Eric's Ice Cream Factory

Awesome icecream, love going through the list of flavors. Best mint chocolate chip I've ever had.

Atmosphere: 5

Food: 5

Service: 5

Wonderful ice cream flavors and great service!

Atmosphere: 5

Food: 5

Service: 5

Ice cream and apple dumplings are delicious!

Atmosphere: 5

Food: 5

Service: 5

Good service and clean environment but the ice cream and food are not up to other ice cream places I've been too. And this one is on the more expensive side too.

Atmosphere: 5

Food: 2

Service: 5

Homade butter pecan waffle cone

Atmosphere: 5

Food: 5

Service: 5

Best ice cream I have had in a long time

Atmosphere: 3

Food: 5

Service: 5

I was sitting in the Dairy Queen parking lot when I decided to give this local spot a chance. That was definitely a mistake. The girls working were nice but I ordered my food and sat down to wait for it, they brought it out and sat it on the front counter without letting me know. My food sat there for 15 minutes before someone finally told me it was mine. Next as you can see from the pictures the food was appalling. My hotdog looked like death, the bun just crumbled. The cream chicken sandwich was way too salty and had absolutely no flavor. I asked one of the girls what it was and she had no clue. The onion rings were just your standard store bought onion rings. The price of everything was way too high for the quality of the food. This is very unfortunate. Hopefully they do better next time.

Atmosphere: 5

Food: 1

Service: 5

The staff is always attentive and joyful. Food or ice cream is always delicious and bountiful. With all the choices available, it's hard not to grab something for yourself when making a pit stop! The environment is always welcoming and clean. Sometimes the machines go down, but I can understand that with how busy they can get on a regular basis! And they are always on a quick turn around to get things fixed so it's never a long let down when a machine is down.
With 2 locations in Defiance, and a mobile truck for venues or events, Eric's Ice Cream is a town favorite.

Atmosphere: 5

Food: 5

Service: 5

Was delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Junior Scoop, Double Hot Fudge Cherry Banana Split

I called the store to get assistance with an issue I had experienced at their sister store on S. Clinton. The girl I spoke to on the phone was dismissive, unhelpful, and just plain rude. Literally laughing at me when I asked for a manager. These stores need new employees that know what customer service means.

Atmosphere: 1

Food: 1

Service: 1

I really enjoyed visiting the ice cream spot with my daughter. They had a wide selection of flavors and combinations and I had a hard time making my mind up. Fortunately I can always come back and try something new next time. Staff were very friendly and helpful. Can’t wait to come back and make my tummy smile!

Atmosphere: 5

Food: 4

Service: 5

We love this icecream and it is amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Medium Twist Cone

Very tasty ice cream!

Service: 5

Recommended dishes: Handmade Hard Ice Cream Milkshakes

Always good eats.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Medium Twist Cone, Handmade Hard Ice Cream Milkshakes, Freezes, Hot Dog

Crazy expensive! Now I know why I never see people there. Come on it's ICE CREAM!