There is no excuse for bad behavior at a workplace, however I believe that this would be an issue for Human Resources at Starbucks. I was at this store three times . I ordered and paid for the same drink twice , and on my third stop - I stopped twice on day two - my charge for the same drink was increased by -70 cents. I immediately pointed out that this charge was inaccurate this time . Casey the manager Unfortunately claimed that since my request for steamed half and half required that someone to take a lot of milk , pour it into a jar and steam it , I had to pay for whatever waste was involved ( during that process I guess) . Casey was the manager , and she was running the show , and I couldn’t convince management that I was actually buying coffee and not half and half milk , and that perhaps I was buying the whole recipe, not the ingredients! Casey became quite standoffish when I adamantly insisted and argued about the overcharge . I observed that Casey was making up this new Starbucks rule to justify this price change ! I am a strong believer in Good service. I also strongly believe that the service at this store can improve tremendously starting with behavior towards paying customers. In my opinion “ you are paying more because I am the manager “ is not customer service. I was subject to unprofessional behavior and it was juvenile even to a point where I had to repeat to a manager that I had been to the store numerous times and the drink was one price and that her price was different , and this was within the same day ! . It is just a shame that MANAGEMENT was actually mismanaging . I have had outstanding experiences at Starbucks, but this wasn’t it . Unfortunately, I will not be party to any other juvenile arguments at this store , I am simply not visiting again
Atmosphere: 1
Food: 2
Service: 1
an hoang
I’ve been a regular customer at this place for a while. This morning, the lady made a mistake with my drink, so I asked her to remake it. However, she responded with an attitude, and I couldn’t help but feel like her behavior was racially biased, as I’m Asian. I tried to speak with the manager, but was told there was no manager available today.
Atmosphere: 1
Food: 5
Service: 1
Cassandra Shelton
Placed a mobile order, pull up window for pick up said hi, I placed a mobile order, response who are you, I said my name wait let me even check this, me okay thank you, comes back on pull around. Pull around wait not to horrible but then she opens window well here's this and this (cake pop, and straws) me thank you then she hands drinks two of them I say thank you have a great day she shuts window in my face.
Atmosphere: 1
Food: 4
Service: 1
divadlite
The location closed on Christmas Day at 12:00 noon. I pulled into the drive thru at 11:50. There were cars ahead of me however that is out of my control. I along with the cars ahead of me should have been served. I wanted to voice my concerns at the window but no one would open it despite several people still working near the window. I am very disappointed with the customer service.
Service: 1
Anne
Visited this morning, 11/29/2024. Placed a mobile order for coffee and food at 9:41 (two coffees and two breakfast sandwiches). The store was busy, and we waited more than 30 minutes before validating the mobile order was received and in queue. The ap indicated the order in whole would be ready by 10:07. We finally received our coffee at 10:31am. After another 10 minutes, we checked on our food. Finally, we received our 2 sandwiches at 10:42am. This was an hour after initially placing the mobile order and 35 minutes past when the ap indicated the order would be ready. Our food was given to us by a brunette, with glasses, about 5'8", medium build and mid-twenties. We asked if it was possible to get a refund or at least a gift card for the inconvenience, she became condescending and rude.
Busy, I get it. Waiting during a busy time is expected. When the ap indicates the order will be ready and the wait extends 35 minutes beyond this marker, is certainly is not a great customer experience. Though the extensive wait was frustrating, I would have likely just written it off. It is inexcusable to treat a customer with condescension and rudeness when they have been incredibly patient and polite. Other locations have offered (without being asked) a $5 inconvenience gift card when the wait has been longer than the estimation on the ap. Again, that's without being asked. Regardless of what other locations do or don't do, it is never acceptable to be less than kind. It's certainly not acceptable to treat someone as though they are beneath you and with condescension and rudeness when the mistake is yours. I am seriously rethinking ever using the Englewood Starbucks again. Especially when we have more than one LOVELY, locally owned coffee shops that understand the importance of treating their customers with dignity and kindness.
Atmosphere: 1
Food: 1
Service: 1
Food Critic
To much sugar and sugar is killing us.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spinach Feta & Egg White Wrap
AR
Took nearly 40 minutes to get two drinks. The first drink came out in about 5 minutes, then the second drink came out 35 minutes later. We asked twice about the drink and the first time they said they haven’t got to it yet and the second time we got the same answer. We then had to go back to the front counter and re-order the drink. After that they did not take any accountability for their mistake. They suggested that someone may have taken the drink, but that wasn’t the case because we were sitting in front of the drink que the entire time.
Atmosphere: 4
Food: 3
Service: 1
Nope
Didn't greet when I came in woman rolled eyes then asked what I wanted. Asked for tall milk and tall water. Got 2 percent milk and had to tell her I needed whole milk. She said well the ticket just said milk. In my mind, milk is regular milk. She says the standard is 2%, wouldn't it say 2% milk? Idk she fixed it, and then after a while, she got my water. I noticed milk just sitting out and messy work tables. Just felt like a bunch of girls who hate their jobs and didn't get along working together. Wouldn't come back.
Atmosphere: 3
Food: 1
Service: 1
Oleksandr Slyvka
very unpleasant employees, I do not recommend anyone to come here, I made an order online, they did not give it to me?
Atmosphere: 1
Food: 1
Service: 1
Summer D’Angelo
no cream in my iced pumpkin CREAM chai and it already took 20 minutes to wait for it so couldn’t ask for it because I would be late.
Every time I come in I always get a hello. I enjoy talkin the nice ladies that work there. Yall are amazing and im not the only one to think that. The one time I went in Adrian asked me if I like the wide mouth lid or the small opening lid. It's the little things that make a difference, thank you Adrian. ?
Atmosphere: 5
Service: 5
Skye Grabill
I go to Starbucks everyday, but everytime I go to this location doesn't matter if its a refresher or a frappe it sucks! Its either watered down or very bitter.
Sam Warner
We stopped here because it was halfway. No problems.
Atmosphere: 4
Food: 4
Service: 4
wamydia
Drinks are usually right but not always. The impression is that you are bothering the staff by coming in and definitely by asking for literally anything. Drinks often take an inexplicably long time (10 minutes and nothing else has been coming out while my app says 2-4 minutes). They rarely use the order board to track orders and it’s always wrong because they indicate they are making or done before they’ve actually started your drink. Also, exactly zero of their power outlets work near the seating. So good luck if you planned to work here for a few hours and your laptop battery isn’t the best. It seems intentional since they just remodeled and everything is brand new in here.
There is no excuse for bad behavior at a workplace, however I believe that this would be an issue for Human Resources at Starbucks. I was at this store three times . I ordered and paid for the same drink twice , and on my third stop - I stopped twice on day two - my charge for the same drink was increased by -70 cents. I immediately pointed out that this charge was inaccurate this time . Casey the manager Unfortunately claimed that since my request for steamed half and half required that someone to take a lot of milk , pour it into a jar and steam it , I had to pay for whatever waste was involved ( during that process I guess) . Casey was the manager , and she was running the show , and I couldn’t convince management that I was actually buying coffee and not half and half milk , and that perhaps I was buying the whole recipe, not the ingredients! Casey became quite standoffish when I adamantly insisted and argued about the overcharge . I observed that Casey was making up this new Starbucks rule to justify this price change ! I am a strong believer in Good service. I also strongly believe that the service at this store can improve tremendously starting with behavior towards paying customers. In my opinion “ you are paying more because I am the manager “ is not customer service. I was subject to unprofessional behavior and it was juvenile even to a point where I had to repeat to a manager that I had been to the store numerous times and the drink was one price and that her price was different , and this was within the same day ! . It is just a shame that MANAGEMENT was actually mismanaging . I have had outstanding experiences at Starbucks, but this wasn’t it . Unfortunately, I will not be party to any other juvenile arguments at this store , I am simply not visiting again
Atmosphere: 1
Food: 2
Service: 1
I’ve been a regular customer at this place for a while. This morning, the lady made a mistake with my drink, so I asked her to remake it. However, she responded with an attitude, and I couldn’t help but feel like her behavior was racially biased, as I’m Asian. I tried to speak with the manager, but was told there was no manager available today.
Atmosphere: 1
Food: 5
Service: 1
Placed a mobile order, pull up window for pick up said hi, I placed a mobile order, response who are you, I said my name wait let me even check this, me okay thank you, comes back on pull around.
Pull around wait not to horrible but then she opens window well here's this and this (cake pop, and straws) me thank you then she hands drinks two of them I say thank you have a great day she shuts window in my face.
Atmosphere: 1
Food: 4
Service: 1
The location closed on Christmas Day at 12:00 noon. I pulled into the drive thru at 11:50. There were cars ahead of me however that is out of my control. I along with the cars ahead of me should have been served. I wanted to voice my concerns at the window but no one would open it despite several people still working near the window. I am very disappointed with the customer service.
Service: 1
Visited this morning, 11/29/2024. Placed a mobile order for coffee and food at 9:41 (two coffees and two breakfast sandwiches). The store was busy, and we waited more than 30 minutes before validating the mobile order was received and in queue. The ap indicated the order in whole would be ready by 10:07. We finally received our coffee at 10:31am. After another 10 minutes, we checked on our food. Finally, we received our 2 sandwiches at 10:42am. This was an hour after initially placing the mobile order and 35 minutes past when the ap indicated the order would be ready. Our food was given to us by a brunette, with glasses, about 5'8", medium build and mid-twenties. We asked if it was possible to get a refund or at least a gift card for the inconvenience, she became condescending and rude.
Busy, I get it. Waiting during a busy time is expected.
When the ap indicates the order will be ready and the wait extends 35 minutes beyond this marker, is certainly is not a great customer experience. Though the extensive wait was frustrating, I would have likely just written it off. It is inexcusable to treat a customer with condescension and rudeness when they have been incredibly patient and polite. Other locations have offered (without being asked) a $5 inconvenience gift card when the wait has been longer than the estimation on the ap. Again, that's without being asked. Regardless of what other locations do or don't do, it is never acceptable to be less than kind. It's certainly not acceptable to treat someone as though they are beneath you and with condescension and rudeness when the mistake is yours. I am seriously rethinking ever using the Englewood Starbucks again. Especially when we have more than one LOVELY, locally owned coffee shops that understand the importance of treating their customers with dignity and kindness.
Atmosphere: 1
Food: 1
Service: 1
To much sugar and sugar is killing us.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spinach Feta & Egg White Wrap
Took nearly 40 minutes to get two drinks. The first drink came out in about 5 minutes, then the second drink came out 35 minutes later. We asked twice about the drink and the first time they said they haven’t got to it yet and the second time we got the same answer. We then had to go back to the front counter and re-order the drink. After that they did not take any accountability for their mistake. They suggested that someone may have taken the drink, but that wasn’t the case because we were sitting in front of the drink que the entire time.
Atmosphere: 4
Food: 3
Service: 1
Didn't greet when I came in woman rolled eyes then asked what I wanted. Asked for tall milk and tall water. Got 2 percent milk and had to tell her I needed whole milk. She said well the ticket just said milk. In my mind, milk is regular milk. She says the standard is 2%, wouldn't it say 2% milk? Idk she fixed it, and then after a while, she got my water. I noticed milk just sitting out and messy work tables. Just felt like a bunch of girls who hate their jobs and didn't get along working together. Wouldn't come back.
Atmosphere: 3
Food: 1
Service: 1
very unpleasant employees, I do not recommend anyone to come here, I made an order online, they did not give it to me?
Atmosphere: 1
Food: 1
Service: 1
no cream in my iced pumpkin CREAM chai and it already took 20 minutes to wait for it so couldn’t ask for it because I would be late.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great coffee and wonderful customer service
Atmosphere: 5
Food: 5
Service: 5
Every time I come in I always get a hello. I enjoy talkin the nice ladies that work there. Yall are amazing and im not the only one to think that. The one time I went in Adrian asked me if I like the wide mouth lid or the small opening lid. It's the little things that make a difference, thank you Adrian. ?
Atmosphere: 5
Service: 5
I go to Starbucks everyday, but everytime I go to this location doesn't matter if its a refresher or a frappe it sucks! Its either watered down or very bitter.
We stopped here because it was halfway. No problems.
Atmosphere: 4
Food: 4
Service: 4
Drinks are usually right but not always. The impression is that you are bothering the staff by coming in and definitely by asking for literally anything. Drinks often take an inexplicably long time (10 minutes and nothing else has been coming out while my app says 2-4 minutes). They rarely use the order board to track orders and it’s always wrong because they indicate they are making or done before they’ve actually started your drink. Also, exactly zero of their power outlets work near the seating. So good luck if you planned to work here for a few hours and your laptop battery isn’t the best. It seems intentional since they just remodeled and everything is brand new in here.
Atmosphere: 1
Food: 4
Service: 1
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