Ice cream was good as usual. It was the stuff that was the problem. Most of them were goofing off and being extremely obnoxious the whole time. People waiting for service but the “kids” too busy goofing with each other. Guy employee was the loudest and most obnoxious. The only employee working hard and staying focused was a young lady with long dark brown hair with smallish gold hoop earrings. Guy was annoying as all get out. Not to mention, the counters were left with no one around l. All staff running to back to again, goof around. Cheers to the one young lady who was ACTUALLY being a decent employee. It’s just hard to enjoy ice cream when you can’t hear the person in front of you over the yelling and laughing. It’s okay to have fun at work but keep it professional please.
Atmosphere: 2
Food: 5
Service: 2
Leigh M
Has gone down hill. Employees very audibly groaned as we walked in and hour before closing. Argued over who to go help. Then we're rude and rushed us while looking at new options. Rolled eyes at me when I asked to sample (hot honey... definitely needs sampling before commitment)"Like It" portion was maybe half full.
Atmosphere: 1
Food: 1
Service: 1
LaKeith J
I was served with ice cream that didn't even fill the cup it's served in. After mentioning it to the employee, his answer was "oh".... That's it...oh... no let me correct it or nothing. To be charged what Cold Stone charges I would expect my money's worth!
Atmosphere: 4
Food: 1
Service: 3
Isolation Overland
Service was quick and efficient. The selection was varied with something for everyone. I love the ability to choose from signature treats or create my own concoction. The store was clean and spacious.
G Monk
Service was quick and efficient. The selection was varied with something for everyone. I love the ability to choose from signature treats or create my own concoction. The store was clean and spacious.
Ryan Van Kleeck
Thomas was helping us and he was friendly and made our desserts to perfection. The place was packed and he was busy the entire time. Making creations and running the register. Love experiencing great customer service. He is amazing everytime we go. Thanks!
Shane Grant
Avoid this store if you expect to get a cone and it's even slightly busy, they won't have cones at all, never do. The teenagers working move slower than molasses, so expect to wait for 30 minutes if there are a few people in front of you, while they hang out and make jokes instead of helping customers.
Ryan V.
Thomas was helping us, and he was friendly and made our desserts to perfection. The place was packed, and he was busy the entire time. Making creations and running the register. Love experiencing great customer service. He is amazing every time we go. Thanks!
Lois Schneider
Cold. Ice. Cream. Tasty.
Angela B
My daughter went to the store and she was told they don’t have Apple Pay even though she was there 2 weeks ago and they took it then, so then I tried to order it online and created an account and it said I would get an email but I never got it so then I tried to order without an account and Cold Stones website wouldn’t let me pick a size there for I couldn’t order. So they lost about $50 maybe more that I was going to send. Oh I tried to order though Door Dash too and couldn’t pick sizes there too.
Went through the line they made all three of my icecreams only for me to go to pay and be told they don’t take Apple Pay. I was here two weeks ago and they did take my Apple Pay then. When I went to try to order online their website was malfunctioning and would not let me select the size of any of my treats or I had to upgrade to cone.
Michelle Barto
If I could give zero I would! Placed an online order through Google which says is offered, only to find out upon pick up "we have no record of your order". When shown proof of purchase twice, still refused to make order unless I paid a third time with cash or cars. Also, no manager on site to help other than a shift manager that looked to be 16. HORRIBLE CUSTOMER SERVICE AND STRAIGHT THEFT!!
Joseph Sheppard
fantastic service and shift lead i think her name is charlie is so beautiful
Jetlover X
Lovely ice cream, friendly staff, wonderful :-)
Latasha Van Kleeck
We love ColdStone! Maddie and Jillian were great! The lines were long but everyone was working and it was a calm and happy atmosphere.
Ice cream was good as usual. It was the stuff that was the problem. Most of them were goofing off and being extremely obnoxious the whole time. People waiting for service but the “kids” too busy goofing with each other. Guy employee was the loudest and most obnoxious. The only employee working hard and staying focused was a young lady with long dark brown hair with smallish gold hoop earrings. Guy was annoying as all get out. Not to mention, the counters were left with no one around l. All staff running to back to again, goof around. Cheers to the one young lady who was ACTUALLY being a decent employee. It’s just hard to enjoy ice cream when you can’t hear the person in front of you over the yelling and laughing. It’s okay to have fun at work but keep it professional please.
Atmosphere: 2
Food: 5
Service: 2
Has gone down hill. Employees very audibly groaned as we walked in and hour before closing. Argued over who to go help. Then we're rude and rushed us while looking at new options. Rolled eyes at me when I asked to sample (hot honey... definitely needs sampling before commitment)"Like It" portion was maybe half full.
Atmosphere: 1
Food: 1
Service: 1
I was served with ice cream that didn't even fill the cup it's served in. After mentioning it to the employee, his answer was "oh".... That's it...oh... no let me correct it or nothing. To be charged what Cold Stone charges I would expect my money's worth!
Atmosphere: 4
Food: 1
Service: 3
Service was quick and efficient. The selection was varied with something for everyone. I love the ability to choose from signature treats or create my own concoction. The store was clean and spacious.
Service was quick and efficient. The selection was varied with something for everyone. I love the ability to choose from signature treats or create my own concoction. The store was clean and spacious.
Thomas was helping us and he was friendly and made our desserts to perfection. The place was packed and he was busy the entire time. Making creations and running the register. Love experiencing great customer service. He is amazing everytime we go. Thanks!
Avoid this store if you expect to get a cone and it's even slightly busy, they won't have cones at all, never do. The teenagers working move slower than molasses, so expect to wait for 30 minutes if there are a few people in front of you, while they hang out and make jokes instead of helping customers.
Thomas was helping us, and he was friendly and made our desserts to perfection. The place was packed, and he was busy the entire time. Making creations and running the register. Love experiencing great customer service. He is amazing every time we go. Thanks!
Cold. Ice. Cream. Tasty.
My daughter went to the store and she was told they don’t have Apple Pay even though she was there 2 weeks ago and they took it then, so then I tried to order it online and created an account and it said I would get an email but I never got it so then I tried to order without an account and Cold Stones website wouldn’t let me pick a size there for I couldn’t order. So they lost about $50 maybe more that I was going to send. Oh I tried to order though Door Dash too and couldn’t pick sizes there too.
Restaurantji Recommends
Went through the line they made all three of my icecreams only for me to go to pay and be told they don’t take Apple Pay. I was here two weeks ago and they did take my Apple Pay then. When I went to try to order online their website was malfunctioning and would not let me select the size of any of my treats or I had to upgrade to cone.
If I could give zero I would! Placed an online order through Google which says is offered, only to find out upon pick up "we have no record of your order". When shown proof of purchase twice, still refused to make order unless I paid a third time with cash or cars. Also, no manager on site to help other than a shift manager that looked to be 16. HORRIBLE CUSTOMER SERVICE AND STRAIGHT THEFT!!
fantastic service and shift lead i think her name is charlie is so beautiful
Lovely ice cream, friendly staff, wonderful :-)
We love ColdStone! Maddie and Jillian were great! The lines were long but everyone was working and it was a calm and happy atmosphere.