This is by far the worst experience I have every experienced with a restaurant I ordered food on superbowl night I was provided a confirmation # I called to add a cup of cheese to the order that I forgot to add on. They proceeded to tell me there is no order there I told them I have a confirmation # they at that point tells me the order was cancelled. I call in to replace the order thinking it’s an online issue they proceeded to tell me someone called and stated their card was stolen and a purchase was made. Which is mind blowing I’m appalled seeing that this payment method is the same payment method I have in my Pizza Hut app that’s been attached to my account for 5+ years I have always paid with my same card I usually use the Centerville location but recently moved to Kettering so I say that’s impossible ask to pay another way they refused now I’m really frustrated I just want to get my children fed. They just didn’t want to deliver clearly they were watching the game if I offered another payment method there should not have been an issue. I ask for more information she proceeded to hang up the phone leaving me with all types of questions 1st my bank would have notified me 2nd they still have the payment pending in my account they stated oh it will release in a few days i call to speak to the GM Ken no help I’m interested if a card was reported stolen why wouldn’t a report be made? Minding you the card I have again the same card I have been using for years still have this card. the way it was handled was rude it’s a terrible experience my financial institution has no idea why this would have happened i work hard for my money and would never use a payment method that does not belong to me the fact I was refused service is crazy behavior and unacceptable my payment method has my name on the card and is associated with my account The GM Ken lacked sympathy never explained why I couldn’t place a order with cash or another card. I am disgusted to say the least me and my children have been ordering with them for 8+ years and so glad I was able to call a local pizza place and get service I have will no longer order from Pizza Hut and I am still left with unanswered questions? They refused to go over prior payment history to confirm what I was saying is true I have been using this card with my institution for years to place orders with Pizza Hut he proceeded to say he can’t access that but my app still has my same info same payment. Why is the charges still pending and have not been released. I asked for corporate # he proceeded to tell me he is the only one to handle it…how if you state you don’t have records to verify my orders? He gives me a # that has no option to speak to anyone I have since opened a BB report to investigate and I want answers I have been a loyal customer for years so much that I have free rewards on the app I will not be using I am disgusted and would like the funds to be released again since it still states pending and my order was canceled terrible experience. Lack of support, lack of customer service and cannot provide any information. I called my financial institution to dispute but it’s pending. Very upset and now my money is on hold on an account that “supposedly didn’t belong to me”
Atmosphere: 1
Food: 1
Service: 1
Ryan
do not recommend their gift cards. Difficult to use. You have to know the purchase location zip code. Crazy, right?
The pizza was delicious!
Atmosphere: 4
Food: 5
Service: 5
David Campbell
Had a order through door dash...dasher was waiting for two hours for pick up and they said they never made it an no body showed up for the order anyway..was really rude and hung up on me...tera was the name.....advise DO.NOT EAT THERE
Mandi Overman
This Pizza Hut location has made big improvements lately. Our pan pizzas have been perfect for two weeks in a row! Crisp crust on the outside, soft and fluffy on the inside! The toppings have been great! The delivery drivers are super courteous and always on time! I don't think we will get pizza from anywhere else. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Kayla Young
Ordered wings with pizza delivery, wings did not get delivered and pizza was soggy.
Food: 2
Service: 1
Ray Hartshorn
I placed an order on Tuesday, August 12th online for the Tuesday personal pan deal for $2 up to four pizzas. I ordered four pizzas. The total was $8. I paid at the store and was charged $9.20 through bank statement posted following day. Just so happens to be 15% more than my total. Be aware everyone for this store location for adding in 15% tips after transaction and leaving the store. This is the store at 900 East Dorothy Lane Kettering, Ohio.
David Denman
Didn't care for the pizza sauce. Tasted like it had BBQ sauce mixed in.
Atmosphere: 5
Food: 4
Service: 5
Tony Wyman
Great and fast service on three pizzas. Took 12 minutes!
Atmosphere: 3
Food: 5
Service: 5
Liz Reffitt
Thank you for fantastic customer service. It's greatly appreciated
I ordered wings from them last night and got sick after eating them. Went to the emergency room and have food poisoning.
Atmosphere: 1
Food: 1
Service: 1
jennifer Fry
I always order from the Dorothy Lane location, and they never disappoint! The manager Cory answered my call and I was having a bad day, he was patient and kind.. I made a point to call him and thank him. My pizza was delivered very fast, and it's great! Thank you Dorothy Lane Pizza Hut!
Food: 5
Service: 5
Marcus Henness
Why can't you deliver to Walnut Hills?
Karen Lynch
First of all I could not understand the guy that was waiting on me, then he hung up on me. I called back and he said something about delivery and hung up on me again. I will not be calling this Pizza Hut on Dorothy lane ever again.
This is by far the worst experience I have every experienced with a restaurant I ordered food on superbowl night I was provided a confirmation # I called to add a cup of cheese to the order that I forgot to add on. They proceeded to tell me there is no order there I told them I have a confirmation # they at that point tells me the order was cancelled. I call in to replace the order thinking it’s an online issue they proceeded to tell me someone called and stated their card was stolen and a purchase was made. Which is mind blowing I’m appalled seeing that this payment method is the same payment method I have in my Pizza Hut app that’s been attached to my account for 5+ years I have always paid with my same card I usually use the Centerville location but recently moved to Kettering so I say that’s impossible ask to pay another way they refused now I’m really frustrated I just want to get my children fed. They just didn’t want to deliver clearly they were watching the game if I offered another payment method there should not have been an issue. I ask for more information she proceeded to hang up the phone leaving me with all types of questions 1st my bank would have notified me 2nd they still have the payment pending in my account they stated oh it will release in a few days i call to speak to the GM Ken no help I’m interested if a card was reported stolen why wouldn’t a report be made? Minding you the card I have again the same card I have been using for years still have this card. the way it was handled was rude it’s a terrible experience my financial institution has no idea why this would have happened i work hard for my money and would never use a payment method that does not belong to me the fact I was refused service is crazy behavior and unacceptable my payment method has my name on the card and is associated with my account The GM Ken lacked sympathy never explained why I couldn’t place a order with cash or another card. I am disgusted to say the least me and my children have been ordering with them for 8+ years and so glad I was able to call a local pizza place and get service I have will no longer order from Pizza Hut and I am still left with unanswered questions? They refused to go over prior payment history to confirm what I was saying is true I have been using this card with my institution for years to place orders with Pizza Hut he proceeded to say he can’t access that but my app still has my same info same payment. Why is the charges still pending and have not been released. I asked for corporate # he proceeded to tell me he is the only one to handle it…how if you state you don’t have records to verify my orders? He gives me a # that has no option to speak to anyone I have since opened a BB report to investigate and I want answers I have been a loyal customer for years so much that I have free rewards on the app I will not be using I am disgusted and would like the funds to be released again since it still states pending and my order was canceled terrible experience. Lack of support, lack of customer service and cannot provide any information. I called my financial institution to dispute but it’s pending. Very upset and now my money is on hold on an account that “supposedly didn’t belong to me”
Atmosphere: 1
Food: 1
Service: 1
do not recommend their gift cards. Difficult to use. You have to know the purchase location zip code. Crazy, right?
The pizza was delicious!
Atmosphere: 4
Food: 5
Service: 5
Had a order through door dash...dasher was waiting for two hours for pick up and they said they never made it an no body showed up for the order anyway..was really rude and hung up on me...tera was the name.....advise DO.NOT EAT THERE
This Pizza Hut location has made big improvements lately. Our pan pizzas have been perfect for two weeks in a row! Crisp crust on the outside, soft and fluffy on the inside! The toppings have been great! The delivery drivers are super courteous and always on time! I don't think we will get pizza from anywhere else. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Ordered wings with pizza delivery, wings did not get delivered and pizza was soggy.
Food: 2
Service: 1
I placed an order on Tuesday, August 12th online for the Tuesday personal pan deal for $2 up to four pizzas. I ordered four pizzas. The total was $8. I paid at the store and was charged $9.20 through bank statement posted following day. Just so happens to be 15% more than my total. Be aware everyone for this store location for adding in 15% tips after transaction and leaving the store. This is the store at 900 East Dorothy Lane Kettering, Ohio.
Didn't care for the pizza sauce. Tasted like it had BBQ sauce mixed in.
Atmosphere: 5
Food: 4
Service: 5
Great and fast service on three pizzas. Took 12 minutes!
Atmosphere: 3
Food: 5
Service: 5
Thank you for fantastic customer service. It's greatly appreciated
Atmosphere: 5
Food: 5
Service: 5
Always great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered wings from them last night and got sick after eating them. Went to the emergency room and have food poisoning.
Atmosphere: 1
Food: 1
Service: 1
I always order from the Dorothy Lane location, and they never disappoint! The manager Cory answered my call and I was having a bad day, he was patient and kind.. I made a point to call him and thank him. My pizza was delivered very fast, and it's great! Thank you Dorothy Lane Pizza Hut!
Food: 5
Service: 5
Why can't you deliver to Walnut Hills?
First of all I could not understand the
guy that was waiting on me, then he hung up on me. I called back and he said something about delivery and hung up on me again. I will not be calling this Pizza Hut on Dorothy lane ever again.
Service: 1
Great food, friendly staff & clean store
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
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