This location is absolutely terrible. They make up their own rules on what time they stop serving certain breakfast items even though their website says a certain time. They also are super rude and can't take a order correctly. Everything we ordered was wrong and messed up but they want to act like it's your fault. I will definitely never visit this location again and pray the boss makes some quick changes!
Atmosphere: 1
Food: 1
Service: 1
Alexandria Frederick
employee put my donut face down in the bottom of the bag, told me it was in the bottom of the bag and i had to literally rip it from the bag. and drink wasn’t even somewhat ‘full’
Food: 3
Service: 2
James Brookshire
My wife just came home with two “BLT” sandwiches from this store. As the attached photograph show, there was almost NO BACON. Both sandwiches were basically the same. Less than two full strips of bacon on each. Ridiculous.
Beth
Alex made my experience and day negative. From giving my order through the intercom, to almost paying for the order, he was unpleasantly, passive aggressive, for no reason I could think of.
Atmosphere: 1
Food: 2
Service: 1
Belinda Davis
Table had pube hair on top. Coffee was fine.
Wheelchair accessibility: Was not easily wheelchair accessible. Barely could fit out the door.
Atmosphere: 2
Food: 3
Service: 4
Ringo Star
The hiring manager racially profiled me and my husband. I STRONGLY recommend you to choose another place to spend your money.
Atmosphere: 1
Food: 1
Service: 1
Kim
I came in from Tennessee excited to get Tim Horton’s since we don’t have a location close and I was highly disappointed. I was waited on a lady that seemed to be irritated that I wasn’t ready to order upon walking in as I haven’t had this food in 7 years after moving from Ohio. There were no other guests in the lobby, but I felt rushed. She wasn’t very friendly. I asked her about the Boo Bucket and she seemed to be confused. Instead of answering me she asked if I was ready to order. I ordered 2 small hot chocolates, 10pk timbitz and a bacon egg and cheese croissant. The drinks were good, the timbitz were lacking glaze, but that croissant was burnt and my bacon wasn’t even cooked. I was too far away to even go back to get it corrected, but I did call and they weren’t very friendly. I spent $13.36 and I’d never go back.
Atmosphere: 2
Food: 1
Service: 1
BEVO R
It's Tim Hortons, what else can I say but excellent!!! SAFE TRAVELS TO ALL!!!
Atmosphere: 5
Food: 5
Service: 5
G F
I wish I could get some food here at least one time without them messing up my order
%%
I wish I could get some food here at least one time without them messing up my order
They will charge you 60 cents for a water even if you purchased something.
Their coffee is as hot as a McDonalds 3rd degree burn so be careful.
If you get anything with milk expect to be pulled up to save drive through times.
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Doughnut
Steven Boltz
I got a chicken bacon wrap. For $8 I had a wrap that was all tortilla. One strip of bacon, three measley pieces of chicken with lettuce and tomato. It was so thin it was flimsy. They must have taken a page out of Chipotle's portions book. I remember why I quit going to Tim Horton's.
Solid! I always have great service at this location. My go to breakfast is the avocado toast and a cold brew. Great job guys!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Dawn
I was shocked by how horrible management, meaning Kylie, is at this location. She not only allows her staff to throw tantrums as if they are five years old and abuse customers but backs up their rude, infantile behavior by blaming the customer for management's own lack of planning and preparation. When I finally approached the cashier to ask how long it would be before my order was ready, as several people had come in after me and been served as well as customers in the drive thru getting much quicker service than I was, the employee working on the order said, "I'm only one person!" and began to haphazardly throw food items around as he was preparing orders as well as stomp around in indignation that anyone dared to question him at all. Kylie then proceeded to defend the employee stating I "was stressing him out" by asking about my order. I couldn't believe it! How you can blame customers for not ensuring there is enough staff on hand to provide the needed customer service as well as ensure you have plenty of product on hand to fill the orders of your customers is beyond me. It is not on the customer to ensure the employees have a good experience, the franchise is appropriately staffed and has enough product on hand to serve customers nor tolerate childlike behavior. It IS the responsibility of the franchise location, employees, management and corporate to ensure their customer service is of superior quality so that people want to return and spend their money there, guaranteeing the franchise remains in business. The poor cashier had a deer in headlights look. This young man was the only polite and respectful employee there and he was the one Kylie treated the worst while letting the worst employee get away with ridiculous behavior ... not only allowing him to act that way but also defending his extremely poor treatment of customers. This location should be closed permanently if they are not capable of providing the type of customer service necessary to keep customers wanting to return. If not closed, then they need to fire Kylie and any staff who follows her lead in treating customers in such a horrible manner. Clean house and start with a clean slate. One last note ... if you don't enjoy interacting with the public or you are not happy in your job, MOVE ON! Stop making everyone else miserable! Life is too short to inflict this kind of misery on yourself and others. Needless to say, I contacted corporate regarding the experience.UPDATE - The response to my review I posted on Yelp was at best superficial and still no accountability on the part of the restaurant to which I responded:Unfortunately, everyone in the service industry can make these same claims. However, those people who are in very similar circumstances still manage to be courteous, considerate, respectful and do not blame or take it out on customers for what is incorrectly being handled by the restaurant. I too work with the public and taking out my frustration on them would be completely unacceptable! Sadly, your argument does not hold water. Kylie still has an obligation to treat customers well and to train her staff to do the same. I will never return to this location. I live close and continued to go in the hopes that things would improve but they never did. I refuse to frequent a business that thinks it is ok to act in this manner towards anyone. And if you are wondering, I attempted to resolve this with Kylie that day. What a good manager would do is ask "How can I make this right?" Also, as a manager, you need to be able to carry the load without those who are under you knowing or seeing. You have to maintain a positive outlook in order to keep your employees motivated and happy. They (nor customers) should ever know, see or carry that weight. That weight is yours to carry. It comes with the position. If management is not treating her well, then she needs to find an employer that will. As I said before, life is too short to be that miserable and to inflict your misery on others. I stand by what
This location is absolutely terrible. They make up their own rules on what time they stop serving certain breakfast items even though their website says a certain time. They also are super rude and can't take a order correctly. Everything we ordered was wrong and messed up but they want to act like it's your fault. I will definitely never visit this location again and pray the boss makes some quick changes!
Atmosphere: 1
Food: 1
Service: 1
employee put my donut face down in the bottom of the bag, told me it was in the bottom of the bag and i had to literally rip it from the bag. and drink wasn’t even somewhat ‘full’
Food: 3
Service: 2
My wife just came home with two “BLT” sandwiches from this store. As the attached photograph show, there was almost NO BACON. Both sandwiches were basically the same. Less than two full strips of bacon on each. Ridiculous.
Alex made my experience and day negative. From giving my order through the intercom, to almost paying for the order, he was unpleasantly, passive aggressive, for no reason I could think of.
Atmosphere: 1
Food: 2
Service: 1
Table had pube hair on top. Coffee was fine.
Wheelchair accessibility: Was not easily wheelchair accessible. Barely could fit out the door.
Atmosphere: 2
Food: 3
Service: 4
The hiring manager racially profiled me and my husband. I STRONGLY recommend you to choose another place to spend your money.
Atmosphere: 1
Food: 1
Service: 1
I came in from Tennessee excited to get Tim Horton’s since we don’t have a location close and I was highly disappointed. I was waited on a lady that seemed to be irritated that I wasn’t ready to order upon walking in as I haven’t had this food in 7 years after moving from Ohio. There were no other guests in the lobby, but I felt rushed. She wasn’t very friendly. I asked her about the Boo Bucket and she seemed to be confused. Instead of answering me she asked if I was ready to order. I ordered 2 small hot chocolates, 10pk timbitz and a bacon egg and cheese croissant. The drinks were good, the timbitz were lacking glaze, but that croissant was burnt and my bacon wasn’t even cooked. I was too far away to even go back to get it corrected, but I did call and they weren’t very friendly. I spent $13.36 and I’d never go back.
Atmosphere: 2
Food: 1
Service: 1
It's Tim Hortons, what else can I say but excellent!!! SAFE TRAVELS TO ALL!!!
Atmosphere: 5
Food: 5
Service: 5
I wish I could get some food here at least one time without them messing up my order
I wish I could get some food here at least one time without them messing up my order
Restaurantji Recommends
They will charge you 60 cents for a water even if you purchased something.
Their coffee is as hot as a McDonalds 3rd degree burn so be careful.
If you get anything with milk expect to be pulled up to save drive through times.
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Doughnut
I got a chicken bacon wrap. For $8 I had a wrap that was all tortilla. One strip of bacon, three measley pieces of chicken with lettuce and tomato. It was so thin it was flimsy. They must have taken a page out of Chipotle's portions book. I remember why I quit going to Tim Horton's.
Atmosphere: 3
Food: 1
Service: 4
Kylie and her crew are exceptional every morning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Iced Capp, Iced Latte, Muffin, Timbits Pack, Timbits
Solid! I always have great service at this location. My go to breakfast is the avocado toast and a cold brew. Great job guys!
Atmosphere: 5
Food: 5
Service: 5
I was shocked by how horrible management, meaning Kylie, is at this location. She not only allows her staff to throw tantrums as if they are five years old and abuse customers but backs up their rude, infantile behavior by blaming the customer for management's own lack of planning and preparation. When I finally approached the cashier to ask how long it would be before my order was ready, as several people had come in after me and been served as well as customers in the drive thru getting much quicker service than I was, the employee working on the order said, "I'm only one person!" and began to haphazardly throw food items around as he was preparing orders as well as stomp around in indignation that anyone dared to question him at all. Kylie then proceeded to defend the employee stating I "was stressing him out" by asking about my order. I couldn't believe it! How you can blame customers for not ensuring there is enough staff on hand to provide the needed customer service as well as ensure you have plenty of product on hand to fill the orders of your customers is beyond me. It is not on the customer to ensure the employees have a good experience, the franchise is appropriately staffed and has enough product on hand to serve customers nor tolerate childlike behavior. It IS the responsibility of the franchise location, employees, management and corporate to ensure their customer service is of superior quality so that people want to return and spend their money there, guaranteeing the franchise remains in business. The poor cashier had a deer in headlights look. This young man was the only polite and respectful employee there and he was the one Kylie treated the worst while letting the worst employee get away with ridiculous behavior ... not only allowing him to act that way but also defending his extremely poor treatment of customers. This location should be closed permanently if they are not capable of providing the type of customer service necessary to keep customers wanting to return. If not closed, then they need to fire Kylie and any staff who follows her lead in treating customers in such a horrible manner. Clean house and start with a clean slate. One last note ... if you don't enjoy interacting with the public or you are not happy in your job, MOVE ON! Stop making everyone else miserable! Life is too short to inflict this kind of misery on yourself and others. Needless to say, I contacted corporate regarding the experience.UPDATE - The response to my review I posted on Yelp was at best superficial and still no accountability on the part of the restaurant to which I responded:Unfortunately, everyone in the service industry can make these same claims. However, those people who are in very similar circumstances still manage to be courteous, considerate, respectful and do not blame or take it out on customers for what is incorrectly being handled by the restaurant. I too work with the public and taking out my frustration on them would be completely unacceptable! Sadly, your argument does not hold water. Kylie still has an obligation to treat customers well and to train her staff to do the same. I will never return to this location. I live close and continued to go in the hopes that things would improve but they never did. I refuse to frequent a business that thinks it is ok to act in this manner towards anyone. And if you are wondering, I attempted to resolve this with Kylie that day. What a good manager would do is ask "How can I make this right?" Also, as a manager, you need to be able to carry the load without those who are under you knowing or seeing. You have to maintain a positive outlook in order to keep your employees motivated and happy. They (nor customers) should ever know, see or carry that weight. That weight is yours to carry. It comes with the position. If management is not treating her well, then she needs to find an employer that will. As I said before, life is too short to be that miserable and to inflict your misery on others. I stand by what
Atmosphere: 1
Food: 1
Service: 1
Loading...