I bought a 12 piece dinner for my family that cost $39. I ordered spicy chicken and just got home after a long day. Come to find all that is in my box are original, NO SPICY!!!
This is the 3rd time this happened. I called and talked to someone who claimed to be “one of the managers”. All he said was “my apologies, I am sorry about that”. I told him I am not eating dinner and my sister isn’t eating dinner because we only eat spicy. He said again “I’m sorry about that”. He made no effort to make the food right.
I usually drive out of my way and go to the Huber Heights location. I am stupid for even thinking that once the Troy street location would get anything right. I do not trust going back there. Just wasted my $39. This site is not allowing me to upload my receipt as proof.
Noctis Caelum
While it is refreshing to no longer have to wait 20 minutes for a dine in meal, improvement is still needed. Drink station needs a desperate cleaning and sanitizing, but honestly this time around it was way better. Keep improving, food was hot and fresh. Good job keep growing.
Atmosphere: 2
Food: 5
Service: 3
Jeremy Hughel
The food is never on point. Wait times are high and portions are down
If it wasn’t for the cute little Arabic girl I wouldn’t even come back
Atmosphere: 2
Food: 2
Service: 3
Tiffany Slone
My boyfriend and I are visiting Dayton today to do some shopping. We decided to stop at Lee's, as I was starving and needed something quick. I got a chicken sandwich, potato wedges, and deep fried pickles, and my boyfriend got liver and gizzard. Neither one of us could eat any of the food, as it was so terrible. My chicken was hard and rubbery, the potato wedges soggy and tasted awful. I've never paid $27 for food and had to throw it all away. I hate wasting food or money, so I will eat food that I don't like, especially when I'm this hungry. But I couldn't even force it down. I told my boyfriend I wouldn't even feel right giving the food to a homeless person.
Atmosphere: 1
Food: 1
Service: 1
Mary Nielsen Castillejos
The attendant was very Sweet & helpful
Atmosphere: 4
Food: 5
Service: 5
Jontae Jaudon
Love the spicy wings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meal Includes 2 Sides and 4 Biscuits
Shay Prather
Just move here from cincy area and lees chicken is in my neighborhood…I enjoy lees usually is great hot food …not this one …first time I came order 2 biscuits with a meal …biscuits hard as a rock smh and that was why I came for fresh hot biscuits ….I was pissed cause I got all the way to work …and really had my mind on those biscuits and how soft they would be as I enjoyed ….I gave it one more shot,this time I order a meal …number 3 …smfh looks like chicken nuggets ,hard ,dry …mash potatoes was good biscuits hard …apple pies not cooked not enough sticking to wrapper …well I won’t be back ..definitely will stick with cincy lees chicken …what a bummer lees has good food when the cooks cook it right …no love here ! Thanks but no thanks !
Atmosphere: 3
Food: 1
Service: 3
Gaze Hound
Charge you fees with out telling you
Angelina T Rodriguez
The person in this place is very mean, rude and disrespectful. They ignore you and very much no respect for customer.
Atmosphere: 1
Food: 1
Service: 1
Tim Long
Ive been eating at this location off and on for 40 years. It looks the same as it did 40 years ago. Needs updated severely!
Food and service are hit and miss but yesterday it was very bad. I ordered a liver dinner with mashed potatoes and green beans. And a large ice water. They charge 50 cents for the ice water which is fine. But they only give me a medium when I paid for a large. I don’t want it free, I drink water not pop but if I pay for a large I want a large. I didn’t say nothing.
Then get to my destination to eat and and discover that I only got half liver and half something else that I didn’t even know what it was. Couldn’t eat it. I would have went back my son is in children’s hospital and I didn’t want to leave him again.
I’m very disappointed in the food I received and the incompetence of the employees who served it. It’s not that hard to put liver mashed potatoes and green pecans in a container with a large ice water and hand it out. It’s just plain incompetence!
Just to be clear my receipt said large water so I know it wasn’t a mistake on my part.
And what they don’t tell you is that they charge a service charge if you use a card, which is illegal without telling people! I was quoted one price at the speaker and then when I went to the window and paid with cash, I was given another price. I thought they were cheating themselves and I asked about it and I was told that service charge if I pay cash I get a discount. That’s highly dishonest and illegal to charge someone to service charge without telling them!
I think my days at least especially this location are over.
*update…… Lees responded below and I’m appreciative. I dont want nothing free so I’m not going to the website and giving my contact information.
I visited the Troy street location on Monday March 15th around 10:45 am. And I ordered a liver dinner with mashed potatoes, green beans and two jalapeño peppers and a large ice water.
HEALTH DEPARTMENT NEEDS TO DO A RANDOM VISIT. this place is unprofessional, unsanitary, just downright NASTY.
Atmosphere: 1
Food: 1
Service: 1
OhioFoodie_
Service was fantastic, food was hot and fresh, the chicken strips were HUGE & tender
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gizzards and Chicken Livers, 2 Piece Chicken Snack, Fried Apple Pie, Fish and Chips Combo, Corn on the Cob, 8 Piece Mixed Chicken Box, Meal Includes 2 Sides and 4 Biscuits, Chicken Sandwich, Breast, Gravy, Potato Salad, Birthday Cake, Potato Wedges, Fried Chicken Dinner, Coleslaw, Mashed Potatoes, Famous Chicken Sandwich Combo, Chicken Fingers
Stephaine Kelly
Did not have what I wanted ?
Atmosphere: 3
Food: 1
Service: 3
Lee Hasselbeck
I waited until my fourth visit to leave a review, just in case I experienced a bad day or two. First two times the cashier seemed to have no idea what was on the menu, or how to work the POS. every time the did Is just plain bad. The chicken is cold, rubbery, old, and most of the time not what I ordered. It's like they just pick whatever is the oldest chicken in the warmer to offload it on me. The potatoes are dry, and the gravy is almost straight water. Literally nothing here is good. I will pack my lunch every day at whatever cost so I don't have to come to this place ever again.
I bought a 12 piece dinner for my family that cost $39. I ordered spicy chicken and just got home after a long day. Come to find all that is in my box are original, NO SPICY!!! This is the 3rd time this happened. I called and talked to someone who claimed to be “one of the managers”. All he said was “my apologies, I am sorry about that”. I told him I am not eating dinner and my sister isn’t eating dinner because we only eat spicy. He said again “I’m sorry about that”. He made no effort to make the food right. I usually drive out of my way and go to the Huber Heights location. I am stupid for even thinking that once the Troy street location would get anything right. I do not trust going back there. Just wasted my $39. This site is not allowing me to upload my receipt as proof.
While it is refreshing to no longer have to wait 20 minutes for a dine in meal, improvement is still needed. Drink station needs a desperate cleaning and sanitizing, but honestly this time around it was way better. Keep improving, food was hot and fresh. Good job keep growing.
Atmosphere: 2
Food: 5
Service: 3
The food is never on point. Wait times are high and portions are down
If it wasn’t for the cute little Arabic girl I wouldn’t even come back
Atmosphere: 2
Food: 2
Service: 3
My boyfriend and I are visiting Dayton today to do some shopping. We decided to stop at Lee's, as I was starving and needed something quick. I got a chicken sandwich, potato wedges, and deep fried pickles, and my boyfriend got liver and gizzard. Neither one of us could eat any of the food, as it was so terrible. My chicken was hard and rubbery, the potato wedges soggy and tasted awful. I've never paid $27 for food and had to throw it all away. I hate wasting food or money, so I will eat food that I don't like, especially when I'm this hungry. But I couldn't even force it down. I told my boyfriend I wouldn't even feel right giving the food to a homeless person.
Atmosphere: 1
Food: 1
Service: 1
The attendant was very
Sweet & helpful
Atmosphere: 4
Food: 5
Service: 5
Love the spicy wings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meal Includes 2 Sides and 4 Biscuits
Just move here from cincy area and lees chicken is in my neighborhood…I enjoy lees usually is great hot food …not this one …first time I came order 2 biscuits with a meal …biscuits hard as a rock smh and that was why I came for fresh hot biscuits ….I was pissed cause I got all the way to work …and really had my mind on those biscuits and how soft they would be as I enjoyed ….I gave it one more shot,this time I order a meal …number 3 …smfh looks like chicken nuggets ,hard ,dry …mash potatoes was good biscuits hard …apple pies not cooked not enough sticking to wrapper …well I won’t be back ..definitely will stick with cincy lees chicken …what a bummer lees has good food when the cooks cook it right …no love here ! Thanks but no thanks !
Atmosphere: 3
Food: 1
Service: 3
Charge you fees with out telling you
The person in this place is very mean, rude and disrespectful. They ignore you and very much no respect for customer.
Atmosphere: 1
Food: 1
Service: 1
Ive been eating at this location off and on for 40 years. It looks the same as it did 40 years ago. Needs updated severely!
Food and service are hit and miss but yesterday it was very bad. I ordered a liver dinner with mashed potatoes and green beans. And a large ice water. They charge 50 cents for the ice water which is fine. But they only give me a medium when I paid for a large. I don’t want it free, I drink water not pop but if I pay for a large I want a large. I didn’t say nothing.
Then get to my destination to eat and and discover that I only got half liver and half something else that I didn’t even know what it was. Couldn’t eat it. I would have went back my son is in children’s hospital and I didn’t want to leave him again.
I’m very disappointed in the food I received and the incompetence of the employees who served it. It’s not that hard to put liver mashed potatoes and green pecans in a container with a large ice water and hand it out. It’s just plain incompetence!
Just to be clear my receipt said large water so I know it wasn’t a mistake on my part.
And what they don’t tell you is that they charge a service charge if you use a card, which is illegal without telling people! I was quoted one price at the speaker and then when I went to the window and paid with cash, I was given another price. I thought they were cheating themselves and I asked about it and I was told that service charge if I pay cash I get a discount. That’s highly dishonest and illegal to charge someone to service charge without telling them!
I think my days at least especially this location are over.
*update……
Lees responded below and I’m appreciative. I dont want nothing free so I’m not going to the website and giving my contact information.
I visited the Troy street location on Monday March 15th around 10:45 am. And I ordered a liver dinner with mashed potatoes, green beans and two jalapeño peppers and a large ice water.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
HEALTH DEPARTMENT NEEDS TO DO A RANDOM VISIT. this place is unprofessional, unsanitary, just downright NASTY.
Atmosphere: 1
Food: 1
Service: 1
Service was fantastic, food was hot and fresh, the chicken strips were HUGE & tender
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gizzards and Chicken Livers, 2 Piece Chicken Snack, Fried Apple Pie, Fish and Chips Combo, Corn on the Cob, 8 Piece Mixed Chicken Box, Meal Includes 2 Sides and 4 Biscuits, Chicken Sandwich, Breast, Gravy, Potato Salad, Birthday Cake, Potato Wedges, Fried Chicken Dinner, Coleslaw, Mashed Potatoes, Famous Chicken Sandwich Combo, Chicken Fingers
Did not have what I wanted ?
Atmosphere: 3
Food: 1
Service: 3
I waited until my fourth visit to leave a review, just in case I experienced a bad day or two. First two times the cashier seemed to have no idea what was on the menu, or how to work the POS. every time the did Is just plain bad. The chicken is cold, rubbery, old, and most of the time not what I ordered. It's like they just pick whatever is the oldest chicken in the warmer to offload it on me. The potatoes are dry, and the gravy is almost straight water. Literally nothing here is good. I will pack my lunch every day at whatever cost so I don't have to come to this place ever again.
Atmosphere: 2
Food: 1
Service: 2
Very good
Atmosphere: 5
Food: 5
Service: 5