Penn Station East Coast Subs

Stood there and not a single person working attempted to acknowledge me but this guy walks in 10 min after I been standing there l, greet him and give his order. After 5 more minutes of not even being acknowledged I asked for a refund and the guy in the maroon shirts ask for my phone number and said I get my refund in a few days. No apology for acting like I wasn’t even in the store.

Atmosphere: 1

Service: 1

Their service was great! New employee apologized so much for not knowing how to do rewards. Manager was excellent with helping, plus the food was hot and delicious!

Atmosphere: 5

Food: 5

Service: 5

When we entered every table was dirty. I had to clean off a table to eat at. It took an hour for our sandwiches to get made and we finely got the sandwiches they seemed thrown together and had very little meat on them. Was not impressed this time.

Atmosphere: 2

Food: 3

Service: 2

Best sandwich on the planet. Hot Italian!

Food: 5

Service: 5

This is the only penn station I will eat at . Being a recent agm at another location.. this store really knows how to push food through.. friendly , helping, and clean. Everytime we come in here .. greetings everytime! Today i have been checked on by 5 different workers including mangt. when leaving .. thank you have a great day. These days those values are tossed in the dirt but the management team here . Blue ,maroon and red shirts are all professional. Including the workers . Thank you for being a great place to eat.

Atmosphere: 5

Food: 5

Service: 5

Where is the meat??? I got a cheesesteak and it had close to zero meat on it. Just a flat piece of bread with veggies and a few tiny pieces of cheesesteak. I will go to the other location by the mall from now on.

Atmosphere: 4

Food: 2

Service: 4

best subs ever

Atmosphere: 4

Food: 5

Service: 5

The employees here were extremely nice and the food was delicious.

Atmosphere: 5

Food: 5

Service: 5

Really quick service and Delicious food and Yes I'm going back

My feveret sandwich

Ughhh....the food here is plain gross. I ordered a pizza sub, and it was a tasteless, wet mess. After 2 bites, I was done. This was my second visit here....as the first visit was just as bad. After my first visit, I thought they just had an off day and I would give them a second chance. My mistake.

It takes them a half hour to prepare a sandwich.

Cheesesteak had more cheese on it than steak.
Added peppers and onions to the sandwich .
Threw the sandwich away after only taking a few bites. Fries were ok..

Good fresh food.

Extremely unprofessional and rude. I ordered a sub with tomatoes on the side, got home to realize tomatoes were all over it. Normally not a big deal, I thought I would just go have the sub re made. I arrive back at the location and the staff member Christopher tells me he know for a fact he did not put tomatoes on my sub. Told me I had put them on there myself with the side of tomatoes I was given. He refused to remake my food until I went back home and retrieved the side of tomatoes to prove that I hadn't put them on there myself. So I went back home, got the side of tomatoes and then went back to penn station for a third time. Then Christopher finally remade my food. No apology for running me back and forth nor did he admit that it was his mistake. Once I received my food I asked another staff member if he was the manager or if Christopher was. He just stared at me blankly and after I asked about 3 more times he finally said he was kind of a manger and said he didnt know what to tell me. He did not care. Then Christopher steps in and was like WHAT , WHAT YOU TALKIN BOUT ME, getting almost hostile and then I started to feel threatened by how up set he was and he the manor he approached me. I'm a female and he bigger and is rather intimidating. I'm posting under my husband's account. I asked for both of there names and Christopher gave me his while bobbing head and giving me attitude. The other workers name was Harrison. Or so he said. I understand mistakes happen, but to pretty much be called a liar and refuse to correct his mistake is very unprofessional. By far the worst experience I have had at a penn station chain and I will not be back.