Penn Station East Coast Subs

I always enjoy the food but this time my wife and I went for lunch. While at counter trying to place order, we could not hear the person taking orders because there was a boom box setting beside him blasting at the cooks on the grill. It was completely rude and unprofessional. Next time we go, and music is like that we have both agreed to just turn around and go to submarine house across street instead. Wife ended up with sandwich that was not as ordered since no on including employee could hear .
Managers need to stop letting employees do this, Customer service is gone

Update: hoping this was an outlier, but we waited thirty (30!) minutes for two cheese steak sandwiches. That is too long for a QSR.

Philly steak and cheese is our favorite, but their chicken salad comes in a close second. (yes, chicken salad). The kids love their cookies.

Staff were hard workers I don't think they stopped cooking or cleaning the whole time.

Staff is nice and service was fast!

I found this location to be quite satisfactory, especially after visiting another location and having a less than stellar experience. Service was fast, food was good, and an employee even checked on me to see if my food was alright before I left. Whoever is managing this franchise is doing something right. Promote now!

The service this day was not the best. I think the guy helping us forgot he was at work when we placed our order over the phone.

Penn Station in Huber used to be my favorite fast food restaurant. I have gone there for years. The last two times in a span of 6 months....favorite....not so much.
It always looked clean....now not so much. The food has always been good....now not so much. My visit there on 3/3/25 was very disappointing. After going down the list of what I dont want and want(lettuce, tomatoes, cooked onions, raw onions, banana peppers, pickles, provolone cheese) on a Grilled Vege Sub....I still get home to find lettuce and raw onions missing and very few tomatoes. Instead of the open faced sub with plenty of veges that I used to received. I got a sub with very little veges that looked like it was glued shut with cheese. Hello Supervisors and Managers.....wake up!

Foods always good service too

Great steak sandwich

Did you change brands of provolone or side with a cheaper company. Ordered a steak and cheese and wife ordered chicken parm. The cheese was like sauce and not cheese. I eat there often but tonight, neither my wife nor I liked the cheese this evening. Whatever it is, it's nasty. Thought I was eating beef stroganoff and ended throwing away 80% of it. Dog didn't even want it.

It was fast and good service

Its penn station. Always great. Not the most prominent location but the food is great.

Atmosphere: 3

Food: 5

Service: 3

Not friendly at all

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Turkey Bacon Ranch Wrap

Shout out to your team.
I went in around 2pm today and as I was walking in the door my monitor went off saying my blood sugars was dropping and was dropping quick and extremely low. Your team took great care of me and I was able to get my blood sugar steady while waiting on my sub.
You guys rock...
Thank you for the great service, the great care and the amazing food.

Atmosphere: 5

Food: 5

Service: 5

So delicious

Atmosphere: 5

Food: 5

Service: 5