4th one I've eaten at. Best one by far. I'm a regular now. Great job Team. See you soon!
Atmosphere: 5
Food: 5
Service: 5
Michael Weaver
Staci was very attentive and friendly. The place was very clean and well kept. The manager, Bree, was nice too! We will be coming back soon! 😀
Atmosphere: 5
Food: 5
Service: 5
Kevin Snow
We have been here often, and have always had good service, however today we had amazing service. Staci was awesome and very attentive, she checked on us multiple times to make sure we had an amazing lunch. We will definitely continue to visit this location
Atmosphere: 5
Food: 5
Service: 5
Asher m
Kiara was amazing in drive through she had our food out fast and was genuine. Will be coming back
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mike's Hot Honey Pizza Baked Spaghetti
Keith Garrett
Martin was very kind and helpful during our visit and conversation! Great place to eat!
Atmosphere: 5
Food: 5
Service: 5
Cynthia Lynn Cochran
Serenity was awesome! She checked on my sister and I several times and made sure we had everything we needed.
Atmosphere: 5
Food: 5
Service: 5
Phillip Lance
This is the best Fazoli‘s we’ve been to for years. All the food was incredibly fresh, and they were very generous with the breadsticks! Dulcee was super kind And quick to help us get more breadsticks, clear the table or anything else that we need!
Had chicken alfredo and it was good but there is not alot of chicken, I was also surprised by how much the price has went up but overall it was good
Atmosphere: 5
Food: 4
Service: 5
Vj O
I recently visited the Vandalia location and found part of my drive-through order was missing.
When I called to resolve the issue, I was eventually offered store credit, which I accepted. However, this came only after the manager on duty spoke over me, interrupted me, condescended to me, and raised their voice to me. They also repeatedly blamed other employees for the error. For the record, I did not escalate the situation and actually had to use my 20+ years of customer service experience to de-escalate them and move us back in the direction of a resolution.
When I asked simple questions about how to use or apply the store credit, my inquiries were treated as a burden, and they escalated on me again.
Additionally, my daughter’s pasta lacked sufficient sauce. Most noodles were bone dry despite stirring, and the extra cheese I paid for was barely visible. So even the food we recieved was not great.
Ultimately, given the poor quality of the food and the poor service from a manager-level employee, I doubt I will use the credit. I’d rather eat the cost of a slice of pizza than go back to possibly endure that again. Plus my questions on how to use the credit were never actually answered, so who even knows how to use it.
The manager on duty also said their boss, the restaurant manager, would likely not care about my incomplete order or any complaints about poor service. This suggests a top-down disregard for the customer experience. Whether her words prove true or not, it is very inappropriate for a manager-level employee, or really any employee, to say that to any customer.
Due to the poor service, attitude, and food quality, I recommend visiting the Huber Heights location instead of Vandalia. Huber Heights is just down the road, and neither the food nor the service there have ever been lacking in my experience.
You also won’t have to wonder if the Huber general manager cares about customer service, because other managers probably won’t explicitly say they specifically don’t care.
Atmosphere: 1
Food: 1
Service: 1
Brandon Sturgill
Hot fresh & fast, extremely kind, will be back
Atmosphere: 5
Food: 5
Service: 5
Amber Wells
DULCEE ROCKED. Our visit to Fazoli's was so enjoyable today. She was friendly and so accommodating. She kept the breadsticks coming and the empty plates off our table.
Fast food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo
4th one I've eaten at. Best one by far. I'm a regular now. Great job Team. See you soon!
Atmosphere: 5
Food: 5
Service: 5
Staci was very attentive and friendly. The place was very clean and well kept. The manager, Bree, was nice too! We will be coming back soon! 😀
Atmosphere: 5
Food: 5
Service: 5
We have been here often, and have always had good service, however today we had amazing service. Staci was awesome and very attentive, she checked on us multiple times to make sure we had an amazing lunch. We will definitely continue to visit this location
Atmosphere: 5
Food: 5
Service: 5
Kiara was amazing in drive through she had our food out fast and was genuine. Will be coming back
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mike's Hot Honey Pizza Baked Spaghetti
Martin was very kind and helpful during our visit and conversation! Great place to eat!
Atmosphere: 5
Food: 5
Service: 5
Serenity was awesome! She checked on my sister and I several times and made sure we had everything we needed.
Atmosphere: 5
Food: 5
Service: 5
This is the best Fazoli‘s we’ve been to for years. All the food was incredibly fresh, and they were very generous with the breadsticks! Dulcee was super kind And quick to help us get more breadsticks, clear the table or anything else that we need!
Atmosphere: 5
Food: 5
Service: 5
Martin was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Dulcee was great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dulcet was a great waitresd
Atmosphere: 5
Food: 5
Service: 5
Had chicken alfredo and it was good but there is not alot of chicken, I was also surprised by how much the price has went up but overall it was good
Atmosphere: 5
Food: 4
Service: 5
I recently visited the Vandalia location and found part of my drive-through order was missing.
When I called to resolve the issue, I was eventually offered store credit, which I accepted. However, this came only after the manager on duty spoke over me, interrupted me, condescended to me, and raised their voice to me. They also repeatedly blamed other employees for the error. For the record, I did not escalate the situation and actually had to use my 20+ years of customer service experience to de-escalate them and move us back in the direction of a resolution.
When I asked simple questions about how to use or apply the store credit, my inquiries were treated as a burden, and they escalated on me again.
Additionally, my daughter’s pasta lacked sufficient sauce. Most noodles were bone dry despite stirring, and the extra cheese I paid for was barely visible. So even the food we recieved was not great.
Ultimately, given the poor quality of the food and the poor service from a manager-level employee, I doubt I will use the credit. I’d rather eat the cost of a slice of pizza than go back to possibly endure that again. Plus my questions on how to use the credit were never actually answered, so who even knows how to use it.
The manager on duty also said their boss, the restaurant manager, would likely not care about my incomplete order or any complaints about poor service. This suggests a top-down disregard for the customer experience. Whether her words prove true or not, it is very inappropriate for a manager-level employee, or really any employee, to say that to any customer.
Due to the poor service, attitude, and food quality, I recommend visiting the Huber Heights location instead of Vandalia. Huber Heights is just down the road, and neither the food nor the service there have ever been lacking in my experience.
You also won’t have to wonder if the Huber general manager cares about customer service, because other managers probably won’t explicitly say they specifically don’t care.
Atmosphere: 1
Food: 1
Service: 1
Hot fresh & fast, extremely kind, will be back
Atmosphere: 5
Food: 5
Service: 5
DULCEE ROCKED. Our visit to Fazoli's was so enjoyable today. She was friendly and so accommodating. She kept the breadsticks coming and the empty plates off our table.
Atmosphere: 5
Food: 5
Service: 5
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