The food is great but we can never get it, they’re always closed. We have tried to figure out their hours and just can’t. They open later than they say and close (hours) earlier. It’s so frustrating that it doesn’t even feel worth it to try.
Marcellus Haynes
Went to the new restaurant in Englewood and the experience leaves a lot to talk about. I ordered two triple cheesesteak sandwiches, a small and a regular and the regular was supposed to have extra meat on it and a regular fry. Well sat there and then the manager was like oh we forgot to make your food. We’re doing it right now then top it off when the food got there open my sandwich cheese was cold, not melted, 1/2 of the sandwich barely had any meat on it and I did ask for double meat. The other half had me partially melted cheese and the rest of the cheese was not melted and cold. If I wanted a cheese sandwich, I could’ve stayed home and slapped some cheese on two pieces of bread myself , this truly makes me not want to go back there. I understand there was a rush, but you still need to make sure the food is prepared properly and not have done or actually not done considering I could pull my cheese off and slices. It was that cold.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Cheese Steak
zach moore
We watched him smoke a cigarette with the one glove on than put other glove that was in pocket back on after smoking and went back to work . Also they only sell cold fries . Appreciate you trying to make a good business in Englewood, but go on with that disgusting work and food!
Atmosphere: 1
Food: 1
Service: 1
Rebecca Taylor
I ordered 4 grand escapes and all was made wrong. They were out of fries. Ran out of steak. The steak was dry. There was so little steak you could bearly taste it. It was more of a covenant store than a restaurant.. this was the worst $40 spent. Just wanting to specify. Englewood Ohio location
martin jones
Don't look for much, the place is a complete disappointment!!!
Atmosphere: 1
Food: 1
Service: 1
Russell Russell
Horrible experience, not sure how they got an occupancy permit, electric panels two feet from grill and water. Very little steak and a mouth full of onions. Stay away!!
Atmosphere: 1
Food: 1
Service: 1
Sharon Donahue
I tried this place in the food court for the first time today. It was actually REALLY good! The people working there all seemed to be family and they were SUPER nice. My son and I will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Mary Anne
My favorite place for a GRAND HAM extra mushroom, fresh cut nor burnt fries. Friendly service and clean counter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Wilfredo Gonzalez
Bruh this is the best place to get a sub bro I’m telling you idc who you are go here I went here with my brother and the loaded fries HOLLLLYYYYY MOLLYYYTHE PEOPLE ARE GREAT AND THE FOOD IS TOO my first ever time putting a review on anything but bam
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Naked Fries
Daniya Smith
I’ve been to 2 other steak escapes and had excellent service and excellent food. This location is absolutely horrible. The guy who Im assuming May be in a managerial position who took my order was rude and not friendly or welcoming by any means . If I could rate it a 0 I would
asked for a fiesty amingo fry with no steak and buffalo sauce.. employee asks if I want everything but steak on the fiesty amigo and i say yes. i leave with my food, expecting jalapeno and pico and sour cream. opened my fries and it was just cheese and buffalo sauce.
Baizlynn Beis
good food but they r ridiculously slow!! i can be the only order in queue the entire time im there and it'll still take them about 5 minutes to put buffalo sauce and ranch on some fries.
Jawauna Simon
This place is awesome!
FuckYouWokes
Charged me extra to swap banana peppers instead of mushrooms on my Philly cheesesteak. Since when did this start? Have ate at this place a good 20 years. Food & service used to be great. Now they skimp, have zero passion & are plain rude. Owners need to retire. I'll take my business to Penn station.
*Edit to owners* Yes you people skimp! Quit with the lying. Charging people to swap out for another topping is just plain greed. Penn Station doesn't do that. And their subs are better & cheaper!
Just look at all the negative reviews. Owners of this business are snooty jerks! I'm aware of supply chain issues & costs. I hope this place fails.
Michael Fields
Charged me extra to swap banana peppers instead of mushrooms on my Philly cheesesteak. Since when did this start? Have ate at this place a good 20 years. Food & service used to be great. Now they skimp, have zero passion & are plain rude. Owners need to retire. I'll take my business to Penn station.*Edit to owners* Yes you people skimp! Quit with the lying. Charging people to swap out for another topping is just plain greed. Penn Station doesn't do that. And their subs are better & cheaper!Just look at all the negative reviews. Owners of this business are snooty jerks! I'm aware of supply chain issues & costs. I hope this place fails.
The food is great but we can never get it, they’re always closed. We have tried to figure out their hours and just can’t. They open later than they say and close (hours) earlier. It’s so frustrating that it doesn’t even feel worth it to try.
Went to the new restaurant in Englewood and the experience leaves a lot to talk about. I ordered two triple cheesesteak sandwiches, a small and a regular and the regular was supposed to have extra meat on it and a regular fry. Well sat there and then the manager was like oh we forgot to make your food. We’re doing it right now then top it off when the food got there open my sandwich cheese was cold, not melted, 1/2 of the sandwich barely had any meat on it and I did ask for double meat. The other half had me partially melted cheese and the rest of the cheese was not melted and cold. If I wanted a cheese sandwich, I could’ve stayed home and slapped some cheese on two pieces of bread myself , this truly makes me not want to go back there. I understand there was a rush, but you still need to make sure the food is prepared properly and not have done or actually not done considering I could pull my cheese off and slices. It was that cold.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Cheese Steak
We watched him smoke a cigarette with the one glove on than put other glove that was in pocket back on after smoking and went back to work . Also they only sell cold fries . Appreciate you trying to make a good business in Englewood, but go on with that disgusting work and food!
Atmosphere: 1
Food: 1
Service: 1
I ordered 4 grand escapes and all was made wrong. They were out of fries. Ran out of steak. The steak was dry. There was so little steak you could bearly taste it. It was more of a covenant store than a restaurant.. this was the worst $40 spent. Just wanting to specify. Englewood Ohio location
Don't look for much, the place is a complete disappointment!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible experience, not sure how they got an occupancy permit, electric panels two feet from grill and water. Very little steak and a mouth full of onions. Stay away!!
Atmosphere: 1
Food: 1
Service: 1
I tried this place in the food court for the first time today. It was actually REALLY good! The people working there all seemed to be family and they were SUPER nice. My son and I will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
My favorite place for a GRAND HAM extra mushroom, fresh cut nor burnt fries. Friendly service and clean counter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Bruh this is the best place to get a sub bro I’m telling you idc who you are go here I went here with my brother and the loaded fries HOLLLLYYYYY MOLLYYYTHE PEOPLE ARE GREAT AND THE FOOD IS TOO my first ever time putting a review on anything but bam
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Naked Fries
I’ve been to 2 other steak escapes and had excellent service and excellent food. This location is absolutely horrible. The guy who Im assuming May be in a managerial position who took my order was rude and not friendly or welcoming by any means . If I could rate it a 0 I would
Restaurantji Recommends
asked for a fiesty amingo fry with no steak and buffalo sauce.. employee asks if I want everything but steak on the fiesty amigo and i say yes. i leave with my food, expecting jalapeno and pico and sour cream. opened my fries and it was just cheese and buffalo sauce.
good food but they r ridiculously slow!! i can be the only order in queue the entire time im there and it'll still take them about 5 minutes to put buffalo sauce and ranch on some fries.
This place is awesome!
Charged me extra to swap banana peppers instead of mushrooms on my Philly cheesesteak. Since when did this start? Have ate at this place a good 20 years. Food & service used to be great. Now they skimp, have zero passion & are plain rude. Owners need to retire. I'll take my business to Penn station.
*Edit to owners* Yes you people skimp! Quit with the lying. Charging people to swap out for another topping is just plain greed. Penn Station doesn't do that. And their subs are better & cheaper!
Just look at all the negative reviews. Owners of this business are snooty jerks! I'm aware of supply chain issues & costs. I hope this place fails.
Charged me extra to swap banana peppers instead of mushrooms on my Philly cheesesteak. Since when did this start? Have ate at this place a good 20 years. Food & service used to be great. Now they skimp, have zero passion & are plain rude. Owners need to retire. I'll take my business to Penn station.*Edit to owners* Yes you people skimp! Quit with the lying. Charging people to swap out for another topping is just plain greed. Penn Station doesn't do that. And their subs are better & cheaper!Just look at all the negative reviews. Owners of this business are snooty jerks! I'm aware of supply chain issues & costs. I hope this place fails.
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