Delicious
Very bad customer service, my wife asked them for three small rolls , by the time i was came he was working on the bigset size on the counter, i asked if that was ours he said yes! so i asked her while he was working if she asked for this big size with all of that scrub and sugars he was putting on top of each one witch we both don’t eat that much sugar, she said he charges her and start working and she don’t know what he was doing and as i know she don’t speak english more then three broken words, small, rolls, (and the word of (three)any way before he done while he was packaging, i asked him if that was our order? he yes! I said would you please give us 3 small pcs,” instead of this big rolls she wasn’t asking or mean for this one, and if she did then we are sorry. he refused to switch them for small he refused to refund the order, he was lies when he said he confirmed with her because he was taking the payment and never spoked to her one word, he was weird and rude. We didn’t even touch the bags, and all of his rolls pre-made he didn’t bake them special for us! we didn’t even take it then came back to him, this was the weird place ever. I don’t advise anyone to stop by this place.
My favourite cinnabons
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