Their smoothies are top tier ! My mouth is watering already ! Very nice staff !
Atmosphere: 5
Food: 5
Service: 5
M. “M. Anon” H
I’m obsessed! Never had an issue here and staff is always so friendly.
Atmosphere: 5
Food: 5
Service: 5
sruthi kumar
Healthy food and you should try detox island green or chia banana boost smoothie if you are on strict diet.
Atmosphere: 5
Food: 5
Service: 5
DeOndre Burney Sr
Great food Great team
Atmosphere: 5
Food: 5
Service: 5
Jennifer Nelson
Ordering takeout from the app is easy . I only get smoothies they are always ready , usually good . Overall good customer service although the men are friendlier than the women but on a consistent basis service has been decent EXCEPT ordering delivery from the app. Prices are higher , service is ridiculously slow taking over 2 hours for 1 smoothie delivery ($18) .no way to cancel The order, I just had to wait it out . No accountability from The franchise either as they shrug their shoulders and blame DoorDash. They want me to call DoorDash & see what the hold up was but I ordered through their app & didn’t get any info from DoorDash about the order because Tropical Smoothie is their customer not me. Didnt even apologize just keeps blaming DoorDash but again that’s who they use , I came through their app and they should be the ones to make that right. I am their customer. They are DoorDash customer.Poor poor service good thing I had positive carry out experiences or they would get 0 stars .I will use another franchise whenever possible but. Do better Oakwood!
Atmosphere: 4
Food: 4
Service: 2
Joe Harrison
They are cheap and don't run the AC also smells horrible
Atmosphere: 1
Food: 1
Service: 1
jo alexander
The workers here struggle to understand your order, find it on the register and keep up with orders. They have 10 backlogged orders while writing this review that haven't even been looked at. 3 workers all panicking seeming to not know what to do. Dashers are waiting to pick up for 15+ minutes.
Christopher Evans
The smoothies are decent, since Tropical is one of the few places in town that actually uses fruit. But absolutely every time I go in for happy hour, they try to cash me out without applying the happy hour discount. This has happened at least six times recently. Definitely seems like it's not accidental.
Dominic Corbin
What one expects of a Tropical Smoothie Cafe. The Oakwood location makes travelling to, and parking at unnecessarily complex due to the extra streets they have
Chrissy Reese
Took longer for the smoothie than it took to make my food. Food was ice cold after waiting 35 minutes for a smoothie. And that wasn’t the first but last time. Would rather drive further to a different location.
the family who runs this place, are so kind their commitment to the cafe speaks for itself
NOT SURE WHY THEY ONLY HAVE 2.5 STARS ON YELP…. they don’t deserve that lol
Megan Trautman
The smell you are met with upon walking in the door is so unpleasant. I’d compare it to a toilet. Staff was nice. Smell was horrible.
Sara Kuol
this Tropical Smoothie is the worst. I’ve waited over 20 minutes for a simple smoothie. The employees don’t care. The place is also dirty—tables sticky, floors a mess, and trash overflowing. The workers just stand around talking instead of cleaning. Customer service is terrible too. They act annoyed when you ask a question, and half the time they get the order wrong. Definitely not worth the wait or the money. Never going back.
Diamonds Mattress
I got food poisoning from their lettuce after ordering in the morning, they clearly don’t replace their lettuce in the mornings. I sent a call in asking them to replace their lettuce so at least no one has to go through what I went through and I didn’t care to have a refund, proceeds to say that they’ll let the manager know and i’ll get a refund and neither seem to have happened clearly.
Their smoothies are top tier ! My mouth is watering already ! Very nice staff !
Atmosphere: 5
Food: 5
Service: 5
I’m obsessed! Never had an issue here and staff is always so friendly.
Atmosphere: 5
Food: 5
Service: 5
Healthy food and you should try detox island green or chia banana boost smoothie if you are on strict diet.
Atmosphere: 5
Food: 5
Service: 5
Great food Great team
Atmosphere: 5
Food: 5
Service: 5
Ordering takeout from the app is easy . I only get smoothies they are always ready , usually good . Overall good customer service although the men are friendlier than the women but on a consistent basis service has been decent EXCEPT ordering delivery from the app. Prices are higher , service is ridiculously slow taking over 2 hours for 1 smoothie delivery ($18) .no way to cancel
The order, I just had to wait it out . No accountability from The franchise either as they shrug their shoulders and blame DoorDash. They want me to call DoorDash & see what the hold up was but I ordered through their app & didn’t get any info from DoorDash about the order because Tropical Smoothie is their customer not me. Didnt even apologize just keeps blaming DoorDash but again that’s who they use , I came through their app and they should be the ones to make that right. I am their customer. They are DoorDash customer.Poor poor service good thing I had positive carry out experiences or they would get 0 stars .I will use another franchise whenever possible but. Do better Oakwood!
Atmosphere: 4
Food: 4
Service: 2
They are cheap and don't run the AC also smells horrible
Atmosphere: 1
Food: 1
Service: 1
The workers here struggle to understand your order, find it on the register and keep up with orders. They have 10 backlogged orders while writing this review that haven't even been looked at. 3 workers all panicking seeming to not know what to do. Dashers are waiting to pick up for 15+ minutes.
The smoothies are decent, since Tropical is one of the few places in town that actually uses fruit. But absolutely every time I go in for happy hour, they try to cash me out without applying the happy hour discount.
This has happened at least six times recently. Definitely seems like it's not accidental.
What one expects of a Tropical Smoothie Cafe. The Oakwood location makes travelling to, and parking at unnecessarily complex due to the extra streets they have
Took longer for the smoothie than it took to make my food. Food was ice cold after waiting 35 minutes for a smoothie. And that wasn’t the first but last time. Would rather drive further to a different location.
Restaurantji Recommends
the family who runs this place, are so kind
their commitment to the cafe speaks for itself
NOT SURE WHY THEY ONLY HAVE 2.5 STARS ON YELP…. they don’t deserve that lol
The smell you are met with upon walking in the door is so unpleasant. I’d compare it to a toilet.
Staff was nice.
Smell was horrible.
this Tropical Smoothie is the worst. I’ve waited over 20 minutes for a simple smoothie. The employees don’t care. The place is also dirty—tables sticky, floors a mess, and trash overflowing. The workers just stand around talking instead of cleaning. Customer service is terrible too. They act annoyed when you ask a question, and half the time they get the order wrong. Definitely not worth the wait or the money. Never going back.
I got food poisoning from their lettuce after ordering in the morning, they clearly don’t replace their lettuce in the mornings. I sent a call in asking them to replace their lettuce so at least no one has to go through what I went through and I didn’t care to have a refund, proceeds to say that they’ll let the manager know and i’ll get a refund and neither seem to have happened clearly.
Atmosphere: 1
Food: 1
Service: 1
Quality food, Great people.
Atmosphere: 5
Food: 5
Service: 4
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