Rude manager argues with you on the phone about a order that you clearly said through the speaker and they screwed it up won't make it right. I've came here for 30 plus years in the last 5 years.This place has been complete garbage
benzilla comedy channel
Long waits and then still missing items. Noone answering phones. Only 2 cars in front of me when I arrived.
Atmosphere: 1
Food: 1
Service: 1
Aaron Cauley
Super friendly, fast with food
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tacos, Quesadilla
Jim Falhaber
Better than expected
Atmosphere: 5
Food: 5
Service: 5
Vur Kir
This place absolutely horrible no wonder why the rating is very low. Employes are horrible no wonder why employees keep changing. Night shift manager guy very disrespectful and unprofessional. They need to get people who care for customers not lazy people. Most of them are very disrespectful people there.
Atmosphere: 1
Food: 1
Service: 1
Joshua Brown
This is one of the most pathetic looking items I've ever received from a fast food place. Do not order the chicken cantina taco. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
Josh Dalton
Placed a mobile order for 6:30 pm and didn’t leave with my food until 7pm. The food was mostly cold by the time I got it. The whole service was kind of a let down. Lots of employees just standing around or goofing off. Never had a problem until tonight. I would recommend the other Taco Bell in town. When we arrived home and started eating one of burritos ended up being 90% tomatoes with very little of every other ingredient
If I could give 0 I would. This will be a long review and I will be contacting corporate in the morning also! I Have went to this location for 7 years now and NEVER experienced anything like this! Spent thousands of dollars here! Yes, occasionally the order might be wrong but have never had an issue with getting an item that was made wrong on a credit with receipt! Taco bell app has been down for some reason and wouldnt let us order for pickup so we went there to order. Remind you on the app my order was $15 and because I couldn't order on the app I paid $24.36 for my order. I was with a friend and we came through for dinner for separate families and placed 2 orders through drive through. The negative started with the drive thru attendant, after everything we ordered "he said is that all" & then clearly the make table was lacking with no supervision and the MOD (AGM) sitting in the office. My vehicle is in the shop and I told the manager on duty... Brooke, when I called that I would have no way there tonight and she proceeded to tell me that there was nothing she could do for me if I didn't bring her the food back. I told her that it is insane to me that she can't just offer a replacement with a receipt even offered pictures. At that point I'm frustrated, so I asked her for her name and she raised her voice at me! I then asked for corporate number and she hung up on me. When I tried to call back she kept answering and hanging up. Then proceeded to take it off the hook. The only thing that was wrong with my order was the cheesy gordita crunch made with Chicken instead of beef because my daughter only eats chicken and a cup of cheese sauce. I would have been happy with a replacement when I could get there. Instead I had to call an uber to take what was wrong back as well as my cold food at this point. Waiting in line with my cold food the first gentleman taking orders was nice and respectful and seen me with a bag of food. He asked what he could do for me & I just asked to speak to Brooke and he said yes ma'am and the other gentleman took over! (Mgr). I was behind a gentlemen that had just ordered and his order was messed up. He ordered 3 burritos and they only gave him 2. At this point I have waited 5 minutes and watched brooke walk from the office to the drive thru on the opposite side and hide.. Never came to talk to me! I eventually gave my receipt with the bag of cold food to the "new" gentleman at the register who claims to be a manager, he started yelling at me saying that I interrupted him with a customer but I clearly watched the gentleman run his card and move to the left & said that no the manager wasn't going to talk to me because I was going to cuss her out. (Childish behavior) He then started waving his hands around and continuing to SPEAK LOUDLY. (2 PEOPLE IN LINE BEHIND ME KID INCLUDED) I repeatedly just said all I want is a refund for is what is in the bag. He said I'm not refunding you for anything except what was made wrong. I didn't have time to argue with a manager. I did what they asked & they still didn't want to give me my money back. So I proceeded to tell him I was not paying for cold food. Full refund! Why does it take this. I didn't mess up the food. TIMES ARE TOUGH PRICES WENT UP! Will not be back until there is a better management team! I never do reviews! I'm a manager & this crew should be ashamed of themselves!
The drive thru is the fastest drive thru iv ever been thru. Iv learned i have to check my food i can not eat sour cream every now an then they will slip it in. But never had any problems returning it to be remade.
Eat lunch here 3 times a week. Always good and great service. Dine in..
Travis Smith
Need to get new night employees stay for over 30 mins stuck between cars and they didn’t take no one’s order. It was only 10:30 too.
Atmosphere: 1
Food: 1
Service: 1
Miller
I was there today at the drive through. And when I got home one of my 5 dollar items, and sauce for the fries were missing. I called back and asked for a refund and the lady on the phone said she can’t give refunds over the phone. She said I can come back and have her remake the item. Then she said “look either I’m going to remake it or I’m not.” Entirely unprompted. Then I said I don’t have time to come back and she said “that’s what I thought” And then I said nevermind and she hung up on me. As a past food service worker myself, it’s just disappointing to receive that kind of attitude when I was so polite over the phone.
The people working when we went through the drive through were nice and helpful when I was ordering.
Rude manager argues with you on the phone about a order that you clearly said through the speaker and they screwed it up won't make it right. I've came here for 30 plus years in the last 5 years.This place has been complete garbage
Long waits and then still missing items. Noone answering phones. Only 2 cars in front of me when I arrived.
Atmosphere: 1
Food: 1
Service: 1
Super friendly, fast with food
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tacos, Quesadilla
Better than expected
Atmosphere: 5
Food: 5
Service: 5
This place absolutely horrible no wonder why the rating is very low. Employes are horrible no wonder why employees keep changing. Night shift manager guy very disrespectful and unprofessional. They need to get people who care for customers not lazy people. Most of them are very disrespectful people there.
Atmosphere: 1
Food: 1
Service: 1
This is one of the most pathetic looking items I've ever received from a fast food place. Do not order the chicken cantina taco. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order for 6:30 pm and didn’t leave with my food until 7pm. The food was mostly cold by the time I got it. The whole service was kind of a let down. Lots of employees just standing around or goofing off. Never had a problem until tonight. I would recommend the other Taco Bell in town. When we arrived home and started eating one of burritos ended up being 90% tomatoes with very little of every other ingredient
Atmosphere: 3
Food: 2
Service: 1
Food was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Steak, Quesadilla, Triple Double Crunchwrap
If I could give 0 I would. This will be a long review and I will be contacting corporate in the morning also! I Have went to this location for 7 years now and NEVER experienced anything like this! Spent thousands of dollars here! Yes, occasionally the order might be wrong but have never had an issue with getting an item that was made wrong on a credit with receipt! Taco bell app has been down for some reason and wouldnt let us order for pickup so we went there to order. Remind you on the app my order was $15 and because I couldn't order on the app I paid $24.36 for my order. I was with a friend and we came through for dinner for separate families and placed 2 orders through drive through. The negative started with the drive thru attendant, after everything we ordered "he said is that all" & then clearly the make table was lacking with no supervision and the MOD (AGM) sitting in the office. My vehicle is in the shop and I told the manager on duty... Brooke, when I called that I would have no way there tonight and she proceeded to tell me that there was nothing she could do for me if I didn't bring her the food back. I told her that it is insane to me that she can't just offer a replacement with a receipt even offered pictures. At that point I'm frustrated, so I asked her for her name and she raised her voice at me! I then asked for corporate number and she hung up on me. When I tried to call back she kept answering and hanging up. Then proceeded to take it off the hook. The only thing that was wrong with my order was the cheesy gordita crunch made with Chicken instead of beef because my daughter only eats chicken and a cup of cheese sauce. I would have been happy with a replacement when I could get there. Instead I had to call an uber to take what was wrong back as well as my cold food at this point. Waiting in line with my cold food the first gentleman taking orders was nice and respectful and seen me with a bag of food. He asked what he could do for me & I just asked to speak to Brooke and he said yes ma'am and the other gentleman took over! (Mgr). I was behind a gentlemen that had just ordered and his order was messed up. He ordered 3 burritos and they only gave him 2. At this point I have waited 5 minutes and watched brooke walk from the office to the drive thru on the opposite side and hide.. Never came to talk to me! I eventually gave my receipt with the bag of cold food to the "new" gentleman at the register who claims to be a manager, he started yelling at me saying that I interrupted him with a customer but I clearly watched the gentleman run his card and move to the left & said that no the manager wasn't going to talk to me because I was going to cuss her out. (Childish behavior) He then started waving his hands around and continuing to SPEAK LOUDLY. (2 PEOPLE IN LINE BEHIND ME KID INCLUDED) I repeatedly just said all I want is a refund for is what is in the bag. He said I'm not refunding you for anything except what was made wrong. I didn't have time to argue with a manager. I did what they asked & they still didn't want to give me my money back. So I proceeded to tell him I was not paying for cold food. Full refund! Why does it take this. I didn't mess up the food. TIMES ARE TOUGH PRICES WENT UP! Will not be back until there is a better management team! I never do reviews! I'm a manager & this crew should be ashamed of themselves!
-That Karen!
Atmosphere: 1
Food: 1
Service: 1
Service is fast and order is correct
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Restaurantji Recommends
Stale chalupa it was horrible
Food: 3
Service: 3
Recommended dishes: Tacos, Mexican Pizza
The drive thru is the fastest drive thru iv ever been thru. Iv learned i have to check my food i can not eat sour cream every now an then they will slip it in. But never had any problems returning it to be remade.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cantina Chicken Bowl, Quesadilla
Eat lunch here 3 times a week. Always good and great service. Dine in..
Need to get new night employees stay for over 30 mins stuck between cars and they didn’t take no one’s order. It was only 10:30 too.
Atmosphere: 1
Food: 1
Service: 1
I was there today at the drive through. And when I got home one of my 5 dollar items, and sauce for the fries were missing. I called back and asked for a refund and the lady on the phone said she can’t give refunds over the phone.
She said I can come back and have her remake the item.
Then she said “look either I’m going to remake it or I’m not.” Entirely unprompted.
Then I said I don’t have time to come back and she said “that’s what I thought”
And then I said nevermind and she hung up on me. As a past food service worker myself, it’s just disappointing to receive that kind of attitude when I was so polite over the phone.
The people working when we went through the drive through were nice and helpful when I was ordering.
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