This place is slow... and don't care about online orders and don't know how to read a ticket correctly. Oh and try calling them and the lines busy!!! . Horrible customer service .
Service: 1
Kahra Loding
Super slow service, but the ice cream was good. I recommend the banana pudding and the blueberry muffins batter ice cream.
Atmosphere: 4
Food: 5
Service: 2
Heather Huffman
This place is slow... and don't care about online orders and don't know how to read a ticket correctly.. I order a love it and I get a like it!!!! I paid for a love it! Oh and try calling them and the lines busy!!! This place has gone down hill.
Jesse Kennedy
Unbelievably slow. It took over 25 minutes to get served with one family of four in front of us. Then my order had the wrong items in it.
Mackenzie Sapp
SO many people in this review section don’t understand how difficult it is to successfully run a business when you’re understaffed. My friends and I walked in tonight (12/27/2023) around 7:30 PM, and there were only two employees working, one of which who was on his second day. Understandably, it took all of us about 40 minutes to get our ice cream, but the more experienced staff member handled everything well and with a smile, even as a party of 12 walked in behind us. Truly INCREDIBLE customer service from him— he didn’t have a name tag on, but I hope he gets the recognition he deserves.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Wolf
I ordered a birthday cake for pickup at a specific time and when I arrived it was not ready. They asked me to wait 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
Nathan Dale
As a current employee of this establishment I just want to say that this store; first and foremost is in the midst of a rebuilding phase. Their has been many negative reviews on this store and I’m here to report the whole story. First off our store has suffered a huge turnover due to a number of reasons ranging from unrealistic expectations from a small company to poor employee performance. As for our GM and our owner both of them are amazing hardworking “PEOPLE.” I post the people in all caps because they both are human beings and with that being said they make mistakes like all other human beings do. I was hired on about three months ago as a shift lead and I will say to the reviews about training; the training will only come to you if you are a proactive person seeking for knowledge and desiring to learn your job and perfecting your role in the company. However Our GM is a wonderful woman who even on her off days is always a phone call away to answer any questions you may have. I have been chosen since being hired on to move up as an assistant manager In training and I will say that the cleanliness of the store has been attributed to employees who don’t follow instructions or desire to be payed for doing little to no work. Since being a team member of this establishment I and the rest of our management crew have spent countless hours cleaning and organizing this store to reach its full potential. On the topic of GM of this store, I mentioned earlier she is a wonderful woman but the people who want to post horrible things about her don’t take into account that this woman has worked multiple weeks on end without a day off just so her employees could get their days off and she has been completely reasonable with her demands and has been in my opinion carrying this store on her back for the longest time. Since I have joined the company I can say that I too am now doing my best to put in the work in making sure that the team is becoming trained where I can and even working on the customer service side of things. My customers always know that I appreciate them and hope to see them back soon. The store is by know means perfect but I can say that it is gaining its cleanliness professionalism and it’s customer service back as fast as possible. May I also put to all these negative reviews that instead of posting a stabbing comment to a small business that ruins its chances in growing to its full potential; try being a part of the solution and contacting the management team and addressing constructive criticism that allows us to serve the people of Jasper street and Dayton properly. So in closing I just want to let all the people of Dayton know that whether you have had a bad experience or a good experience in this store you should definitely give us a second chance as I have seen huge strides in the right direction towards success.
Vanessa Black
I set the pickup for a birthday cake to be 11:30am and I even called a couple of days in advance to confirm this pickup time. When I showed up, they told me to wait 15-20 minutes because she needed to ice the cake. This is ridiculous.
Mckayla B.
I worked at this particular cold stone and I had a horrible experience with management. The manager is the real problem and deserves to be fired for how she treats staff. Then people wonder why the workers act the way they do. It I'd because of management.
Misti Adamson
This was my first time ever going to cold stone! It was amazing!
This is the slowest service we’ve every gotten. We had a family of 4 in front of us and they legit took 20 minutes to make their ice cream. Then when we finally ordered and received ours, they made it wrong and didn’t even fill the cup. ??
Sam Curto
You can tell when management doesn't care about thier employees....you get employees that just want to run out the time.....
Jay
Probably the grossest ice cream store I've ever to. Glass countertop was disgusting and the entire store smelled like a dirty bathroom. Do not go here.
Gregory Allen
I usually don't write reviews, but when I went to this location I didn't get what I paid for. The lady that took my order looked like she was on her first day. She appeared very nervous and you could tell she didn't know her recipes. I noticed that she just sort of stood back for several moments before starting the order. I don't know if she was attempting to ask the other employees for help or what. But I ordered One Smart Brookie with extra cookie dough, but she didn't put any cookie dough in it at all. Also the ice cream tasted slightly freezer burned. The staff seemed pleasant, but for $9 ice cream this trip just missed the mark. You have to make sure the staff is comfortable taking and making orders. If they aren't it's on management to make sure they are shadowing those who are trained, until they can provide good service and be a positive representation of the establishment.As far as the taste of the ice cream goes, please check your refrigeration equipment to make sure it is working properly. It could also be an issue of improper inventory management, as you have employees leaving reviews about product being expired and other alarming situations happening in the workplace.
Tricia Johns
This is the slowest service we’ve every gotten. We had a family of 4 in front of us and they legit took 20 minutes to make their ice cream. Then when we finally ordered and received ours, they made it wrong and didn’t even fill the cup. ??
This place is slow... and don't care about online orders and don't know how to read a ticket correctly. Oh and try calling them and the lines busy!!! . Horrible customer service .
Service: 1
Super slow service, but the ice cream was good. I recommend the banana pudding and the blueberry muffins batter ice cream.
Atmosphere: 4
Food: 5
Service: 2
This place is slow... and don't care about online orders and don't know how to read a ticket correctly.. I order a love it and I get a like it!!!! I paid for a love it! Oh and try calling them and the lines busy!!! This place has gone down hill.
Unbelievably slow. It took over 25 minutes to get served with one family of four in front of us. Then my order had the wrong items in it.
SO many people in this review section don’t understand how difficult it is to successfully run a business when you’re understaffed. My friends and I walked in tonight (12/27/2023) around 7:30 PM, and there were only two employees working, one of which who was on his second day. Understandably, it took all of us about 40 minutes to get our ice cream, but the more experienced staff member handled everything well and with a smile, even as a party of 12 walked in behind us. Truly INCREDIBLE customer service from him— he didn’t have a name tag on, but I hope he gets the recognition he deserves.
Atmosphere: 5
Food: 5
Service: 5
I ordered a birthday cake for pickup at a specific time and when I arrived it was not ready. They asked me to wait 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
As a current employee of this establishment I just want to say that this store; first and foremost is in the midst of a rebuilding phase. Their has been many negative reviews on this store and I’m here to report the whole story. First off our store has suffered a huge turnover due to a number of reasons ranging from unrealistic expectations from a small company to poor employee performance. As for our GM and our owner both of them are amazing hardworking “PEOPLE.” I post the people in all caps because they both are human beings and with that being said they make mistakes like all other human beings do. I was hired on about three months ago as a shift lead and I will say to the reviews about training; the training will only come to you if you are a proactive person seeking for knowledge and desiring to learn your job and perfecting your role in the company. However Our GM is a wonderful woman who even on her off days is always a phone call away to answer any questions you may have. I have been chosen since being hired on to move up as an assistant manager In training and I will say that the cleanliness of the store has been attributed to employees who don’t follow instructions or desire to be payed for doing little to no work. Since being a team member of this establishment I and the rest of our management crew have spent countless hours cleaning and organizing this store to reach its full potential. On the topic of GM of this store, I mentioned earlier she is a wonderful woman but the people who want to post horrible things about her don’t take into account that this woman has worked multiple weeks on end without a day off just so her employees could get their days off and she has been completely reasonable with her demands and has been in my opinion carrying this store on her back for the longest time. Since I have joined the company I can say that I too am now doing my best to put in the work in making sure that the team is becoming trained where I can and even working on the customer service side of things. My customers always know that I appreciate them and hope to see them back soon. The store is by know means perfect but I can say that it is gaining its cleanliness professionalism and it’s customer service back as fast as possible. May I also put to all these negative reviews that instead of posting a stabbing comment to a small business that ruins its chances in growing to its full potential; try being a part of the solution and contacting the management team and addressing constructive criticism that allows us to serve the people of Jasper street and Dayton properly. So in closing I just want to let all the people of Dayton know that whether you have had a bad experience or a good experience in this store you should definitely give us a second chance as I have seen huge strides in the right direction towards success.
I set the pickup for a birthday cake to be 11:30am and I even called a couple of days in advance to confirm this pickup time. When I showed up, they told me to wait 15-20 minutes because she needed to ice the cake. This is ridiculous.
I worked at this particular cold stone and I had a horrible experience with management. The manager is the real problem and deserves to be fired for how she treats staff. Then people wonder why the workers act the way they do. It I'd because of management.
This was my first time ever going to cold stone! It was amazing!
Restaurantji Recommends
This is the slowest service we’ve every gotten. We had a family of 4 in front of us and they legit took 20 minutes to make their ice cream. Then when we finally ordered and received ours, they made it wrong and didn’t even fill the cup. ??
You can tell when management doesn't care about thier employees....you get employees that just want to run out the time.....
Probably the grossest ice cream store I've ever to. Glass countertop was disgusting and the entire store smelled like a dirty bathroom. Do not go here.
I usually don't write reviews, but when I went to this location I didn't get what I paid for. The lady that took my order looked like she was on her first day. She appeared very nervous and you could tell she didn't know her recipes. I noticed that she just sort of stood back for several moments before starting the order. I don't know if she was attempting to ask the other employees for help or what. But I ordered One Smart Brookie with extra cookie dough, but she didn't put any cookie dough in it at all. Also the ice cream tasted slightly freezer burned. The staff seemed pleasant, but for $9 ice cream this trip just missed the mark. You have to make sure the staff is comfortable taking and making orders. If they aren't it's on management to make sure they are shadowing those who are trained, until they can provide good service and be a positive representation of the establishment.As far as the taste of the ice cream goes, please check your refrigeration equipment to make sure it is working properly. It could also be an issue of improper inventory management, as you have employees leaving reviews about product being expired and other alarming situations happening in the workplace.
This is the slowest service we’ve every gotten. We had a family of 4 in front of us and they legit took 20 minutes to make their ice cream. Then when we finally ordered and received ours, they made it wrong and didn’t even fill the cup. ??