Absolutely ridiculous experience. I waited in line forever only to be told I couldn’t get a pup cup unless I purchased something. We’re talking about a tiny cup of whipped cream, not a handcrafted latte, and being that petty over it is embarrassing.
Starbucks has always handed out pup cups as a courtesy, so this felt less like a “policy” and more like a power trip. Wasting customers’ time over something that costs you next to nothing is beyond irritating.
Walked next door to Dunkin’ and they gave me a pup cup instantly, no purchase, no attitude, just basic customer service.
The Do better, because this is how you lose customers over whipped cream.
Atmosphere: 1
Service: 1
Kim
I come through every Monday thru Friday morning for my normal Vanilla Sweet Cream Cold Brew with an extra pump of vanilla.. I can honestly say this is one of the best locations I have been too. While they are always busy at that time, drive thru is always fast to get thru and the service is 100% spot on. Every morning person I have interacted with has been super sweet and friendly! The messages I receive on my cup always puts a smile on my face. I always am nice, polite, friendly as possible , and this morning I can see they notice. 20 plus years in customer service, with 10 plus years as a GM, I would be proud to have this staff. People are always such in a rush now a days and want to jump to taking things out on the people in customer service, and always has their handout as if they are owed something. It takes a special kind of person to handle customer service now a days and I just want to say thank u for the remarkable amazing service I get and I absolutely love the cup messages 🩷🩷 You guys are a Rock⭐!!
Atmosphere: 5
Food: 5
Service: 5
Kenntron Sanders
My key to a Freightliner Cascadia with the cup keychain I snagged here. Huber Heights Starbucks is the best in America. All baristas at Huber Heights Starbucks are angels and perfect
Atmosphere: 5
Food: 5
Service: 5
Kris McKenzie
The slowest Starbucks I’ve ever been to. They can’t handle more than 3 cars in the drive through. The employees are rude and drinks never taste right.
Nate.Natasha Woods
Typically, I enjoy this Starbucks in Huber over other locations closer to home, but after yesterday evening I was completely shocked.
Establishments…with all honesty, kindness and constructive criticism…if you are going to hire staff…especially young kids, please please train them closely with good guidance on how to professionally and maturely handle a series of encounters.
While in the drive thru, one of our drinks was missing items we asked for, so we kindly informed staff that everything was perfect we were just missing ‘x ,y & z’ on this particular drink…you would have thought the situation went entirely different but I kid you not, it didn’t.
The first young girl with twisted locks in her hair told us that we didn’t order ‘x, y & x’ at the speaker & that’s all she kept repeating. We kindly explained how we truly did ask for these things. We even reiterated what we were looking to get. She shut the door immediately on us and looked like she was going to cry and never came back to the window. We were so very confused! I thought maybe she was stressed bc of the line behind us, but she could’ve at least said something. It was very awkward.
Afterwards, a young girl with pink hair & glasses came to the window and she was very very RUDE. You would’ve thought we were unkind with the manner that this girl was speaking to us. She accused us of not requesting items at the speaker, lying & claimed we tried to basically steal $0.75 cent whip cream & Carmel drizzle when we already spent almost $40 on 4 small drinks (not even larges). I ended the conversation by informing the young girl that my car camera was still recording and that we don’t ever mind paying for the things we are reasonably asking for…and will pay for the extra $0.75 right now…especially when we asked for them at the speaker and were kind and calm about it. I didn’t think her attitude and words were worth whip cream and carmel….it was ridiculous. She too shut the window and we could see her bad mouthing us with all the other teenagers looking at her crazy and asking what happened.
Long story short these young girls created an issue over something so very silly…please train younger staff on how to have better social skills and professionalism. (In fact the entire staff were teenagers. Not all teenagers are like this, but this younger generation is getting out of control, OVERLY sensitive & have very poor manners! They can be so rude for no reason. This is coming from someone slowly approaching my 30s) All that unnecessary and awkward drama after a long day of work…I should’ve kept my money and made coffee at home.
Atmosphere: 2
Food: 4
Service: 2
Denise K
This is my favorite starbucks around . My drinks are always made perfect.
Atmosphere: 5
Food: 5
Service: 5
M D
I visited Ohio for a day and decided to stop by Starbucks. The drinks were utterly disgusting. I ordered my usual, which I’ve been drinking every morning for the past year, and repeated the order. However, they made it so awful that I had to repeat it to the manager. When I expressed my dissatisfaction, he claimed that he wasn’t supposed to make the drink and that he was just making it for me. These drinks were simply awful.
Sarah Dubena
I’m not sure why these girls love to treat their regulars like shit, but there’s a pattern. I even had my sister on the phone a couple of times I was in the drive through and she couldn't believe the way they talk to people! I wont be back to this location. Oh, and to the shift leader who was on this morning- I promise you all I wanted was my drink made correctly, not a free drink that costs no more than $2.95. No need to take back the original burnt drink you made me , it was going in the trash anyways!
Atmosphere: 1
Food: 1
Service: 1
Parth Patel
1 star, it was temporarily closed.
Lonnie Garrison
All of the Starbucks I've been to,the service is second to none. The staff are remarkable, very friendly, professional and the interaction with customers makes me feel extra special. The manager and supervisors lead by example. Friends of mine ,family and veterans have enjoyed there visits . My money is well spent in this Starbucks and will continue to be.
The barista was super nice but unfortunately made my drinks wayyyy sweeter than normal to where I nor my boyfriend could them. Was very sad about this :(
Atmosphere: 3
Food: 2
Service: 5
Sumi C
Poor service. Ordered through Uber and the drinks was taken (or stolen ) by someone and the store refused to make the drinks for the re-order. Very disappointed and frustrated.
Service: 1
Billie Sue Lazaro
Staff is always friendly and professional with smiles on their faces!!
Atmosphere: 5
Food: 5
Service: 5
Bruce Davis
Quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
aj blake
Got the worst coffee iv ever had here. Cant understand what wad going through their head when they made my drink and definitely not what i ordered.
Absolutely ridiculous experience. I waited in line forever only to be told I couldn’t get a pup cup unless I purchased something. We’re talking about a tiny cup of whipped cream, not a handcrafted latte, and being that petty over it is embarrassing.
Starbucks has always handed out pup cups as a courtesy, so this felt less like a “policy” and more like a power trip. Wasting customers’ time over something that costs you next to nothing is beyond irritating.
Walked next door to Dunkin’ and they gave me a pup cup instantly, no purchase, no attitude, just basic customer service.
The Do better, because this is how you lose customers over whipped cream.
Atmosphere: 1
Service: 1
I come through every Monday thru Friday morning for my normal Vanilla Sweet Cream Cold Brew with an extra pump of vanilla.. I can honestly say this is one of the best locations I have been too. While they are always busy at that time, drive thru is always fast to get thru and the service is 100% spot on. Every morning person I have interacted with has been super sweet and friendly! The messages I receive on my cup always puts a smile on my face. I always am nice, polite, friendly as possible , and this morning I can see they notice. 20 plus years in customer service, with 10 plus years as a GM, I would be proud to have this staff. People are always such in a rush now a days and want to jump to taking things out on the people in customer service, and always has their handout as if they are owed something. It takes a special kind of person to handle customer service now a days and I just want to say thank u for the remarkable amazing service I get and I absolutely love the cup messages 🩷🩷 You guys are a Rock⭐!!
Atmosphere: 5
Food: 5
Service: 5
My key to a Freightliner Cascadia with the cup keychain I snagged here. Huber Heights Starbucks is the best in America. All baristas at Huber Heights Starbucks are angels and perfect
Atmosphere: 5
Food: 5
Service: 5
The slowest Starbucks I’ve ever been to. They can’t handle more than 3 cars in the drive through. The employees are rude and drinks never taste right.
Typically, I enjoy this Starbucks in Huber over other locations closer to home, but after yesterday evening I was completely shocked.
Establishments…with all honesty, kindness and constructive criticism…if you are going to hire staff…especially young kids, please please train them closely with good guidance on how to professionally and maturely handle a series of encounters.
While in the drive thru, one of our drinks was missing items we asked for, so we kindly informed staff that everything was perfect we were just missing ‘x ,y & z’ on this particular drink…you would have thought the situation went entirely different but I kid you not, it didn’t.
The first young girl with twisted locks in her hair told us that we didn’t order ‘x, y & x’ at the speaker & that’s all she kept repeating. We kindly explained how we truly did ask for these things. We even reiterated what we were looking to get. She shut the door immediately on us and looked like she was going to cry and never came back to the window. We were so very confused! I thought maybe she was stressed bc of the line behind us, but she could’ve at least said something. It was very awkward.
Afterwards, a young girl with pink hair & glasses came to the window and she was very very RUDE. You would’ve thought we were unkind with the manner that this girl was speaking to us. She accused us of not requesting items at the speaker, lying & claimed we tried to basically steal $0.75 cent whip cream & Carmel drizzle when we already spent almost $40 on 4 small drinks (not even larges). I ended the conversation by informing the young girl that my car camera was still recording and that we don’t ever mind paying for the things we are reasonably asking for…and will pay for the extra $0.75 right now…especially when we asked for them at the speaker and were kind and calm about it. I didn’t think her attitude and words were worth whip cream and carmel….it was ridiculous. She too shut the window and we could see her bad mouthing us with all the other teenagers looking at her crazy and asking what happened.
Long story short these young girls created an issue over something so very silly…please train younger staff on how to have better social skills and professionalism. (In fact the entire staff were teenagers. Not all teenagers are like this, but this younger generation is getting out of control, OVERLY sensitive & have very poor manners! They can be so rude for no reason. This is coming from someone slowly approaching my 30s) All that unnecessary and awkward drama after a long day of work…I should’ve kept my money and made coffee at home.
Atmosphere: 2
Food: 4
Service: 2
This is my favorite starbucks around . My drinks are always made perfect.
Atmosphere: 5
Food: 5
Service: 5
I visited Ohio for a day and decided to stop by Starbucks. The drinks were utterly disgusting. I ordered my usual, which I’ve been drinking every morning for the past year, and repeated the order. However, they made it so awful that I had to repeat it to the manager. When I expressed my dissatisfaction, he claimed that he wasn’t supposed to make the drink and that he was just making it for me. These drinks were simply awful.
I’m not sure why these girls love to treat their regulars like shit, but there’s a pattern. I even had my sister on the phone a couple of times I was in the drive through and she couldn't believe the way they talk to people! I wont be back to this location. Oh, and to the shift leader who was on this morning- I promise you all I wanted was my drink made correctly, not a free drink that costs no more than $2.95. No need to take back the original burnt drink you made me , it was going in the trash anyways!
Atmosphere: 1
Food: 1
Service: 1
1 star, it was temporarily closed.
All of the Starbucks I've been to,the service is second to none. The staff are remarkable, very friendly, professional and the interaction with customers makes me feel extra special. The manager and supervisors lead by example. Friends of mine ,family and veterans have enjoyed there visits . My money is well spent in this Starbucks and will continue to be.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The barista was super nice but unfortunately made my drinks wayyyy sweeter than normal to where I nor my boyfriend could them. Was very sad about this :(
Atmosphere: 3
Food: 2
Service: 5
Poor service. Ordered through Uber and the drinks was taken (or stolen ) by someone and the store refused to make the drinks for the re-order. Very disappointed and frustrated.
Service: 1
Staff is always friendly and professional with smiles on their faces!!
Atmosphere: 5
Food: 5
Service: 5
Quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Got the worst coffee iv ever had here. Cant understand what wad going through their head when they made my drink and definitely not what i ordered.
Atmosphere: 1
Food: 1
Service: 1
Loading...