Firehouse Subs North Heights Plaza

Positive experience for my family, crazy to see 1 star reviews for this shop. We were driving from Illinois to New Jersey and stopped for a late lunch. I was wanting something that would keep me full but not make me feel tired and gross for the rest of the drive. I checked Google Maps as I drove and couldn't find anything. Saw Firehouse on one of those little blue road signs, perfect!

I had a vegetable sub, wife did too, and also a chicken bacon ranch and triple something rather. I forgot to say no dairy when ordering, I said no meat and no cheese but didn't realize it had mayo. We got our food, I spotted the mayo, and thought oh no. I asked the lady who made them if they had mayo and she confirmed. I felt terrible, I made the mistake, I thought it just had deli mustard and didn't consider mayo. She was awesome and remade both sandwiches without mayo. That was extremely nice of her to do.

The guy in the Dr. Pepper hat working the register was extremely nice. I should have told him no mayo. I don't get the opportunity to eat Firehouse much and didn't know what came on it. Anyway, thanks for remaking those, they were excellent!

The kids really enjoyed their meaty subs too. It was a great stop for lunch. I drove another 8 hours with no problem. Felt great and stayed full.

Atmosphere: 5

Food: 5

Service: 5

Good quality, taste and freshness.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub

It was awesome. I had an Italian sub and nice people there also.

Atmosphere: 5

Food: 5

Service: 5

Great sandwich, friendly staff, clean store. Parking gets crowded, but there's usually room.

Atmosphere: 5

Food: 5

Service: 5

I always eat the pickle while driving home! The smell gets me everything, can't resist.

Atmosphere: 5

Food: 5

Service: 5

I have tried this place three times and each time is just as bad as the first. This time the only part of the food that was hot was the sauce and cheese so it would be melted, the meatballs were barely lukewarm. I'm not going to waste my time and go back and I definitely don't recommend this place.

Atmosphere: 1

Food: 1

Service: 3

Great food and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Best sub shop hands down!

Atmosphere: 5

Food: 5

Service: 5

We love firehouse subs! Always our go to easy food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jamaican Jerk Turkey, Engineer

Fast & Friendly.

Atmosphere: 5

Food: 5

Service: 5

The food was great. It was hot and fresh, and Angela was very nice customer and she could raise

Atmosphere: 5

Food: 5

Service: 5

Always great service 👍

Atmosphere: 5

Food: 5

Service: 5

Very friendly welcome, and a great gluten free turkey sub!

Atmosphere: 5

Food: 5

Service: 5

Love and respect firehouse subs, have for years. But the staffing tonight was horrible. I work customer service industry and I know busy, I get it and respect it. But 6 people on staff with one person running around doing everything, is a staffing issue. Not to mention the 25 minutes I stood at the online order pickup rack with no acknowledgement from any of the 6 members on staff other than the poor kid that was running around doing everything. Props to that kid, he’s an amazing employee, the rest, not so much: I will not be back.

Atmosphere: 1

Food: 5

Service: 1

I ordered a gluten free veggie sandwich. Other Places usually don't get it 100% right. I'm happy to use Firehouse as my goto place for Subs. The bread is fresh, the veggies are fresh, the sandwich is well made and every bite was enjoyable and delicious. Hey Firehouse put some gluten free cookies on that menu please and thank you!

Atmosphere: 5

Food: 5

Service: 5