They don't deliver. They outsource to the braindead tards at doordash. I am beyond tired of paying $9 for a single burger then having someone who doesn't understand English give my food to my neighbor.
Atmosphere: 1
Food: 1
Service: 1
Terry Moreland
Wanted to charge a disabled veteran 10 bucks for the free meal. Short light skinned manager read the company website from my phone and refused the veteran promotion. So sad.i will certainly deny any deliveries from this establishment. And ban my children and grandchildren from eating from there
Atmosphere: 1
Service: 1
geyez sixnine
Great!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger, Smash Tots
Destiny Williams
Terrible customer service. They ran out of regular buns. All they had were chipotle or gluten-free buns, which you have to pay additional money for. That was not properly explained. Why make the customer pay additional money when you are at fault. When I asked to speak to a Manger to have the additional charges taken off, some rude and unprofessional person told me it was my fault for not choosing to have the burgers without a bun.
Service: 1
antipsychotic
Food was good, but I saw a roach behind the soda fountain. Should be condemned based on that alone. Never come here if you value your health.
Atmosphere: 1
Food: 4
Service: 3
Daniel Sohalmy
Dirty, smells bad (weed), and employees sleep on the bench. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Shannon Arnwine
This was my first experience at any Smashburger restaurant. We visited the one on/next to the University of Dayton’s campus. Before I go on, I do want to say that I understand that this is a fast food restaurant. I don’t expect the service and atmosphere to be that of a five star restaurant. However, I was really disappointed. After ordering my food, I went to the restroom, which had what appeared to be soy sauce splattered on the ground, right in front of the door on the inside of the bathroom. I went and told the worker at the register and he shrugged his shoulders and put his hands in the air and said “the ceiling is leaking”, and sure enough when I went back and looked up at the ceiling, it had deep brown colored liquid collected around the ceiling tile. The leak is out of the worker’s control, but the cleanup wasn’t, which he didn’t bother to offer. As we waited for our food, there were several interactions between the workers themselves that really declined the overall feel of the place. As soon as the worker took our order, he got on his phone. Then we noticed another worker using foul language and flipping off what seemed to be one of the cooks in the back. This was all front and center of right behind the register. When we got our food, the taste of the food was great. Juicy burger, good flavor on the smash tots. However, my burger had way too much mayo slathered on, and found a puddle of grease at the bottom of my smash tots. Of course I know they are fried in oil, but it just looked like no one took the few seconds to drain it off. Don’t get me wrong, I still ate it, because it tasted great, it just wasn’t appealing to see, that’s all. Overall, I know this experience (hopefully) doesn’t represent all Smashburger restaurants, but it was a disappointing one for my first ever time trying it.
Atmosphere: 1
Food: 2
Service: 1
Dave Smith
Burgers are great (including turkey burger), and prices are fair.
Went in at 9:30, 30 minutes before close and as soon as I walked up to the counter the cashier asked if I was a pick up order. I said no and he replied with “well the grills off for the night idk what to tell you.” Food always tastes stale and low quality not really suprised the service is the same. Definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
NuVision Media Life
Ordered a meal and my brussel sprouts was so salty tasting that my blood pressure level shot through the roof instantly. The burger was swimming in mayo. Sloppily put together. I was very disappointed after seeing so many photos on Facebook advertisement. Nothing never looks as good as it does as advertised.
Food: 2
Jason Garnes
Parking: Behind the building is an area for all the businesses.
Good burgers.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Bacon Smashburger
They don't deliver. They outsource to the braindead tards at doordash. I am beyond tired of paying $9 for a single burger then having someone who doesn't understand English give my food to my neighbor.
Atmosphere: 1
Food: 1
Service: 1
Wanted to charge a disabled veteran 10 bucks for the free meal.
Short light skinned manager read the company website from my phone and refused the veteran promotion. So sad.i will certainly deny any deliveries from this establishment. And ban my children and grandchildren from eating from there
Atmosphere: 1
Service: 1
Great!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger, Smash Tots
Terrible customer service. They ran out of regular buns. All they had were chipotle or gluten-free buns, which you have to pay additional money for. That was not properly explained. Why make the customer pay additional money when you are at fault. When I asked to speak to a Manger to have the additional charges taken off, some rude and unprofessional person told me it was my fault for not choosing to have the burgers without a bun.
Service: 1
Food was good, but I saw a roach behind the soda fountain. Should be condemned based on that alone. Never come here if you value your health.
Atmosphere: 1
Food: 4
Service: 3
Dirty, smells bad (weed), and employees sleep on the bench. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
This was my first experience at any Smashburger restaurant. We visited the one on/next to the University of Dayton’s campus. Before I go on, I do want to say that I understand that this is a fast food restaurant. I don’t expect the service and atmosphere to be that of a five star restaurant. However, I was really disappointed. After ordering my food, I went to the restroom, which had what appeared to be soy sauce splattered on the ground, right in front of the door on the inside of the bathroom. I went and told the worker at the register and he shrugged his shoulders and put his hands in the air and said “the ceiling is leaking”, and sure enough when I went back and looked up at the ceiling, it had deep brown colored liquid collected around the ceiling tile. The leak is out of the worker’s control, but the cleanup wasn’t, which he didn’t bother to offer. As we waited for our food, there were several interactions between the workers themselves that really declined the overall feel of the place. As soon as the worker took our order, he got on his phone. Then we noticed another worker using foul language and flipping off what seemed to be one of the cooks in the back. This was all front and center of right behind the register. When we got our food, the taste of the food was great. Juicy burger, good flavor on the smash tots. However, my burger had way too much mayo slathered on, and found a puddle of grease at the bottom of my smash tots. Of course I know they are fried in oil, but it just looked like no one took the few seconds to drain it off. Don’t get me wrong, I still ate it, because it tasted great, it just wasn’t appealing to see, that’s all. Overall, I know this experience (hopefully) doesn’t represent all Smashburger restaurants, but it was a disappointing one for my first ever time trying it.
Atmosphere: 1
Food: 2
Service: 1
Burgers are great (including turkey burger), and prices are fair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon Smash Burger, Fries
Nice employees. Fast service. Food always fresh. Burgers made well.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Went in at 9:30, 30 minutes before close and as soon as I walked up to the counter the cashier asked if I was a pick up order. I said no and he replied with “well the grills off for the night idk what to tell you.” Food always tastes stale and low quality not really suprised the service is the same. Definitely won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Ordered a meal and my brussel sprouts was so salty tasting that my blood pressure level shot through the roof instantly. The burger was swimming in mayo. Sloppily put together. I was very disappointed after seeing so many photos on Facebook advertisement. Nothing never looks as good as it does as advertised.
Food: 2
Parking: Behind the building is an area for all the businesses.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Bacon Smash Burger, Fries
Good food and good service
Atmosphere: 5
Food: 5
Service: 5
Customer service was great ?? Service was helpful and my plant based burger was excellent and fixed just right ?? Very pleased.
Vegetarian options: Finally a plant based burger and not that nasty bean burger they had.
Parking: Lots of traffic and NONE DRIVING PPL ??♀️?
Atmosphere: 5
Food: 5
Service: 5
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