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“PLEASE 🙏 put straws in the bags for to go orders. I order delivery when I am at work and almost everytime I have no straw for my smoothie. I got a straw one time with my order and that was ONLY because I called a head of time just to ask for them to put a straw in the bag for delivery. I should not have to do that.“
Juice • $
“Wonderful experience and the environment felt very calm staff was very professional and quick with the food. I will definitely return to this location. I ordered the chicken Chipotle flat bread. Ive been here twice and ordered the same food twice and each time its been wonderful this location is better than the one over near my area since they dont skimp on the portions or mess up my smoothie. I give this lovely location a perfect 5 stars.“
“Ordering takeout from the app is easy . I only get smoothies they are always ready , usually good . Overall good customer service although the men are friendlier than the women but on a consistent basis service has been decent EXCEPT ordering delivery from the app. Prices are higher , service is ridiculously slow taking over 2 hours for 1 smoothie delivery ($18) .no way to cancel
The order, I just had to wait it out . No accountability from The franchise either as they shrug their shoulders and blame DoorDash. They want me to call DoorDash & see what the hold up was but I ordered through their app & didn’t get any info from DoorDash about the order because Tropical Smoothie is their customer not me. Didnt even apologize just keeps blaming DoorDash but again that’s who they use , I came through their app and they should be the ones to make that right. I am their customer. They are DoorDash customer.Poor poor service good thing I had positive carry out experiences or they would get 0 stars .I will use another franchise whenever possible but. Do better Oakwood!“