“donald is GOATED!!! ordered on doordash and it went thru online but not fully somehow so firehouse didn’t have it. called doordash no credit or anything whatever but reordered and called firehouse and don let me know he’d call me once the second order came through… it never came through! i was coming to terms with eating my own tears for dinner but my second dasher and don made my order without the system and don upgraded me too!! i didn’t ask for anything whatsoever from firehouse but he hooked me up! don is my hero and he made my day 50x better“
“Positive experience for my family, crazy to see 1 star reviews for this shop. We were driving from Illinois to New Jersey and stopped for a late lunch. I was wanting something that would keep me full but not make me feel tired and gross for the rest of the drive. I checked Google Maps as I drove and couldn't find anything. Saw Firehouse on one of those little blue road signs, perfect!
I had a vegetable sub, wife did too, and also a chicken bacon ranch and triple something rather. I forgot to say no dairy when ordering, I said no meat and no cheese but didn't realize it had mayo. We got our food, I spotted the mayo, and thought oh no. I asked the lady who made them if they had mayo and she confirmed. I felt terrible, I made the mistake, I thought it just had deli mustard and didn't consider mayo. She was awesome and remade both sandwiches without mayo. That was extremely nice of her to do.
The guy in the Dr. Pepper hat working the register was extremely nice. I should have told him no mayo. I don't get the opportunity to eat Firehouse much and didn't know what came on it. Anyway, thanks for remaking those, they were excellent!
The kids really enjoyed their meaty subs too. It was a great stop for lunch. I drove another 8 hours with no problem. Felt great and stayed full.“